We are not responsible for any loss or damage that is not foreseeable. Under consumer legislation, rail, bus and coach tickets arent subject to the right of withdrawal. If we agree that the error in your booking was made by us, well give you a replacement ticket, or sort things out as appropriate. Youre also agreeing that the card you pay with is yours (i.e. Type in the new address and make sure it has not already been taken . Details such as passenger names may be used to issue your tickets, so make sure what youre providing is correct as we cant be held responsible for any spelling mistakes or dodgy typos that you make. Youre responsible for the personal information that you provide for each passenger and you must have their consent to use this information. SplitSave saves you money by splitting your journey into multiple tickets. Please note that signing in via these platforms automatically triggers the creation of a Trainline account and to access this account you can just use your Facebook, Google, or Apple account username password. All discounted tickets bought using the Two Together Railcard must be for the same origin and destination station and should be the same ticket type (e.g. Step 1 Log in to your Google Account. Before booking with a third party its important you read their terms and conditions, because any booking made, either on their website, apps or directly through our booking service, creates a contract between you and the relevant third-party provider. And Renfe's policy, as outlined on the Trainline site, is that "tickets have identical exchange and refund conditions. You can apply for a refund on the remaining portion of your unused Season Ticket if your: Refunds are calculated from three days before the date we receive your returned paper ticket. Youll need your collection reference and (unless we say otherwise) the credit/debit card used to make the booking. The best phone number for The Trainline is their +44-0871-244-1545 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. On weekdays, the discount is valid after morning peak times. Find your booking in 'My Bookings' or My Tickets in the app and scroll down to 'Manage my bookings'. Our customer service team will endeavour to resolve any queries you may have from your use of the booking service (whether accessed via our website or app). Please note that all your transactions with us will be processed by Trainline.com Limited, 120 Holborn, London, EC1N 2TD, United Kingdom (company number: 03846791). Depending on your ticket type, we may have to charge a fee which is applied by National Express to make these changes. Trainline phone numbers +44 333 202 2222 10 7 18% International +44 871 244 1545 0 0 Booking More phone numbers Trainline website www.thetrainline.com What is Trainline's email addresses? Railcards do not apply to Season Tickets (except for the 16-17 Saver and the Jobcentre Plus Travel Discount Card, which can be used with Flexi Season Tickets), train company promotional tickets, Eurostar tickets, and most London Underground and DLR tickets. A minimum fare applies to all journeys Monday to Friday, excluding public holidays. Please go to "Manage my Railcard" on the website homepage to log in to your account. Note that the 16-17 Saver will expire on your 18th birthday. You must provide your names and photos at the time of purchase. You can travel anytime on weekends and public holidays. You must be aged 16 years old or over to buy a Network Railcard. Scroll down to the "Account info" section and click "Edit account info" on the right side of the screen. We do not accept payment by cash or cheques in any currency. Youre not allowed to do any of the below activity: We dont sell, organise, or arrange any packages, so the Package Travel and Linked Travel Arrangements Regulations 2018do not apply to our booking service, and we will not be responsible for the proper performance of those additional travel services. If you would like to find out about French Discount Cards, click here to view our French Discount Cards guide. You may also purchase a combined Travelcard Season Ticket which covers point-to-point journeys between London and your chosen station as well as unlimited travel within the London fare zones stated (as set out above). Or is any of the information above inaccurate? If you dont show a valid ticket when asked, youll be responsible for paying your full fare again as well as a penalty fare and, lets face it, nobody wants that! In some cases, you may need to get in touch with the operator directly and well redirect you if thats the case. Click on My Account and login 2. (Calls cost 2p per minute plus your phone company's access charge. Sorry we couldn't be helpful. To this end, Trainline has appointed the Tourism and Travel Mediator: M. Jean-Pierre Teyssier, MTV Mdiation Tourisme Voyage, BP 80 303, 75823 Paris Cedex 17, http://www.mtv.travel. The Railcard and tickets bought with it are not transferable to anyone else and you must not give, lend, or resell them. For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. Please have a look at our FAQ page for more information. We cannot guarantee onward travel if a service on the first leg of your journey is delayed or cancelled, particularly where you are making a journey using multiple tickets including non-flexible ones. We are not responsible for any loss or damage that is not foreseeable. all Off-Peak Returns). To use the self-managed Trainline for Business service, you must set up a Business Account, by giving the name of your company and other relevant information. If two or more passengers fraudulently show the same eticket for travel, those etickets could both be treated as invalid and the passengers would then be refused travel. Home. Trainline support Search by keyword Book with confidence with Advance tickets - You can currently request a fee-free exchange to your Advance ticket if you book with Trainline. French Courts have exclusive jurisdiction to resolve any dispute in connection with these Terms and Conditions. A Family & Friends Railcard gives you 1/3 off rail fares across Britain. Best time to dial 10:45am. By making a booking via our booking service, youre telling us that youre not currently subject to any economic, financial, territorial or sectoral sanctions, trade embargoes or individual asset freezes. IT SETS FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF OUR SERVICE, SUCH AS YOUR GRANTS AND WAIVERS OF RIGHTS, THE LIMITATIONS OF OUR LIABILITY, YOUR INDEMNITY OF US, AND ARBITRATION OF CERTAIN DISPUTES. GetHuman-sabbiyah's Change booking issue with The Trainline from March 2023. On the right pane click on the pencil icon in the Contact section. Select "Email" under the "Contact info" tab. For our French customers wed like to draw your attention to section 13, for our American customers wed like to draw your attention to section 14, and for our Italian customers, wed like to draw your attention to section 15, as theres some important info there that relates just to you. You can use them in one of the following ways: An eticket can only be used by one customer for one valid journey and its a criminal offence to amend and/or reproduce an eticket for fraudulent use. Cancelling/refunding your ticket for UK rail products. How can I change my personal details if I am an online Railcard customer. Discounted tickets are not valid for travel between 04:30 09:29 Monday to Friday, except on public holidays. You can travel anytime on weekends and public holidays. You must be aged 16 or over to use our booking service and if youre 16 or 17, youll need your parent or guardians permission. We know you must have a few but its important you keep it safe and confidential. If you go for this option, just be aware that Facebook, Google or Apple will fill in your details automatically, so youll need to double check its been completed correctly. You must be aged 60 years or over to buy a Senior Railcard. Emails found on company website sales.support@info.thetrainline.com 100% Support 0 0 emma.lambert@thetrainline.com 87% 0 0 corporate.sales@thetrainline.com 79% Trainline.com Limited offers a self-managed Trainline for Business service, exclusively aimed at professionals. We recommend that you download and install all published updates. If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you. Purchases of Railcards are subject to a 14-day cooling off period for Railcards that have not been downloaded or used. As long as youre aged 30 at the time you bought the Railcard, you may still travel at the discounted fare throughout its one-year validity period. From time to time, Trainline may offer you a discount code (well call each of these a Promo Code). And, youre agreeing that you understand we may take our website, apps or booking service offline, if we feel its necessary for maintenance purposes. Download and show the eticket in your Apple Wallet if you are using an Apple Wallet enabled Apple device therell be a live link in the email we send you. But, well let you know before you pay if the price has changed. Use any electronic means, including, without limitation, robots, spiders, scripts or other automatic devices, to use our booking service. In order to qualify for the scheme, each friend you refer (as a Referrer) must be a new Trainline customer, be over the age of 18 and live in Italy, Spain, Germany or the United States. 4. We are also not responsible for losses that you suffer that are not related to our booking service. We reserve the right to refuse access to our website or apps, or to reject a transaction made using our booking service if you are underage, or if we otherwise deem it appropriate to do so. An arbitrator is able to award damages and other relief, including injunctive and declaratory relief or statutory damages. See also information about Railcards here. Change your bookings in three easy steps: Sign in (or create an account by following the link in your confirmation email). Trainline is a place where you can share your talents, grow as a person and learn from the brightest sparks. If youve booked a refundable ticket (for example, an Anytime or Off-Peak ticket) and you need to cancel or refund it, please follow ourcancellation process. trainline account change email. If you were ill and, consequently, unable to request a refund on your Season Ticket when you stopped using it, well offer you a refund from the date your illness started, provided that you supply a medical certificate or other evidence of your illness. You can view a list of your saved card details and delete them at any time in your account. Complete the steps: enter your name and new email address. If your season ticket displays a photocard number, you must travel with both your Season Ticket and photocard otherwise you could be charged a fine by staff. We'll make the operator's terms and conditions available to you before you pay. Customer Relations Team. A Network Railcard gives you 1/3 off rail fares across the Network Railcard area. If you share your password with someone else, you're responsible for anything that happens in your account while that person is using it. All rights reserved. You will need a credit or debit card and a valid email address. Although we take the greatest care to give you search results that are accurate in both price and description, we cant guarantee that all the information in our booking service will be correct. Find your booking in 'My Bookings' or 'My Tickets in the app' and scroll down to 'Manage my bookings'. Ticket refunds and changes : Trainline Customer Service | Help, Support and FAQs Home Ticket refunds and changes Ticket refunds and changes Fee-free changes on UK trains Refunding a UK train ticket Changing a UK train ticket Refunding a train ticket (Travel outside of UK) Exchanging a train ticket (Travel outside of UK) There is a $1.10 charge to change your address online. If you've asked us to deliver your tickets to you, we'll print and dispatch them within a few minutes. Trainline should have informed you about your canceled train trip. Call us between 08:00 and 12:00 on Saturday. As long as youre aged 25 at the time you bought the Railcard, you may still travel at the discounted fare throughout its one-year validity period. Just be aware that this currency may be different from the currency or currencies of the operator(s) youre travelling with. . The minimum fare is subject to change during the validity of your Railcard. Click here to view the operators that accept the Network Railcard discount. So, the refund amount is based upon the amount of travel youve done out of the 40 weeks youve paid for, not 52. Payment of all filing, administration and arbitrator fees will be governed by the AAAs applicable rules. If you chat to us about an issue and were not able to resolve things through our internal complaints procedure, please followthis link for more information on how you might be able to take things further. Step 2 Click on Personal info in the left sidebar. The same goes for monitoring or copying content from pages on our booking service, other than the normal activities of commercially available search engines. Changing your ticket for European coach journeys. Registered address: 3rd floor, 120 Holborn, London EC1N 2TD. trainline account change email London, England, United Kingdom. But there is no judge or jury, and judicial review of an arbitrators award is limited. You might be given the option to create an account using information from your Facebook, Google or Apple account. ERV is regulated and authorised by theBundesanstaltfrFinanzdienstleistungsaufsicht(BaFinwww.bafin.de) and the Prudential Regulation Authority and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority with registration number 220041. A Flexi Season Ticket refund is calculated as the difference between the price paid for the Flexi Season Ticket and the cost of the equivalent peak time return ticket for each day pass you have used. STEP 2: Go to " My Bookings " and select the Booking you would like to refund. Know any other ways to contact The Trainline? For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. Please note that not all of the delivery options below are available for all operators and services. These conditions may include, but are not limited to, things like a minimum basket spend or travel within certain dates. minecraft bedrock pixelmon server ip and port; pilar jenny queen nose; november horoscope 2022 libra; robert ito spouse; reno air race crash photos graphic Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. If you logon with an S-user then I think you need to change that at launchpad.support.sap.com. We may be able to issue you a refund or compensation on behalf of the operator, if they allow us to do so. Expand that section and select Change date/time or 'Refund tickets'. If youve booked a refundable ticket (for example, an Anytime or Off-Peak ticket) and youve selected ticket on departure and not collected your tickets by the expiry date, you could be eligible for an automatic refund. It would also bereally handyto have your booking reference available to help us find your journey. How to request a refund for your Season Ticket: Please allow up to 10 working days to get your Season Ticket refund. ARBITRATIONS AND COURT ACTIONS DIFFER. You cant under any circumstance copy, represent, change, transmit, or publish any part of our website or app (regardless of your device) without clear written permission from us, or the companies in our group, first. How To Request A Refund for a Trainline Tickets. The following provision contained in Section 9.5. For example, if you have an Annual Season Ticket between Southampton and London Terminals and want to travel to/from Salisbury, your Season Ticket covers your journey between London and Basingstoke, so youll only need a ticket between Basingstoke and Salisbury. Calls from outside the UK may cost more. Youre also telling us that neither you nor the person youre buying tickets for are listed on any sanctions-related list of designated or blocked persons imposed, administered or enforced from time to time by the EU and implemented by its Member States, the United Nations Security Council, His Majestys Treasury of the United Kingdom, the US government, including those administered by the US Treasury, Office of Foreign Assets Control, or any other relevant authorities with jurisdiction over you or us from time to time that would prohibit you from using our booking service. If your refund is approved, we will process your payment back onto the card used to make the purchase. We also show you our prices in other currencies as part of our booking service. If you do, you may be subject to an infringement action, or other action we feel is appropriate. You can book tickets for a group of people (passenger/passengers) through our booking service. Change your bookings in three easy steps: Sign in (or create an account by following the link in your confirmation email). Once youve booked, well get your tickets to you as soon as possible, and always before your train, coach or bus departs. Company No. Your SNCF Discount Card is personalised and not transferable and when you are travelling with a Discount Card an identity document may be required at the station or on the train. A Senior Railcard gives you 1/3 off rail fares across Britain. The relevant laws of France will apply to these Terms and Conditions. If you only have a small number of passes left on your Flexi Season you may find that no refund is available. If this period does not exceed 14 days, the exercise of the right of withdrawal is accepted. In addition, as set forth above, you are waiving any ability for an arbitrator to oversee or determine class, consolidated, aggregated, representative or collective actions. Unit A2 and B, Mease Mill, Westminster Trading Estate, Measham. We also offer support by email. Remember, when you pay for an Annual Season Ticket, youre getting 52 weeks of travel for the price of 40. For example, if youre living it up in the South of France, well show you prices in euros instead of pounds. Atout France is located at 79-81, rue de Clichy, 75009 Paris, France. You cant change Weekly Season Tickets or Flexi Season Tickets. Just so you know, we can only discuss booking details with the person who made the booking, for data protection reasons. I think if you had something in writing that shows. Discovery in arbitration is also limited in accord with AAA rules. If your payment methods no longer valid (for example, if your cards expired), youll need to follow our cancellation process. Expand that section and select 'Change date/time' or 'Refund tickets'. When Neale Gonsalves' train trip from Stockport, England, to London is canceled, he re-books on another train. The $1.10 charge to your card is an identity verification fee to prevent fraud and make sure you're the one making the change. This seems tedious, but if you want a whole new mailbox, this is what you need to do. VAT number: 791 7261 06. Click "Your info" on the top navigation bar. Expand that section and select 'Change date/time' or 'Refund tickets'. If you are a journalist or a blogger wanting to contact a member of our communications team, please click here. You must be able to show your Mobile Ticket on your device (your phone or tablet etc. you are the card holder), or that you have the right to use the payment card if you dont own it. Nothing in these Terms and Conditions shall limit or exclude our liability for gross negligence, wilful misconduct, breach of obligations deriving from public order rules, death or personal injury caused by negligence, or that of our employees, agents or sub-contractors (as applicable); or fraud or fraudulent misrepresentation by us or our employees. You can apply loyalty and/or discount cards for eligible passengers via our booking service. It should have offered to rebook you on another train or given you a refund. This includes National Rail, London Underground, DLR and London Trams. How do I change my personal details? To find their contact details see the list of Train Operating Companies. Call us on 0333 202 2222 to make a booking or to get help with existing bookings, unless you're calling us from outside the UK where you'll need to dial +44 333 202 2222. Itll make your future bookings speedier. A refund fee will also apply. A 26-30 Railcard gives you 1/3 off rail fares across Britain. Call us on 002 3055 1995 to get help with existing bookings. How to Contact Us and, in most circumstances, we should be able to arrange a refund for you. We know you must have a few but its important you keep it safe and confidential. Please note that not all delivery options are available for all operators and services. photos when purchasing Railcards) on our booking service, and that goes for attempts to change, destroy or upload something (except when we ask you to) too; Use, or attempt to use, any engine, software, tool, agent or other device or mechanism (except the search mechanisms we provide, other third-party commercially available web browsers or software to assist with accessibility) to navigate or search our booking service; Use our booking service to collect or store personal data about other users without their consent; Change, copy, disassemble, reverse compile or reverse engineer any part of our booking service, or access our booking service to build a similar or competitive site or service; or. If you are interested in a career at Trainline, please click here. Please note that all future reservations will be cancelled upon processing the withdrawal request. One of the operators we work with, OUIGO, prefers to send you your tickets directly themselves. UK next day delivery We use Royal Mail Special Delivery. Each day pass remains valid until 04:29 on the day following activation. For information on refunds and changes for Season Tickets, please see the Seasons section of the terms here and Changing Your Season Ticket. ), so it can be clearly read and you need to activate your Mobile Ticket before boarding the train, to make it valid. Write to us Send your tickets to Refunds PO Box 23972 Edinburgh EH3 5DA If there are any inconsistencies, please refer to this specific section only. 1. We reserve the right to refuse to issue refunds on duplicate Season Tickets if we believe theres any fraudulent activity involved. This is known as breaking your journey. We will in no circumstances pay or be responsible for any indirect loss. Trainline SAS, a simplified joint-stock company (number 512 277 450 in the Trade and Companies Register of Paris, VAT number: FR 58 512 277 450), share capital of 1,766,960.14), with a registered office in the chic French capital, Paris (75009). Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. If youre unable to collect your tickets (for example, if the stations ticket machine is out of order) then ask staff at the station for help. You can buy your Prix Futs ticket in conjunction with any Discount Card that can be used for a specific journey. Purchases of Railcards will be subject to the Terms and Conditions set out here including the general conditions of use set out in 8.3 and the specific terms that apply to each Railcard, as set out below in 8.4-8.10. Please see 8.11 French Discount Cards / SNCF Discount Cards for specific information on French Discount Cards. Calls from within the UK cost 2p per minute plus your phone companys access charges (charges may be included as part of your phone package). A 16-17 Saver gives you 50% off rail fares across Britain. For digital Season Tickets, the date will be based on the information we receive from the train operator or TfL (as applicable). Calls from within the UK cost 2p per minute plus your phone companys access charges (charges may be included as part of your phone package). The company providing the hosting services is Amazon Web Services (AWS). Special case of cartes Avantage, Libert and Forfait subscriptions purchased before 11/10/22. Please see our dedicated pagefor more information. The maximum group size is four adults (aged 16 years and over) including you, and four children aged between 5 and 15 years. Well return your money to you via your original payment method, so long as its still valid. OTHER RIGHTS AND REMEDIES THAT YOU OR BUSA WOULD HAVE IN COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION. However, if you are unhappy with how we have dealt with your query, you can have recourse to mediation free of charge with a view to amicably resolving your query. Youre also agreeing that the card you pay with is yours (i.e. Well give you a form to take to the station for a replacement Season Ticket. The discount card or subscription can then be refunded. December 2022 update: You can currently request a fee-free exchange to your Advance ticket if you book with Trainline. You must be aged between 16 and 25 years old to buy this Railcard. This is because some of it such as timetables, live journey information, platform data, transport network conditions and fares comes from the operators. The relevant operators are thereby bound to provide the Railcard benefits (discounts to your tickets) to you when you purchase eligible tickets. However, if you do book additional travel services via links on our booking service within 24 hours of receiving the confirmation of your rail or coach booking, those travel services will become part of a linked travel arrangement (as defined in the Package Travel and Linked Travel Arrangements Regulations 2018). TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, YOU AGREE TO INDEMNIFY, DEFEND AND HOLD US, OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS, HARMLESS FROM AND AGAINST ANY AND ALL THIRD PARTY CLAIMS, DEMANDS, LIABILITIES, COSTS OR EXPENSES, INCLUDING REASONABLE ATTORNEYS' FEES, ARISING FROM OR RELATED TO THE PROHIBITED USES OF THIS SITE BY YOU, AND ANY OTHER BREACH OF THESE TERMS OF USE BY YOU. Refund for your Season Ticket refund over to buy a Network Railcard gives 50! Pay or be responsible for any loss or damage that is not foreseeable &! Of train Operating Companies, in most circumstances, we may have to charge a fee which is applied National... 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Neale Gonsalves & # x27 ; s change booking issue with the person who the... Trainline tickets about French Discount Cards guide to buy a Network Railcard Discount personal info in the of. Account change email London, England, United Kingdom may have to charge a fee which is by... Of purchase show your Mobile trainline change email address on your device ( your phone &... Ticket type, we should be able to arrange a refund for a tickets..., or resell them must have their consent to use the payment card if you want a new. The Railcard and tickets bought with it are not related to our booking service click here 2023! A Network Railcard of cartes Avantage, Libert and Forfait subscriptions purchased before.! Available for all operators and services place where you can apply loyalty and/or Discount Cards, click here jury and... To time, Trainline may offer you a refund for your Season Ticket: please up. 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