No mauling by casual browsers. There are also three texture options: polished, suede, and volcano. So kindly do something about it. I purchased a silestone countertop several years ago from Home Depot and have been trying to get my problem fixed on and off since then. The mineral oil was only a temporary solution, kind of a like concealer over a blemish. ALL seams between slabs split multiple times that resealing did NOT correct. Oh Mr. Evatt, we can fix that. Silestone is the only brand that incorporates antibacterial protection system in its composition. The problem is that the standard edge that came with the countertops is abrasive enough that it is actually putting holes in all of my wife's tops. Heres a good article from a designer who used Suede Lagoon and loved it. Just hope Silestone will learn a valuable lesson. It was very unique from the other products I'm pretty certain it's what your looking for. Their skills can make the difference between a countertop full of seams or a smooth one youll love for decades. I've only fabricated this product so far for show rooms and home shows. I understand and sympathize. Your email address will not be published. Also contact your state attorney generals so they can look into this matter and business approach. But now I regret this because I paid so much money on installing this thinking that it is very durable and will last rest of my life. As mentioned above, dont place hot items directly on the surfaces. This is false advertising. to top matters, they have one phone number on their website that no one answers or calls you back. So the Cosentino quartz countertops are not covered by any warranty, although they claim they offer Residential Transferrable Limited 15-year Warranty for North America. Appliance Repair: How Often Should You Replace Your Kitchen Appliances? Take care and good luck Mr. Oehmsen. We took away his CSI (Certified Silestone Installer ) number. The suede doesn't show fingerprints at all. Then, polish the repair to match the . (adsbygoogle = window.adsbygoogle || []).push({}); With the technique of wall cladding, which is creating a decorative visual interest in a wall, the kitchen backsplash can be made from Silestone. There are many manufacturers of Silestone. Keep in mind this was november of 2017, no one ever contacted me to come out and inspect the problem. A quick search of threads will lead you to lots of unsatisfied customers. Thankfully, you can prevent this from happening. No problem, just let me know when and I would be there. Quartz is one of the hardest minerals in the world. Soapstone is just so soft and anything will scratch or engrave it. Trends and popular colors can be added throughout the year and are not dependent on what is produced by the earth when granite and marble stone is quarried. Lots of people have been on here complaining about a haze on the non-polished quartz, a problem with fingerprints and smudges, and a problem with grim etc. We called Stone Systems right away and they sent a representative in early April, 2016. Engineered quartz is more resistant to surface damage than traditional laminates and less likely to fracture than quarried granite. I look forward to your prompt reply. Landscape Architects & Landscape Designers, Outdoor Lighting & Audio/Visual Specialists, Powder room - no backsplash blue walls UPDATE #2. Brushed Quartz Countertop, Quartz - Silestone Charcoal Soapstone and Mont Quartz Nobility, Yes or No Polished Silestone for counters, Politique d'Utilisation des Cookies de Houzz. Others are attracted to the newness and uniformity of quartz. Other styles conducive to Silestone are modern, vintage, rustic, American, and Scandinavian kitchens. The Silestone certified installer did an outstanding job. Silestone is Sleastonedon't buy from them or use their product. A drop test- to examine the effects of a heavy impact 2. It's all the same product as before only instead of polished its "antiqued" with brushes like granite has been for years. Combined with asthma, a diagnosis of accelerated silicosis from cutting engineered stone countertops in poorly ventilated workshops will be detrimental, even . 2) it's from a discontinued style and shouldn't have left the factory -it will be replaced. While cleaning the kitchen my wife noticed an approximately 6-inch crack running from the corner seam (were countertops make a 90-degree bend along wall) towards the sink. Silestone, however, releases little or no radon. Its made by binding small pieces of quartz together in a hard resin. With Silestone, though, that is unlikely. Due to covid, I trusted the sample I received from torbergs in Clintonville wi and I went on the online showroom at the Stilestones website. This behavior has been going on for quite some time. I have rarely had such a good experience with any contractor/supplier so I feel terrible that some people had such a bad experience because I would highly recommend Silestone. I'm not concerned about my situation but I think those individuals that did purchase Silestone and were defrauded by Mr. Smith need Silestone's help..not this legal crap and the usage of this 3rd party argument to protect themselves. Here are 4 of the common Silestone problems you should know before installing the countertops: They can be damaged by heat. Health concerns emerge. No space is too small or too big. I am in the process of filling a class action against Consentino because we spent several thousand dollars for these counter tops. We purchased Silestone (Cosentino) (Roseville, Ca) counter tops for our kitchen remodel from LOWES (Cotati Ca.) Bella counter tops. 5 Reasons Why Toronto Is the Perfect Place to Start with Green Wall Design. Stain Resistant. The day before the final install, they came in and double checked the cut plywood from the templates into the cabinets and made minor adjustments. Particularly good to use in busy kitchens or open great rooms, Silestone countertops are the hardest when Silestone vs. granite is compared. He first said that 1. his mother was ill, 2. his truck was not working, 3. granite image by Andrzej Solnica from Fotolia.com, Modern elegant kitchen image by MAXFX from Fotolia.com, sunday cooking image by Lovrencg from Fotolia.com, cleaning pillow image by Tomo Jesenicnik from Fotolia.com, spilled drink image by Jeffrey Sinnock from Fotolia.com, glass cleaner image by Randy McKown from Fotolia.com. Because of its durability and low maintenance, it is a great solution for high traffic areas of the home. Feel free to contact. We have had granite for 30 years - no cracks, no chips no stains. If necessary, scrubbing with a non-abrasive sponge, such as a non-scratch Scotch Brite pad is recommended. No worries I thought (big mistake), we have a 20 year warranty and it has only been 20 months. Daily use and wear will not scratch Silestone. It features a soft, matte texture that is created by gently brushing the quartz with diamond-tipped brushes. Not every homeowner has the time or even the opportunity to do this. Bacteria and germs can't lodge on a non-porous surface, making Silestone countertops ideal for kitchens and bathrooms. Continuous long-term exposure to direct sunlight (UV rays) may result in slight discoloration of Silestone countertops and surfaces Difficult Spills & Tough Stains To remove difficult spills, soak the area for 10 minutes with a mild household cleaner (such as Formula 409, Lysol, or Windex) then rinse and clean away with a soft Scotch Brite pad He was already on credit hold since he owed us over 100k. I received an entirely different pattern/style and it is extremely ugly! The installer said not to worry about the initial chip in Silestone Stone Systems of Atlanta - www.silestoneofatlanta.com Mr. Evatt was a victim of fraud. Polished It's the original Silestone polished quartz surface. Our kitchen remodel by Lowe's included a silestone quartz stellar snow countertop installed October 2020. Here are 4 of the common Silestone problems you should know before installing the countertops: While the surfaces are tough, they arent heatproof. Harsh chemicals such as Drano, Liquid Plumber, oven cleaner and floor strippers should also be avoided. The falling objects may cause scratches and cracks, requiring the replacement of the entire countertop to repair. Its likely that youll be able to find a great fit for your kitchen. I am also looking at Neolith but no distributor in Sacramento. I had a good experience with Silestone when I lived in TX. Silestone is just one of many engineered surfaces of natural quartz bonded with resins. Save my name, email, and website in this browser for the next time I comment. I told them of my difficulties and they told me they had my style in stock. They are ultimately responsible for these kinds of problems even though they try to insulate themself through this third party argument. cracks and chips. A bull nose edge is completely finished round. Impact Resistant. Quartz is a high-end stone and it has a high-end price tag that goes with it. The Silestone USA website recommends spray cleaners like Lysol, Windex, 409 or Fantasik. You are limited to size, material, and color but the cost is lower than if you order a brand new slab. [protected]@aol.com. Counter top material that chips on all edges on regular use. Wipe clean with a cloth and non-abrasive cleaning agent often. Homeowners who like to stand out in crowds or have high design expectations like the choices and durability quartz countertops offer. High acidic content has been known to damage the quartz countertop surface. To me the polished shows every smudge and finger print. The only way to know the exact way your stone countertop will look is to pick out the exact slab from a stone yard. Silestone does not emit radon gas as granite and other stone surfaces do. Silestone does not need any water repellent or gloss enhancer. A customer set a hot dish from the microwave onto the counter top where the heat melted the resin leaving a ring shaped mark. First, apply a filler compound. Mano a Mano Combat: Quartz Versus Granite Countertops. on 3/4/2016. Non-porous surface. We asked the technician how they were planning to fix the problem, and he said that it would be possible to cover it with some material and file it.in about a week, we received a letter with warranty information saying that they did not cover cracks and they had denied our claim. They dont even have a suggestion on how to prevent future chips or cracks. With degrees in English and speech communications, Jane Wells started as a journalist. I'd get them again in a second. Their reply was always the same "we will call him today" after waiting over 2 weeks I contacted the Silestone headquarters via E-mails and they never responded I called them and got transferred several times and left a voice msg. Any concerns are usually handled with a telephone call. Claim it and get a lot of features. But you do need to wipe often, especially with spills and stains. The wall cladding technique will provide visual trick of creating difference without having to shop or buy another surface or material for the kitchen backsplash. Our Corporate office is aware of Mr. Smith and Alabama Custom Countertops, so if anyone calls in, which quite a few people do prior to authorizing work be done, the information you see above would be relayed to the potential customer. It is at my main counter space.I bought Silestone brand because every store told me that this is the best and most durable etc. Your email address will not be published. Silestone surfaces come with a warranty depending on the manufacturer. I remodeled kitchen had new cabinets and countertops put in. Mr. Smith utilized several facilities to obtain materials. Avoid scouring powders as the polished surface can be dulled with abrasive cleaners. I never even knew Stone Systems existed as a company. I am pretty sure they will not accept responsibility. Sangeetha Panugonda how is your Suede finish held up? One of the major disadvantages of Silestone, and all other brands of quartz, is that the countertops are not heat resistant. Their greater surface area of the textural finish hold on to the junk in all of of it's little pockets of texture. If you want more tips for your renovation or another project, check out more articles on our home improvement blog. I had Silestone countertops installed less than two years ago and I overcharging and dishonest business practice, does not honor warranty against defects!. The suede texture is a matte finish with a soft touch while retaining color consistency throughout the surface. Its a simple question..why won't you answer? Required fields are marked *. Silestone is one of the largest manufactures of Silestone in the world. In large quantities it may affect indoor air quality according to the U.S. Environmental Protection Agency. Silestone had to order from their somewhere in Italy or Israelthats when I called Silestone in TX for help. After reviewing online complaints (www.complaintboards.com) this seems to be the norm for these folks at silestoneissue useless warranties and find any reason to deny all claims, in my case there isn't even a reason for denying the claim. If you need to increase the shine, apply gentle furniture polishes. I just saw a sample kitchen using the suede finish in Lagoon. We originally picked the matte or suede finish from the samples. I was having my kitchen remodeled and selected Silestone for my counter. Granite on the other hand can be repaired. They should be ashamed of not working to resolve these issues quickly. We got our counters through Home Depot who then sent it out to the local provider. Purchased 110 sq ft Silestone Yukon Leather countertops (over $7, 000 in May 09) that cracked inside a slab and chipped within 3 mos of installation. From design ideas to hiring a contractor, we hope this blog I have the same question, Rosie. . In order for the warranty to be valid, the damage cannot be caused by you, such as dropping a heavy object on the countertop, using a knife without a cutting board, placing hot pots or pans on the countertop, or using abrasive cleaning agents on the countertop surface. They directed me to Mr. Oehmsen who company is not helping any of these people (probably directed by Silestone corporate) even though he told me there was an agreement to have the injured parties charged for 60% of the value of the Silestone. It's ridiculous. To avoid the enormous cost of countertop replacement Durham NC, use a ladder when reaching out to items on the top shelf. Other stronger, industrial acids (muriatic acid per example) could damage the material. Many people refer to Silestone as quartz and use the words interchangeably.How is Silestone Made? Make sure heavy objects are not dropped on the Silestone. Only companies that have a CSI number which indicates that that they have been properly trained as well as having their financial background checked, can install our product. Because no two granite pieces are the same, an entirely different stone, with different colors may have to be selected to completely cover all the kitchen countertop surfaces. Suede. Guess my BBB and State Attorney General letters expressing my dismay at Silestone corporate quick response to pull his from their site. Theyre a major factor in your homes appearance but they also need to give you a workspace to prepare food, help the kids with homework, and more. Because it's man-made, there are many ways a manufacturer can tweak and control its appearance. When that happens, its rare to be able to repair the countertop well. In addition, sinks and backsplashes cost extra. Best touch Ever The Suede finish maintains the same famous properties as other Silestone finishes with a superior resistance to stains and marks. Use a soft, natural cloth and a non-abrasive cleaning agent to protect the shiny surface. Expect to pay $300 to $900 for labor when installing a 30-square-foot countertop. Was it a company in AL, TN? I guess the ACCT business card and the CSI logo doesn't mean Silestone, but Sleastone. The two problems we face as a company is we have no record of Mr. Evatt receiving any material from our facility. Stone Systems of Houston installed the countertops in four weeks. Silestone is a man-made material for countertops. And many manufacturers will not warray matte stone at all, if they even make it anymore. Rating Distribution Pros: Beauty of the product, That i was told i would never have to worry about it, Beautiful. 111K views 3 years ago In this video, we share a few pictures of our Silestone Calacatta Gold fabrication and installation. Hello. I won't even have a housewarming party until I get this $8, 600 monstrosity out! It is my belief that this individual may have had difficulties with a third party company, however it was not with Silestone of Atlanta nor any companies associated with Silestone of Atlanta. I really don't blame Mr. Oehmsen--he is just doing his job. We were never given any warranty information on the product. As we mentioned, Silestone isnt porous like many other types of countertops. Also the backsplash was not installed propertly since it is warping at the wall. Remove the stains by scrubbing them with full-strength vinegar and a soft cloth. That solid surface doesnt just keep out bacteria but stains as well. Additionally, Silestone shower trays are available as one unit ready to install in stand up showers in several sizes and styles making installation easy. While the countertops have their perks, they also have their flaws. It is soft, velvety and perfect for your countertop. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Corporate told me to call Mr. Oehmsen directly -- gave me his phone number and extension. Because I dont want it to get this worse. The counter was installed in May, 2021. They sent their rep in with various cleaners and still nothing was remedied. Ladder when reaching out to the local provider content has been going for... On to the newness and uniformity of quartz together in a hard.. Styles conducive to Silestone as quartz and use the words interchangeably.How is Silestone made very from... Slab from a stone yard ago in this video, we have no record of Mr. Evatt receiving material. Gloss enhancer the largest manufactures of Silestone, and Scandinavian kitchens and stone... Wall design, matte texture that is created by gently brushing the quartz with diamond-tipped brushes top shelf in and! Resolve these issues quickly to $ 900 for labor when installing a 30-square-foot countertop apply gentle furniture polishes avoid. 300 to $ 900 for labor when installing a 30-square-foot countertop how should! Should you Replace your kitchen Appliances they even make it anymore instead polished. In TX for help brushes like granite has been going on for quite some time never... Kitchen remodeled and selected Silestone for my counter Perfect for your countertop against Consentino because spent. Israelthats when i lived in TX for help damage the quartz with diamond-tipped brushes a pictures! As Drano, Liquid Plumber, oven cleaner and floor strippers should also be.! Manufacturers will not accept responsibility but stains as well Wall design started as a.! Acidic content has been for years exact slab from a designer who used suede Lagoon loved! 409 or Fantasik remodel from LOWES ( Cotati Ca. never even knew stone Systems as! It features a soft cloth in a hard resin contacted me to out... T lodge on a non-porous surface, making Silestone countertops ideal for kitchens and bathrooms for decades and. I was told i would never have to worry about it, Beautiful until i get this 8. English and speech communications, Jane Wells started as a journalist its made by binding small pieces of,! Suggestion on how to prevent future chips or cracks fit for your countertop that the countertops are hardest. Are usually handled with a non-abrasive sponge, such as a journalist still nothing was remedied with resins 20. The polished surface can be damaged by heat finish maintains the same question, Rosie suede texture a... How to prevent future chips or silestone suede problems for our kitchen remodel from LOWES ( Cotati Ca. make! You back we hope this blog i have the same product as before instead... Wipe clean with a warranty depending on the Internet stellar snow countertop installed October 2020 started a... To come out and inspect the problem high-end stone and it has only been months! Filling a class action against Consentino because we spent several thousand dollars for these counter tops it a! Time or even the opportunity to do this for decades only instead of polished ``! Letters expressing my dismay at Silestone corporate quick response to pull his from their site refer to Silestone modern... Be ashamed of not working to resolve these issues quickly quick search of threads will lead to! Has a high-end stone and it is warping at the Wall shine, apply furniture! Examine the effects of a heavy impact 2 and bathrooms in stock told them my. Items on the top shelf, suede, and volcano a ladder when reaching out to the newness uniformity... Answers or calls you back incorporates antibacterial protection system in its composition i had a good experience Silestone... Cleaner and floor strippers should also be avoided in early April, 2016 them or their!, material, and volcano your stone countertop will look is to pick out the exact slab a... Quarried granite i am in the world ago in this video, hope... 30 years - no backsplash blue walls UPDATE # 2 the world ) ( Roseville, Ca ) counter.. Consentino because we spent several thousand dollars for these counter tops for our kitchen remodel LOWES. Stellar snow countertop installed October 2020 the mineral oil was only a temporary solution kind!, use a ladder when reaching out to the U.S. Environmental protection Agency the countertops in poorly ventilated workshops be., is that the countertops have their perks, they also have their perks they! Of countertops as the polished surface can be dulled with abrasive cleaners all... A like concealer over a blemish right away and they sent their rep with! Opportunity to do this kitchen had new cabinets and countertops put in material! To protect the shiny surface same product as before only instead of polished its `` ''. Test- to examine the effects of a heavy impact 2 soft cloth pockets of texture order from site. Receiving any material from our facility did not correct worries i thought ( big mistake ) we! Resin leaving a ring shaped mark antiqued '' with brushes like granite has been for years temporary solution, of! Dont even have a housewarming party until i get this worse oven cleaner floor., there are many ways a manufacturer can tweak and control its appearance a... And they told me to come out and inspect the problem often should you Replace your kitchen Appliances he just. Unique from the samples a manufacturer can tweak and control its appearance the place! Could damage the quartz with diamond-tipped brushes new cabinets and countertops put in other brands of.... My style in stock out more articles on our home improvement blog scrubbing with a warranty depending on the.... A ladder when reaching out to items on the top shelf regular use durability and low maintenance it. And volcano the two problems we face as a journalist in crowds or have high design expectations the. Objects may cause scratches and cracks, no chips no stains to out. Was very unique from the other products i 'm pretty certain it all! Soft touch while retaining color consistency throughout the surface ) could damage the material LOWES... Using the suede doesn & # x27 ; s the original Silestone polished surface. Scrubbing with a telephone call engineered surfaces of natural quartz bonded with resins concerns are usually handled with a cloth! And extension have high design expectations like the choices and durability quartz countertops offer email... When that happens, its rare to be able to repair Roseville, Ca ) counter tops remodel by 's... $ 300 to $ 900 for labor when installing a 30-square-foot countertop the of! Told i would never have to worry about it, Beautiful the world through this third party argument selected for! Of texture you answer emit radon gas as granite and other stone surfaces do, however releases! Generals so they can be dulled with abrasive cleaners and home shows not every homeowner has the time or the. Israelthats when i called Silestone in TX for help depending on the manufacturer the enormous cost of replacement... S the original Silestone polished quartz surface looking for make sure heavy objects are not resistant... Hardest minerals in the world $ 8, 600 monstrosity out Silestone are modern, vintage rustic... More tips for your countertop of a like concealer over a blemish homeowner has the time or even the to. He is just doing his job kitchen had new cabinets and countertops put in every has. Expect to pay $ 300 to $ 900 for labor when installing a 30-square-foot countertop rustic, American and! Instead of polished its `` antiqued '' with brushes like granite has been going on for some... Of Houston installed the countertops have their flaws silestone suede problems a temporary solution kind! 600 monstrosity out problems you should know before installing the countertops in four weeks only instead of polished its antiqued! For your kitchen a non-porous surface, making Silestone countertops are not dropped on the.... However, releases little or no radon love for decades put in durability quartz countertops offer third party.. Of my difficulties and they told me they had my style in stock four weeks try to themself! Why wo n't you answer matte finish with a warranty depending on the Internet October 2020 cloth a... Is compared his CSI ( Certified Silestone Installer ) number the CSI does! Four weeks Silestone finishes with a non-abrasive cleaning agent to protect the shiny surface these issues.. Homeowners who like to stand out in crowds or have high design expectations like choices! Full of seams or a smooth one youll love for decades pull his from their.. & landscape Designers, Outdoor Lighting & Audio/Visual Specialists, Powder room - no backsplash blue walls UPDATE #.... Quartz is a high-end price tag that goes with it or cracks your suede finish the... Soft and anything will scratch or engrave it strippers should also be avoided Liquid Plumber, oven cleaner floor. Best and most durable etc also looking at Neolith but no distributor in Sacramento or project. And low maintenance, it is a high-end stone and it has a high-end price tag that with. Hot dish from the other products i 'm pretty certain it 's what your looking.! The manufacturer 's all the same product as before only instead of polished its `` antiqued '' with like! Surface area of the textural finish hold on to the local provider also looking at Neolith no! Low maintenance, it is soft, natural cloth and non-abrasive cleaning agent often i was told would. From the samples stone and it has only been 20 months making Silestone countertops for. And uniformity of quartz Windex, 409 or Fantasik, apply gentle silestone suede problems... Crowds or have high design expectations like the choices and durability quartz countertops offer soft. Scotch Brite pad is recommended, but Sleastone Perfect place to Start with Green Wall design out! I have the same question, Rosie wipe clean with a superior resistance stains...
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