No, your warranty continues from the original date of purchase. From the DSM interface: Go to Control Panel > Services > Synology Account > Extended Warranty Plus. If you do not need to use Synology's Internet services in China, please change your location in your profile to a location other than China. We recommend you to back up the important data periodically. Find your Synology product Synology Community Find answers, ask questions, and connect with Synology enthusiasts. It is the customers sole responsibility to make backup copies of data. QNAP Repair, Security Audit and Warranty Extension, Synology Repair, Security Audit and Warranty Extension, Peripherals and Parts Trading LLC Register Synology.me account. The 1980 U.N. Convention on Contracts for the International Sale of Goods or any successor thereto does not apply. Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. The ReadyNAS warranty consists of two parts: Hardware warranty: All NETGEAR ReadyNAS hardware products include a hardware warranty. itsakc Aug 22 2011 edited Aug 22 2011. The company has to prove that your action actually caused the damage to be able to claim you voided the warranty. Enjoy our services! Extended Warranty Plus may not be available in overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of countries and regions where it is offered. Find the spare parts of your Synology product. The redesigned Synology Account is a centralized platform for you to effortlessly manage your devices. The replacement will not be shipped until the nonconforming Product is received at Synologys designated return service center. For Consumer models, NBD contract can be bought even after device failure. Synology warranty extension services for UAE. *Synology Secure SignIn is recommended. This Warranty constitutes the entire agreement, and supersedes any and all prior agreements, between Synology and Customer related to the subject matter hereof. 2 Follow step 1 of the Install Drives section to open the case. Please create a password for your Synology Account first. Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase.5. :D T Twisted World @twisted_world* Aug 04, 2016 4.3 Limitation of Liability. Africa Asia The old devices can be converted into offsite storage devices that provide an additional copy of the data. Extended Warranty Plus only covers the product it has been registered for as it is when leaving the factory. Personally, I think that is a great deal to get 2y of extra warranty and support for the price of a single Surveillance Station camera license. Customer is responsible for insurance and risk of loss and/or damage with respect to returned items until they are properly received by Synology. Refer to the Product Phases section in Synology Security White Paper for details. 16,329 views. The RackStation RS1619xs+ 4-Bay NAS Enclosure from Synology delivers high performance and scalability for businesses that require a flexible, reliable, and efficient storage solution. No. 3.5 Replacement of New Product or Refurbished Product by Synology. (c) "Immediate termination of Warranty Period": For Synology drive products, the Warranty Period will terminate immediately upon the occurrence of either of the following situations: (a) for solid-state drive, its lifespan wear-out indicator equals or exceeds the limit specified in the "product specifications" of the drive attached with the purchased Product; (b) for all drive products, its temperature record equals or exceeds the operating temperature limit of the drive, which is specified in the "product specifications" attached to the purchased Product. Synology reserves the right to refuse to provide the Extended Warranty Plus Service to Customer who are ineligible or who are under statutory age. The arbitration, or any portion of it, will not be consolidated with any other arbitration and will not be conducted on a class-wide or class action basis. Slide to complete the puzzle * Use 8 or more characters . (b) As Synology provides the Extended Warranty Plus Service only in certain areas, the Customer must select the area to activate the Service during the purchase process. 2 Year Warranty: Means 2 Year straight replacement. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. RackStation RS818+/RS818RP+ Highlights Quad-core 4-bay NAS with AES-NI support, with over 1,099 MB/s reading and 401 MB/s writing performance PCIe slot for optional 10GbE add-in If you cannot present the receipt or invoice by the time you need the warranty service, you may try contacting the local distributor or reseller from which you purchased your Synology product for your purchase record. If my data stored on Synology are missing, can I ask Synology to recover my data? (a) Upon verifying the purchase order by Synology, the Customer shall immediately pay all charges and tax. The foregoing disclaimer of certain damages and limitation of liability will apply to the maximum extent permitted by applicable law. (b) Advanced Direct Replacement service: Regarding Advanced Direct Replacement service, Synology will ship the replacement Product to the address specified by the Customer before the Customer returns the nonconforming Product. 4.1 Force Majeure. In case of hardware failure, NETGEAR might replace the ReadyNAS system at technical support's discretion. Press question mark to learn the rest of the keyboard shortcuts, https://www.synology.com/en-us/products/status. Export Administration Regulations. Synology sent a sign-in request to your Synology Secure SignIn app. Data protection Ensure business continuity with centralized backup solutions designed for maximum data mobility and flexibility. 3.3 Warranty Support and Exclusive Remedy. Under the battery. You may obtain information on the Warranty Period for each New Product atProduct Support Status. The easiest way is to contact us on sales@pnpdxb.com with your device model number and serial number and we will be able to look up that serial number in our database. The connection status says "Connection check is disabled", and I understand this because I need to configure my DDNS settings. News, discussion, and community support for Synology devices, Press J to jump to the feed. DSM/SRM/Firmware Update: Receive a replacement unit before sending in your existing device, resuming operations faster and minimizing costly disruptions. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Should users need to expand the overall capacity of their RS1619xs+, the optional . THE WARRANTIES, OBLIGATIONS, AND LIABILITIES OF SYNOLOGY AND THE REMEDIES OF CUSTOMER SET FORTH IN THIS WARRANTY ARE EXCLUSIVE AND IN SUBSTITUTION FOR, AND CUSTOMER HEREBY WAIVES, RELEASES AND DISCLAIMS, ALL OTHER WARRANTIES, OBLIGATIONS AND LIABILITIES OF SYNOLOGY AND ALL OTHER RIGHTS, CLAIMS AND REMEDIES OF CUSTOMER AGAINST SYNOLOGY, EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE, WITH RESPECT TO THE PRODUCT, ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES DELIVERED UNDER THIS WARRANTY, INCLUDING, BUT NOT LIMITED TO ANY: (A) IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE; (B) IMPLIED WARRANTY ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE; (C) CLAIM OF INFRINGEMENT OR MISAPPROPRIATION; OR (D) CLAIM IN TORT (WHETHER BASED ON NEGLIGENCE, STRICT LIABILITY, PRODUCT LIABILITY OR OTHER THEORY). Technical Support: PO BOX 242534 , Dubai. Your location was changed successfully. Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. Please obtain and enter the verification code to bind your phone number. Gray marketed products are not covered under local warranty. No. The maximum warranty extension on Synology is 5 years. I hope it helps. For warranty claims, the Customer must return the complete Product to Synology in accordance with this Section 3.4. A strong password helps prevent unauthorized access to your Synology Account. 5 Year Limited Warranty: Means 3 Year Comprehensive + 2 Year Service Warranty*. Designed for environments where no dedicated server rack or data center is available, the DiskStation DS1823xs+ 8-Bay NAS Enclosure from Synology can be deployed to provide central data storage and sharing, endpoint and server backup, VM storage, surveillance management, and other business applications. The arbitration shall be held in King County, Washington, U.S.A. by submission of documents, by telephone, online or in person as determined by the arbitrator at the request of the parties. protecting critical assets, and sharing files across different platforms. (a) Standard Direct Replacement service: Regarding Standard Direct Replacement service, the Customer must return the nonconforming Product recognized by Synology to the designated return service center at Customers expense first. #server, #servers, #servers-general-discussion, #service. * You need to change your location in your profile to a location other than China. The existing unit must be in working condition and we quote a cost after assessing your . We will then advise you on the process for your device. Check your warranty or service status Single product or Multiple products Country/Region of purchase Hong Kong SAR Serial number Typical locations you may find a serial number on your product: Back of product Under the battery For laptops, press Fn + Esc For desktops, press Ctrl + Alt + s For Chromebooks, on the sign in screen, press Alt + v News, discussion, and community support for Synology devices, Press J to jump to the feed. Fulfillment of requests for Warranty, Parts & Accessories, eTicketing, Chat, Service Provider Lookup, Repair Status, Product Registration, and My Products may be unavailable during this maintenance period. Extended Warranty Plus is bound to the product it has been registered for. IN NO EVENT WILL SYNOLOGY OR ITS SUPPLIERS BE LIABLE FOR THE COST OF COVER OR FOR ANY INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR SIMILAR DAMAGES OR LIABILITIES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO LOSS OF DATA, INFORMATION, REVENUE, PROFIT OR BUSINESS) ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY EVEN IF SYNOLOGY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Product Name Find your Synology product Product Availability Generally Available Generally Available: The product is still in production and available through retail channels or partners. Replacing a 2G memory with and 8G memory will not void the warranty, especially if the system runs with the 8G memory (or runs again after you put the 2G one back in ). 5.2 Assignment. Get all the latest & greatest posts delivered straight to your inbox, See all 88 posts The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. For Spare Part, Warranty Period under normal use is one year (five years for system drives) from the date the Product was purchased. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. Check Warranty Warranty Replacement Claims If your product has stopped working, see below to open a warranty claim. Unless explicitly prohibited by local law, this Warranty is governed by the laws of the State of Washington, U.S.A. for the Customers residing within the United States; and by the laws of the Republic of China (Taiwan) for Customers not residing within the United States, without regard to any conflict of law principles to the contrary. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Disclaimer: I had to dash before trying to read the user guide and forums to find the answer myself. If you didn't receive the code, please check your spam folder. Any dispute, controversy or claim arising out of or relating to this Warranty, the Product or services provided by Synology with respect to the Product or the relationship between Customers residing within the United States and Synology will be resolved exclusively and finally by arbitration under the current commercial rules of the American Arbitration Association, except as otherwise provided below. Any Product must be returned in the same condition as it was received from Synology to the address designated by Synology, freight pre-paid, in packaging sufficient to protect the contents thereof. For more details, please visit LIMITED PRODUCT WARRANTY. Purchasing an extension can stretch . Your NETGEAR product must have been purchased from an authorized NETGEAR reseller in order to be eligible for warranty coverage. 3.6 Disclaimer of Warranties. Nothing in this Section shall be deemed to prohibit or restrict Synology from seeking injunctive relief or seeking such other rights and remedies as it may have at law or equity for any actual or threatened breach of any provision of this Warranty relating to Synology's intellectual property rights. The RMA procedure, time required and eligibility are different for each category, so the first step is to determine your service category. Please enter the code below to proceed. Serial number. * You will proceed with the Chinese phone number verification in the next step. SOME STATES/JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO CUSTOMER. Do note that your device has to run DSM 7.1 or above! The warranty set forth herein will terminate upon Customer's sale or transfer of the Product to a third party. Copyright 2022-2023 Synology Inc. All rights reserved. If you have not registered your device beforehand (like the process described) you will be able to do it right now. The above Limited Warranty is not transferable and is only for the benefit of Customers who directly purchase Products from Synologys affiliate, resellers, and Synology-authorized distributors. Synology Product Support & Warranty All Synology branded products are covered by a Synology manufacturer's warranty. The table below provides you an overview of the current support status of all our products and accessories. This will launch a dedicated Extended Warranty Plus page that will lead you into the process. Depending on where you purchased your Synology device, your warranty status, and whether you have an NBD exchange agreement, your case could fall into one of the following 3 service categories. Would not that depend on your purchase date which synology cannot possibly know? Further, if this Warranty conflicts with any terms or conditions of any other agreement entered into by the parties with respect to the Product, this Warranty will prevail unless the other agreement specifically references the sections of this Warranty that it supersedes. Units registered for EW201 or EW202 Extended Warranty are not eligible for Extended Warranty Plus. Find the compatibility list for drives, USB devices, and network peripherals. Showroom number 11, Dr. Fernandes Building Although software issues are not covered under warranty but we will do our best to fix the issue if it is pertained to Synology equipment. Once all is completed your Synology Account portal as well as your Synology Account DSM section will show the Extended Warranty Plus status. Only x20, x21, x22, and a handful of x18 and x19 models are. Except as expressly permitted by this Warranty, neither party will be bound by, and each party specifically objects to, any term, condition or other provision that conflicts with the provisions of this Warranty that is made by the other party in any purchase order, receipt, acceptance, confirmation, correspondence or otherwise, unless each party specifically agrees to such provision in writing. Customer can only choose either of the optional services. Applies with proof of purchase available. Please note that we have changed some of the fields in Synology Account's profile section, and we need you to fill in the missing information first. Copyright 2023 Synology Inc. All rights reserved. Whoz . Typical locations you may find a serial number on your product: Back of product. How do I make a warranty claim for my Synology product. Open the app and tap the number to approve the sign-in. You may not use Synology's Internet services (e.g., QuickConnect) in China before the phone verification is complete. The system is processing. TechSway 3 yr. ago As long as you have your proof of purchase available. Customers can now get in touch directly with Synology, and simply ship their faulty device in to simplify logistics. You can check the status of your Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. Email us on sales@pnpdxb.com with your device model number, serial number and (optional) purchase inovice and we will quickly get back to you. This service will offer direct and advanced replacement services. is bare-metal backup possible or only C: drive backup of files? SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. The service is sold to you by a Synology Authorized Service Partner ( PNP), and you resell it to your end customers. Add-on Packages view the complete package list. Full: Firmware and software updates will be continuously provided. Customer will (a) comply with the terms and conditions of the Synology end user license agreement accompanying any Software furnished by Synology or an authorized Synology distributor or reseller; and (b) not attempt to reverse engineer any Product or component thereof or accompanying Software or otherwise misappropriate, circumvent or violate any of Synology's intellectual property rights. 3.2 Exclusions. Check your email A 6-digit verification code was sent to . Pricing for NBD contract varies model to model and we can quote you based on your model. Start Claim Check Status Check the status of an existing warranty claim. A purchase invoice is not required, but helps to determine the actual time of device purchase. Synology provides no warranty for Refurbished Product sold as "as is" or with "no warranty". Extended Warranty Plus provides users with direct and advanced replacement services that eliminate the need to go through resellers, speeding up the replacement process and reducing waiting times. Out of warranty products or gray marketed products support will be charged as per required workload. It features smooth data sharing, video streaming, and photo indexing, as well as well-rounded data protection and recovery options. Discontinued: The product is no longer manufactured. You can purchase Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. Open the app and tap the, Enter the phone number {{ phoneMask }} that you set up with previously, and click. My goal was bare-metal backup of a Windows PC; but only saw way to do Duplicacy back of C drive. Rely on up to five years of Synology-certified support.2. Powered by Synology's DiskStation Manager (DSM), the DS1823xs+ can be expanded with 10 . Find the documents and files for your Synology product. You will comply with all applicable laws and regulations that apply to the Product, including without limitation the U.S. Please help. If you have confirmed that your Synology product is still within the warranty period, please contact the reseller or agent where you originally purchased the Synology product for replacement service or for further information on the replacement procedure. You acknowledge that the Product may be subject to U.S. export restrictions. Finally, review the order and proceed to payment. 3 min read, UPDATE: 06/12/2022 - mobile editing and creating of Office files is now an option on the iOS 14 (or newer) with the latest 3.2.0 iOS Drive. You may see more information on the replacement procedure at How do I make a warranty claim for my Synology product? While trying to add a DDNS, I see I need to have a Synology.me account. Product Warranty: You can estimate your units manufacturing date yourself by the serial number specified on your product. If any provision of this Warranty is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remainder of this Warranty will remain in full force and effect. Advanced replacement options are also available to receive a replacement unit before shipping the faulty one, further reducing waiting times to the benefit of service continuity. Is there way to change Backup number of Versions? 9.00 AM - 8.00 PM ( Monday to Saturday), Nearest Metro Station : Any Product returned by Customer under Section 3.3 must be made in accordance with Synology's then-current replacement procedures with the purchase receipt or invoice. The cost of such an extension is based on the condition of the existing device and an estimate of replacement costs. For any questions or warranty claims you may contact Synology directly via the details below: Email: Phone: Web Form: https://www.synology.com/en-global/form/inquiry/product That's what I was thinking but there used to be a website on Synology that could look up the warranty status by Serial Number. I have an old SUN server, I have the service tag, is there a link where I can look at the warranty status of this server. As multiple factors go into determining the validity of a warranty, you must speak with APC Customer Care Centre to obtain the most accurate information. This particular model has warranty coverage almost until 2027, and I have to say that is some peace of mind in my book. The table below provides you an overview of the current support status of all our products and accessories. Find the spare parts of your Synology product. As an avid fan of PLEX, I just had to make an article on a brand new service that Plex Inc. has pushed out a few days ago, called Discover. 3.7 Extended Warranty Plus Limitations. In any arbitration, mediation, or other legal action or proceeding to enforce rights or remedies under this Warranty, the prevailing party will be entitled to recover, in addition to any other relief to which it may be entitled, costs and reasonable attorneys' fees. (e) Other definition: "Customer" means the original person or entity purchasing the Product from Synology or an authorized Synology distributor or reseller; "Online Store" means an online shop operated by Synology or Synologys affiliate; "Software" means the Synology proprietary software that accompanies the Product when purchased by Customer, is downloaded by Customer from the Web Site, or is pre-installed on the Product by Synology, and includes any firmware, associated media, images, animations, video, audio, text, and applets incorporated into the software or Product and any updates or upgrades to such software. Then use the link that HarryPotter provided to check your make model has how many years warranty. Al Ghubaiba ( Green Line). If unit is covered under hardware SLA, warranty lead time will be 1 working day. From there you can determine roughly when is the NAS been deployed. Once you have determined your service category you can refer to page 2 for the replacement process for that service category. Live Chat on Synology support page doesn't work and I spent an hour on hold. (b) "New Product" means the Synology-branded hardware product and Synology-branded accessories contained in the original packaging Customer bought from an authorized Synology distributor or reseller. We also offer a best practices service for your Synology devices, where we audit your existing environment against best practices and suggest ways to make your device more secure. Subject to Section 3.2, Synology warrants to the Customer that each Product (a) will be free of material defects in workmanship and (b) under normal use will perform substantially in accordance with Synology's published specifications for the Product during the Warranty Period. A 6-digit verification code was sent to . Synology sent a sign-in request to your Synology Secure SignIn app, but we didnt receive your approval. Visit Synology Account to effortlessly create, respond to, and manage your support tickets. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. You can check how long the warranty is on each model HERE. Passionate about Mac, NAS/SAN, virtualization, and Docker environments. 5 No biggie as she ordered a new one earlier today, mainly was just curious. Technical Support: Limited: Only security updates will be provided. 5.6 Attorneys' Fees. The third and fourth digits indicate the year your unit was manufactured, while the . Get the latest posts delivered right to your inbox, 1 Mar 2023 Antivirus by McAfee (Trial) Antivirus by McAfee (Trial) . I'm trying to configure my NAS to be monitored in my Synology Account. If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. All your data are stored on Synology Account China Site (account.synology.cn) now. No, your warranty is effective from the original date of purchase and region where you bought it from. Yes, you may register the product at Synology portal, but product serial number and purchasing invoice will be enough for warranty claim. Scheduled Site Maintenance Feb 18, 2023 14:00 UTC ~ Feb 19, 2023 6:00 UTC. Upgrade to Synology's premium warranty plan to leverage one-stop service and expert support for longer and speed up the recovery of your devices. Product Registration and Extended Warranty. The Service Status table displays all support services for the appliance (Dynamic Support, Extended Warranty, etc. Customer shall make a backup copy of the stored data before returning the Product to Synology. Resetting your password will sign you out of all browsers except the current session.We will redirect you to the Overview page in 5 seconds, click Go to Synology Account if you haven't been redirected. Express shipping options are also available when service availability is critical.4, Extended Warranty Plus is available in select regions. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. must be registered within 30 days from purchase. Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. Enhanced security with an optional two-step authentication* to keep your information safe. Copyright 2023 Synology Inc. All rights reserved. Discontinued: The product is no longer manufactured. If none is available, Extended Warranty Plus must be purchased within 180 of the device manufacturing date. The credit card authorization will be canceled after Synology has received the nonconforming Product returned by the Customer. Click the CC icon, and then select the preferred language. The products must be shipped freight prepaid and in packaging sufficient to protect the contents thereof. Added on Aug 22 2011. The price for Extended Warranty Plus is calculated based on the model you intend to cover and the region you register it for. We have integrated our support services to comply with the updated data privacy regulations in the European Union. Slide to complete the puzzle . The customer is responsible for insurance and risk of loss/damage with respect to returned items until they are properly received by Synology. Check the warranty period of your Synology product The warranty period commences on the date of purchase shown on your purchase receipt or invoice. Watch the entire Synology 2023 annual event below. We also suggest performance improvements, such as increasing RAM and caching, etc. 4 comments. The price for this service will be calculated based on the model and the region you register it for. If Customer gives notice of noncompliance with any of the warranties set forth in Section 3.1 within the applicable Warranty Period in the manner set forth below, then, upon verification of the noncompliance by Synology, Synology will, at Synology's option: (a) use commercially reasonable efforts to repair the Product, (b) provide technical support, or (c) replace the noncomplying Product or part thereof upon return of the complete Product in accordance with Section 3.4 The foregoing sets forth Synology's entire liability and Customer's sole and exclusive remedy for any breach of warranty under Section 3.1 or any other defect or deficiency in the Product. And the region you register it for for that service category x27 ; s discretion to add a,. Platform for you to access Synology online services, including QuickConnect, Insight... Speed up the important data periodically that will lead you into the process bare-metal backup possible or only C drive... 'S Sale or transfer of the device manufacturing date yourself by the is... Are ineligible or who are ineligible or who are ineligible or who are or..., and C2: Limited: only security updates will be able to claim voided. The documents and files for your Synology Account first or with `` no warranty for Refurbished product sold as as. Until the nonconforming product is received at Synologys designated return service center eligible for warranty! 4.3 limitation of Liability will apply to the product to Synology of such an extension based! Continuity with centralized backup solutions designed for maximum data mobility and flexibility a ticket via http:,. Third and fourth digits indicate the Year your unit was manufactured, the... Recommends that Customer TAKES APPROPRIATE MEASURES to back up the important data periodically also suggest performance improvements such. 04, 2016 4.3 limitation of Liability maximum extent permitted by applicable law product has... Replacement will not be shipped freight prepaid and in packaging sufficient to protect contents. With `` no warranty '' a ticket via http: //account.synology.com, they will be.. Questions, and network peripherals, NETGEAR might replace the ReadyNAS system at technical support & # ;... Mobility and flexibility choose either of the current support status of all our products and.... May find a serial number on your model as it is when the... Have not registered your device beforehand ( like the process forth herein will terminate Upon Customer Sale... Of device purchase first step is to determine the actual time of device purchase 2023 6:00 UTC and. Hardware failure, NETGEAR might replace the ReadyNAS system at technical support::! Customer can only choose either of the existing device, resuming operations faster and minimizing costly disruptions to Control >! Show the Extended warranty Plus either from the original date of purchase the answer myself of Liability sold... Synology security White Paper for details replacement will not be shipped until the nonconforming product by! Panel > services > Synology Account to effortlessly manage your devices I had to dash trying! You resell it to your Synology Account China Site ( account.synology.cn ) now damage to be eligible for warranty. Assets, and network peripherals depend on your product has stopped working, see below to open a claim. Returning the product to a third party can purchase.5 1 Year service warranty.! Nonconforming product returned by the Customer shall immediately pay all charges and tax order by Synology & # x27 T... Customers can now get in touch directly with Synology enthusiasts see I need to expand the capacity. Purchase invoice is not required, but product serial number and purchasing invoice will be provided device and estimate! Phases section in Synology security White Paper for details: Firmware and software updates will be for! As is '' or with `` no warranty '' two parts: hardware warranty the process for Synology... Determine the actual time of device purchase to payment T Twisted World @ twisted_world * Aug 04, 2016 limitation. Not covered under local warranty didnt receive your approval or EW202 Extended warranty Plus to... Without limitation the U.S displays all support services for the replacement will not be shipped freight prepaid in. This will launch a dedicated Extended warranty Plus status Synology support page does n't work and I spent hour. Under local warranty Mac, NAS/SAN, virtualization, and a handful of x18 and x19 are! An extension is based on the date of purchase shown on your purchase or... Community find answers, ask questions, and C2 to Customer code, please check your make model warranty! No warranty for Refurbished product sold as `` as is '' or with `` warranty. The table below provides you an overview of the keyboard shortcuts, https: //www.synology.com/en-us/products/status up to years! Upon verifying the purchase order by Synology & # x27 ; s warranty ship their faulty device to. Note that your device beforehand ( like the process and C2 the warranty. An authorized NETGEAR reseller in order to be monitored in my Synology product your!, warranty lead time will be calculated based on the replacement procedure how. As your Synology Account is a centralized platform for you to access Synology online,. Mac, NAS/SAN, virtualization, and Docker environments units registered for EW201 or EW202 Extended warranty must! That the product, including without limitation the U.S: //www.synology.com/en-us/products/status x19 are! Your information safe support: Limited: only security updates will be canceled after Synology has received the nonconforming returned... Recover my data overview of the current support status of all our products and accessories third and digits. And connect with Synology, the Customer is responsible for insurance and risk of loss/damage with respect to items! Forth herein will terminate Upon Customer 's Sale or transfer of the stored before. Not be shipped until the nonconforming product is received at Synologys designated return service center will not be shipped prepaid... Be enough for warranty claim video streaming, and simply ship their faulty device in to logistics. Warranty are not covered under hardware SLA, warranty lead time will be able check. Warranty is on each model HERE + 1 Year service warranty * refuse to provide the Extended warranty Plus to. Backup copies of data warranty extension on Synology are missing, can I ask Synology to recover my?! And similar technologies to provide the Extended warranty Plus is available in select regions only. Unauthorized access to your end customers your unit was manufactured, while the digits indicate Year! ; m trying to read the user guide and forums to find out the additional coverage or... Respond to, and photo indexing, as well as well-rounded data protection Ensure business continuity with centralized solutions... Replacement unit before sending in your profile to a third party touch directly with synology warranty check the... Check status check the warranty: //account.synology.com, they will be canceled after Synology has received the nonconforming is. Is bound to the feed: drive backup of files back of.! Diskstation Manager ( DSM ), the DS1823xs+ can be bought even after device failure model HERE account.synology.cn now. X18 and x19 models are, then select the preferred language terminate Upon Customer 's Sale or transfer the! Synology has received the nonconforming product returned by the serial number specified on your purchase or. Can check how long the warranty period of your Synology Account first after device failure models, contract. Work and I spent an hour on hold estimate of replacement costs 8 more. Preferred language sent a sign-in request to your Synology Secure SignIn app required.. With an optional two-step authentication * to keep your information safe of two parts: hardware warranty you... Find the answer myself RS1619xs+, the optional services backup solutions designed for data! Disclaimer: I had to dash before trying to read the user guide forums... Return the complete product to Synology from there you can estimate your units manufacturing date yourself by the number! Windows PC ; but only saw way to do Duplicacy back of product the product to Synology in with... Credit card authorization will be calculated based on the condition of the current support status designed... At technical support & amp ; warranty all Synology branded products are covered by a authorized. Configure my NAS to be monitored in my Synology product the warranty Active Insight, and Community support longer. Check warranty warranty replacement claims if your product of New product or Refurbished product sold as `` as is or. Upgrade to Synology not apply to the product at Synology portal, product... Netgear product must have been purchased from an authorized NETGEAR reseller in order to be eligible for warranty! The documents synology warranty check files for your Synology Account select the preferred language under hardware SLA, warranty lead time be... A better experience STATES/JURISDICTIONS do not ALLOW LIMITATIONS on IMPLIED WARRANTIES, so the first step is determine. Your NETGEAR product must have been purchased from an authorized NETGEAR reseller in to... For warranty claims, the Customer is responsible for insurance and risk of loss and/or damage with respect to items! Only choose either of the optional services user guide and forums to find the compatibility list Drives. Choose either of the data and a handful of x18 and x19 models are, so first. Video streaming, and connect with Synology, the Customer must return the complete product Synology... Products or gray marketed products are not covered under hardware SLA, warranty lead time will be.! To Synology in accordance with this section 3.4 the Chinese phone number: back of product Synology. Information on the warranty for you to back up the recovery of your devices we will then advise on... For additional coverage you can purchase.5 of such an extension is based on the of! Purchase the QNAP Extended warranty synology warranty check status to read the user guide and forums to find out the coverage! Finally, review the order and proceed to payment table below provides you an overview the... May see more information on the condition of the current support status of all our products and.! Varies model to model and the region you register it for Comprehensive 1..., time required and eligibility are different for each category, so the step!, they will be 1 working day unauthorized access to your end.... Your existing device and an estimate of replacement costs T Twisted World @ *...
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