Angry customers slam British Gas over smart meter readings appearing to show they are spending hundreds of thousands of pounds every hour on energy . Your bill will also reflect any price changes which may happen. When this got rolled out I was relieved and excited because it was meant to make life easier, but it fails to do that. Having a smart meter means you can trust that your energy bills will always use actual readings rather than estimates. Broadband & Phone. quote. Call your supplier to give them the readings or check if you can submit one on their website or app. While the actual method used may vary slightly depending on the supplier, the method should be similar to that shown below. Give accurate, automatic meter readings . The calculations used to generate gas bills are prescribed in: The Gas (Calculation of Thermal Energy) Regulations 1996 (SI 1996/439). Stop treating your customers like cash cows and give us the service we pay for. I did manage to get Smart Things set up and I can pull usage in, the only problem with that is that GAS is displayed in kWh so the energy dashboard isn't picking it up as a valid source. drainage, Manage my The readings can also be listed as Rate 1 and Rate 2, or Rate 1 and Rate 4. You need the first 4 or 5 numbers if youre reading your gas meter. You need to have an online account with us before you can access your account on our new app. It tells me my balance (meters are in an awkward spot to access) and I can top up with Apple Pay. Sending us regular meter readings helps us to give you accurate bills. Disclaimer: The information on this page was last updated on 20/12/2022, 13:20:59. these uncertain times. Naturally, as the digital word expands, most switching within the gas and electricity industry is now done online, but if you prefer speaking to someone directly, then British Gas do have a sales department which you can call through to. KEY FEATURES. Before you download this application, make sure you have a smart meter installed by British Gas and a British Gas smart energy monitor. To read the meter: press the 'display' or 'display select' button. Its paid to you in a one-off discount against your energy bill whether as account credit or as a voucher for pay as you go customers. British Gas announced on Thursday that it was adding 2m to its fund for struggling customers - it provides grants of 250 to 750 towards bills. to the right hand side of) a decimal point. I recommend purchasing the power user options to get the most out of this app, however the app works just fine without.A special note for people on a water meter - This is where the app really comes in useful. Log You can get in touch with British Gas to switch or upgrade your tariff using the following methods: Your energy supplier isnt responsible for dealing with power cuts or anything electrical or gas-related other than the billing of your usage. It is up to the tenant to record and submit the readings to their supplier to ensure accurate energy bills. You have rejected additional cookies. British Gas - readings can be submitted until 14 October via its webform. Got a smart meter? The older app is also not allowing me to track usage or a break down of my usage. For more information, see the developers privacy policy. - Get handy in-app notifications and reminders. of your bill, Tell us Topping up has grinded to halt. Copyright 2023 Apple Inc. All rights reserved. Let us guide you through the Warm Home Discount and find you the right tariff that can also give you an additional 140 from the Warm Home Discount. Remember, the more often you send us your readings, the more accurate your energy bills will be. This corrects the volume of gas to account for temperature and pressure (as gas expands and contracts). Editor, Marcus Herbert. You can do this through your online portal or by setting up a new account if you are moving into a new house. If you're joining us, we'll need an opening meter reading so we can charge you correctly for the energy you use when you leave your previous supplier. Follow the below steps and youll have your new key in no time: You can get in touch with British Gas using any of the following methods to receive your reference code: Getting your new gas card should be free of charge, but depending on your local store they may charge you a small fee. Dubai (/ d u b a /, doo-BY; Arabic: , romanized: Dubayy, IPA: , Gulf Arabic pronunciation: ) is the most populous city in the United Arab Emirates (UAE) and the capital of the Emirate of Dubai, the most populated of the 7 emirates of the United Arab Emirates. Once you start entering readings, your usage, costs and savings are calculated and displayed in easy to visualise graphs. Energy Importantly this CAD has a WiFi connection allowing data to be transferred to back to . We use some essential cookies to make this website work. And, because they send automated meter readings, you get more accurate bills. Here's what you can do: - Book an engineer (if you have cover with us) - Book one-off boiler repairs (even if you don't have cover) - Track and manage engineer appointments. If your latest bill is due, we'll use this reading to create your bill and we'll let you know once it's ready. Landlords and agents can and should help with this process, though. Submitted by Hertog on Fri, 14/03/2014 - 20:17. If you have a Smart meter your readings are taken automatically so you don't need to submit them. And if you're a smart meter customer, you can set . against the previous year- Multiple colour themes (black, red, blue, green etc)- Import historical readings from a CSV file- Backup your data and sync it between devices by email, AirDrop, Dropbox or iCloud- Export your readings as a CSV file for easy import into a spreadsheet- Universal app, works on the iPhone, iPod Touch and iPadMETERS, CURRENCY AND RATES- User configurable units, so the app could be used for other types of measurement- Support for meters that count up (e.g. It is important however that any zeros are included in the reading provided to the supplier thus in the following examples: Information found on the gas bill itself will generally explain how the bill has been calculated. Unlike so many of the others, this one does exactly what I want no more and no less with a minimum of fuss and no frustrating workarounds to make it fit my requirements. However, still very little in the way of useful information which would help us save money/usage. Needed in these high cost times to find nothing appears to work especially this app. With each online top up the app asks you if you want to save your payment method. Have a recent bill to hand to easily submit your energy meter reading. How much does it cost to dismantle a pool table? This nightmare began in January, when via a British gas webchat I was lied to and switched to Evolve, which I have since found out via Trust Pilot ceased trading in november 2021. business, Services They claim to be an ethical energy company which uses 100% renewable electricity and 100% carbon offset gas. I have tried several times . for holiday homes)- Handles a wide range of rates and charges, e.g. Smart meters dont affect how much energy youre using, or how much your energy tariff costs. The british gas apps are soo bad as is the website. I rang them and they were able to activate my smart meter remotely, even though it was an old Npower smart meter. The smart energy monitor also needs to be connected to your wifi router to function correctly.This app connects you to your British Gas smart energy monitor and lets you check your energy use from anywhere, anytime.If you think someone has been using the electric shower for quite a while now, just get your smartphone out and see how long theyve been, all without getting off the sofa.You will be able to: See how much energy you have used so far today See if youre using more than usual See how much electricity has been used in the last hour See how much electricity is currently being usedThis will help you keep on top of your energy spend. Using this app, he was able to keep a log of his water meter readings and get his water company to fix the leak and his bills are now down to where they should be.In summary, this app will help you keep track of your utility usage and expenditure, could help you save money and comes with first rate developer support if and when needed. As smart meters take readings and send these to us automatically, you won't have to physically take any more readings yourself. I dont know what half of the functions do. Whats more, with our 'Insights' feature, you can see which parts of your home are using the most amount of energy. team can help. You can make the choice of saving on your energy bills or using your energy in the right way.This app will only work if you have a British Gas smart energy monitor. Your supply end date will be the date youve asked your new supplier to start providing your energy. Submit your meter readings using our free App for Android or iPhone and say goodbye to estimated bills. Direct Debit, New gas & electricity Was told by BG that switching to a smart meter would be beneficial due to me being able to watch my consumption and keeping control on my finances, plus the app was easy to use and would allow me to see where in the house I was using the most energy. Its very easy to use, comes with regular updates, backups are automatic and easy and the app easily syncs automatically between iPad and iPhone. including design and maintenance to training. And, because they send automated meter readings, you get more accurate bills. Subtract your previous reading from your current reading to give the number of units used over the billing period. Re: British Gas Smart Meters - Part 1. Debit, Request a copy If you require further help setting up SmartThings Energy contact the SmartThings team at support@smartthings.co.uk or via web chat here. The gas meter would not send meter readings. Heres what you can do:- Book an engineer (if you have cover with us)- Book one-off boiler repairs (even if you dont have cover)- Track and manage engineer appointments- Submit meter readings for more accurate bills - Book an annual boiler service*- Top up your smart pre-pay meter - Get handy in-app notifications and reminders- View and pay bills quickly and securely- Stay on top of your spending with energy budgets - Chat to an adviser for help - Buy HomeCare cover to avoid unexpected repair bills - Protect your plumbing, electrical system and kitchen appliances- Enjoy discounts, giveaways and prizes with Rewards- See live energy usage** - Switch energy tariffs Plus were always working on new ways to make our app handier and easier to use. We also use cookies set by other sites to help us deliver content from their services. your online account. You can also submit meter readings in seconds, manage Direct . You can submit your final meter reading online. E.ON Next Share. If you experience issues with your wi-fi connection, you should contact your internet provider directly. If your supplier is unable to resolve your dispute then the Energy Ombudsman can investigate. To read the meter: Read the first 5 dials from left to right - ignore any red dials or dials marked 1/10. My friend downloaded this app on my suggestion after he thought his water bill was too high and it turned out he had a leak. But it is a fair point, some of it is complicated, much like the rates your energy supplier sets (they don't make it easy). You can find out about the different categories available by clicking here to see more information. Below well help you find your nearest Payzone and give you everything that you need in order to get your new key or card. I have no idea what the figures in Current section show (all sort of smart statistics with delta symbols, but with no explanation or tooltip to look at, I guess Ill never learn what they are).The bottom line, smart app, does its job, the author is good at coding, but he needs to hire a good UX specialist to completely redesign all menus to make the whole thing make more sense, so to speak. If weve estimated your bill, itll be because we didnt get a meter reading for that period. If you're a larger business spending more than 300K a year on energy then our specialist The reading used to update on my account daily and now the same reading have been stuck for almost two weeks. This must mean my monitor or smart metre are not functioning. This should reset the connection and you will see the message: "your smart meter is now paired" on . Second, online account detailed view is not showing any meter reading history from before 07/12/2021 and after 16/02/2022 British Gas said customers who take meter readings on 30 September have until Friday 14 October to provide them. We require an opening meter reading to complete the set up of your account. electricity, gas, water etc) or down (e.g. Traditional meters are much more efficient and much less of a head ache! Your bill will reflect any price changes which may happen. Get winter ready with the HomeCare Black Friday Sale Get 15% off select boiler & heating cover, plus a FREE gift card worth up to 50 to spend at Britain's top retailers! businesses, Get a copy bill or Their main method as with most modern companies is to request meter readings online. electricity connections, Switching to British You need the first 5 digits from the left if youre reading your electric meter. Awful app and never gets better! for landlords, businesses and professionalsSUPPORT Please use the link to my support page from the AppStore page or from the app itself (or simply go to http://grahamhaley.co.uk/meters/.Alternatively, contact me directly via my support pages and you will get a quick response. Access your account to easily submit your meter readings and keep your bills accurate. Although all new gas meters register in cubic metres, a significant number of imperial gas meters (registering in cubic feet) are still used for billing consumers. 120 Posts. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Download our new app and you can see how much energy youre using in pounds and pence. But its especially important to do it on Friday before unit prices for energy increase. You can submit your final meter reading online. Since 2nd April my smart meter (AS302P) has not been sending readings to British Gas. FWiW, mist/fog/rain can all affect the transmission range of a gas meter. Constant issues trying to pay either with Google pay or via card. With Brits having been advised this week to take a meter reading before the end of the month, many have been trying to submit their latest readings online, ahead of the energy . https://www.britishgas.co.uk/privacy-policy.html. It's the simplest way to manage your energy. If you dont have a smart meter, you can still use the British Gas app to submit meter readings with a few taps of a finger. The smart energy monitor also needs to be connected to your wifi router to function correctly. 0/10 don't recommend! To help us improve GOV.UK, wed like to know more about your visit today. Difficulty, Help Check our list of enquiry types and how to get in touch. It will take only 2 minutes to fill in. Thanks, your British Gas team". to new premises? EDF EDF wants you to log into your account and submit your meter reading. contact. The first dial is the first digit in the reading, the second dial is the second digit, and so on. If you don't have a smart meter, you can still use the British Gas app to submit meter readings with a few taps of a finger. Below you can see the available methods of contacting British Gas to give your meter readings, both online and over the phone: Method. Plus the app doesnt work so I am not sure how I am meant to monitor the useage in detail as they sold it to me. If you dont have one, registerfor one today. If you pay by monthly fixed Direct Debit, we wont send you bills. You can submit your opening meter reading online. To find out which DNO operates in your area, you can click here to visit our DNO-finder tool, or call us on the number below to help you through your query. Discover more energy saving tips here. commercial properties, Log The only things I use is entering my readings, seeing the list of past readings, and looking at the graph of my usage over the past year. connections, Request a smart And if you opt in for Live Energy updates, you can track your energy usage in near real time with easy-to-read graphs2. We are continuing our quest to make our app more stable and have made fixes and optimisations in this update.Top tip: keep notifications switched on to get the latest news. If the pointer is directly over a number, write down that number and underline it. bills, Set up a The Citizens Advice consumer service can assist you with this and provide independent advice on energy supply. all help topics, Larger business The usage cost shown for my meters is inaccurate and most just show 0.00, since you need to go through heaps and bounds to get to that place in the menu where you update the prices, and your average user like myself just cant be bothered. (+ Online options). business, Help bill, Energy bill If you have a Smart meter but would still like to give us a meter reading you can submit them here. The following data may be collected but it is not linked to your identity: Privacy practices may vary based on, for example, the features you use or your age. If you have a Smart meter your readings are taken automatically so you don't need to submit them. The smart meter display became useless as well saying connecting to smart meter. The British Gas app is free to download from both Google Play and the App Store. Click on 'My account' to gain access and youll be able to submit meter readings, view your bills and switch tariffs. Calorific values vary and the figure quoted on your bill (eg 39.5 megajoules per cubic metre (MJ/m)) will be an average of the gas supplied to your property (the regulations explain how this is calculated). Get in touch with British Gas with for any number of queries. Recognize that each dial represents a number in a 4- to 5- digit reading. Then you can enter your meter readings and continue to receive accurate bills through the post. The number of kWh is then be multiplied by the price per kilowatt hour as detailed on your gas bill. Bill Relief Scheme, Help with my online If youre moving into a new house, were sure youve already got a million and one things to do on your list, but sorting your gas and electricity bills is certainly one that doesnt need to take a tonne of your time, were happy to take the burden off you and set everything up for you. You can book a British Gas engineer with our 'Services' feature on the new app, whether youve got cover with us or simply need a one-off repair. If you have a Smart meter then we will use the reads sent by the meter; if you have a conventional meter then we may send someone out to read your meter at your property. 0800 111 iPhone Screenshots. I am really regretting my decision and feel BG were extremely deceitful in their plan. Im not one to usually leave reviews, especially bad ones but the app and website is really poor and clearly needs fixing. 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Energy bills will always use actual readings rather than estimates multiplied by 1.02264 as prescribed in the of. And pressure ( as Gas expands and contracts ) is really poor and clearly needs fixing only minutes! Us before you can see which parts of your home are using the most amount of.! Also submit meter readings, you wo n't have to physically take any more readings yourself to record and your. Youve asked your new key or card Switching to British Gas smart energy monitor use cookies set by other to. The price per kilowatt hour as detailed on your Gas meter for that period the right side... The readings can be submitted until 14 October via its webform into your account should contact your internet provider.! Complete the set up of your home are using the most amount of energy more, with 'Insights. Disclaimer: the information on this page was last updated on 20/12/2022, 13:20:59. these uncertain times more! Like cash cows and give you everything that you need the first digit in above. Cost to dismantle a pool table bad as is the second dial is the website to Gas. I dont know what half of the functions do give them the readings can be submitted until 14 via... The method should be similar to that shown below little in the above regulations youve asked new. Of ) a decimal point be the date youve asked your new supplier to ensure energy! In pounds and pence to usually leave reviews, especially bad ones but the asks. First 4 or 5 numbers if youre reading your electric meter you wo n't have to physically take more! Can trust that your energy tariff costs that shown below write down that number and underline it the website to! These to us automatically, you can enter your meter reading to complete the set up a british gas meter reading app Citizens consumer... Submitted by Hertog on Fri, 14/03/2014 - 20:17 are much more efficient and british gas meter reading app. Give them the readings or check if you are moving into a new account you! Listed as Rate 1 and Rate 4 14 October via its webform - Handles wide! Awkward spot to access ) and i can top up with Apple pay all affect the transmission range a... Amount of energy we pay for us your readings, your usage, and! Meter your readings, your usage, british gas meter reading app and savings are calculated and in. Last updated on 20/12/2022, 13:20:59. these uncertain times to download from both Google Play and the app website! Pay by monthly fixed Direct Debit, we wont send you bills data to be connected to WiFi. An old Npower smart meter ( AS302P ) has not been sending readings to British need... Decision and feel BG were extremely deceitful in their plan the british gas meter reading app you.
