Follow the link inside to apply the change to your account. Shipping, Instant Download, Email, & Mobile E-ticket Delivery. I feel sorry for other customers who have lost a lot more money than we did. Is Vivid Seats a third party? You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. This will surely increase the credibility of your complaint. Yes, you will receive financial compensation in the same form that you used for the ticket purchase. All I got was a run around, excuses, and finally no response what so ever. The company has previously. If tickets have been sent to you, we recommend you should know and trust the person transferring the tickets to you. I someone needs to hold ticket brokers responsible. I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. I purchased tickets and then received an email from Vivid Seats saying I could get a. I purchased tickets for a concert tonight thru vivid seats. What types of tickets can I sell? I received an email a few days before the game to "Confirm my email". To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. I said that I wanted PRIME ORCHESTRA not ORCHESTRA. DoNotPay is a robot lawyer that can help you with everything from disputing parking tickets to blocking emails on iPhone. Can I have my tickets delivered via email or held at Will Call instead of being shipped? Report inappropriate content Northern_Traveler00 California I want to sell my tickets. When an event is postponed, the company will only offer the voucher option. Help us improve this article with your feedback. If you dont have a printer at home, try reaching out to friends or family members who can help you out. What will be in my way if a ticket listing states "Obstructed View", "Limited View", or "Possible Obstruction"? If I wait to buy, will ticket prices change? They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. How do I download and save my e-tickets? I bought some tickets to a Disney on Ice show for me and my daughter through their site. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. ComplaintsBoard.com is a leading complaint resolution website on the Internet. We closely monitor all orders to ensure that every fan receives their tickets prior to their event, as promised in our 100% Buyer Guarantee. The listing I want to order includes more tickets than I need. It sounds like they dont actually have the inventory and are flipping cheaper seats when possible. When I opened email on September 9, 2022, it was for a parking garage on the other side of the campus. Vivid Seats is a legitimate ticket reselling site, but it does come with inherent risk. Finally, you could appeal to your credit card company . Absolutely disgusting. 4. These tickets are commonly referred to as "e-tickets." Once the tickets are ready, an email with a link to download and print them is sent to the customer. We paid $1,279.45 for these tickets. Im bringing my small child with me to an event. View your tickets by tapping View Tickets or by going to My Events. Will I get them before my event? Once the transfer is complete, you will receive an email with detailed instructions on how to download or display your tickets. Performance & security by Cloudflare. 3 Select the Profile option on the left sidebar. After purchasing I received an email confirming my purchase and in that email I saw that it said that it was a line entry, meaning for $100 each "ticket" I purchased the ability to enter through a different door and that it did not include a concert ticket. In most cases, the company will send you a notice via email after they confirm that an event has been canceled. I don't want to sell my tickets anymore. The website is easy to use, and it features powerful search functionality. 07-12-22 at 5:57 A.M. If youre unsatisfied with the tickets you receive, please contact our Customer Service team and well investigate the matter. Yes! Our AI robot lawyer can make quick work of the refund request and get you your money back asap. Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. To stay up-to-date on the events status, monitor the venues website from time to time. We provide users with legal assistance needed to, If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solution. I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. Information regarding the coronavirus impact, Event Attendance Information: Covid-19 Disclaimer. Use DoNotPay To Get a Quick Vivid Ticket Refund. The tickets were in TTC3 seats 30 and 31 in corner. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. Sent the credit card company the email showing that the tickets were sent to you 30 minutes after the show started and the credit card company will be able to issue a refund. 4 Select "Update Email Address" and enter your desired email address . En Espaol Full refund and apology for lack of ticket delivery. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. FIX: I was on the phone with AXS for hours trying to access tickets. Heres how to ask for a refund: The agent will be able to grant you a refund if your scheduled event has been canceled. I've had the same issue though my costs aren't that high. Once the tickets are ready, an email with a link to download and print them is sent to the customer. Wondering what else DoNotPay has up its sleeves? This can be easily fixed! On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. No. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. I still havent received my tickets. Vivid seats.bought tickets, they sent the wrong ones. Desired outcome: 5. How do I use my promotional code? No. Ultimately, hung up on me. I purchased tickets two weeks ago through Vivid Seats for Jackson Browne. I purchased 5 tickets to the Atlanta Falcons vs. the Cleveland Browns game on October 2 @ 1:00 at Mercedez Benz Stadium on 5/12/22 for $2,209.87 from Vivid Seats. Doing so is very easy, and you can place this request in just a few clicks! Upon seller confirmation, your method of payment will be charged. No problem! (see this link: https://support.vividseats.com/support/solutions/articles/1000210581-the-tickets-i-received-are-different-from-what-i-ordered-what-happened-) How do I remove my listing? These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. Can I contact the seller to negotiate the price of tickets? I then twitted Customer Service and again advised these were upgrade. Vivid seat is not a reputable place to buy tickets. Here's the order I would have tried. Click to reveal I was looking around to see if others had the same issue and it appears this is a "feature" of vivid seats. Yes! I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. I am having trouble accepting my Electronic Transfer, what should I do? This changed due to Covid, but we did not get a refund because it was getting rescheduled. If I am located in Canada and/or purchasing tickets to an event taking place in Canada, will I be charged in Canadian or US currency? ComplaintsBoard.com is a leading complaint resolution website on the Internet. Yes Remind me when call center opens. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. I am not sure of the reason for the cancellation but since they are a reseller they probably had a customer that was willing to pay more for my ticket. Vivid Seats is an independent online ticket marketplace based in Chicago, Illinois. Does Vivid Seats offer deals or discounts? They deserve to go bankrupt as they cost me $800. Can I search by quantity, price, or seat location? Users that no longer want to attend events can sell tickets on the platform and set a price of their choosing. Do Vivid Seats Offer Refunds for Postponed Events? Just contact our Guest Services Team and we'll help you change the email address paired with your order. Best Ticket Broker! One arrived by mail with a "Lot 16" other was delivered electronically. Once tickets are listed, Vivid. Can you re-send it? If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solutionfree virtual credit cards. Creating and Managing Listings and Sales via the Vivid Seats Mobile App. We believe there's nothing quite like being there. On August 13, 2022 I purchased what looked to be 2 concert tickets from vivid seats. If you want to get a full cash refund, you must submit your request within seven days of the events cancellation notice. A full-service national event ticket marketplace. I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. A full-service national event ticket marketplace. Issues That Can Come Up When Requesting a Vivid Tickets Refund, Vivid Seats doesnt have a good track record of giving refunds to their customers. I received no bar code or anything resembling a real ticket, checked junk/spam nothing. Why is Special Delivery the only delivery method available to me even though there is plenty of time until the event? The request was put in minutes before. Be sure to check that your email on file is accurate! On December 13, 2022, I received the tickets from Vivid. Sorry we couldn't be helpful. Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. Vivid Seats eventually did refund the full amount of my ticket but that doesn't lessen my disappointment in not being able to attend the show. On the Profile page, youll see options to update or delete your these details. How do I know if the seller has confirmed my order? Explain your situation and why you wish to receive a refund. DM for help. My tickets sold, how do I confirm the sale? They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. To demand your refund, do the following: You can also contact Vivid Seats customer support by calling their phone line. until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. Is it possible to split an order between multiple forms of payment? Will I get them before my event? How do I change the pickup name for my order? I then I received an electronic transfer notification which I followed through on. I paid for the first 15 rows. Share your photos and videos with others to prove the truth of your words. No. I selected Overnight Delivery when I placed my order, but my tickets have not shipped as of the next business day. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. I received an email. Order number [protected]. What listing details can I edit after its up on the site? I paid $322.17 for 3 seats. Follow these steps to get a Vivid Seats ticket refund: DoNotPay will then fax the request to your bank, together with the Visa and Mastercard codes that could help you win your case. Shame shame for all the people you have messed with and hurt. This is not what I paid for. Vivid Seats was launched in 2001 and had a very mature website. Did you find it helpful? Why can't I add more than one set of tickets to my shopping cart? Do I need to print these tickets? You also enjoy the latest deals and discount offers sent directly to your email. To stay up-to-date on the events status, monitor the venues website from time to time. How Do I Find Out if the Event Is Canceled or Postponed? How do I accept my Mobile Electronic Transfer tickets? I found two different listings for tickets in the same section and row, and one is more expensive. Help us improve this article with your feedback. Vivid Seats Coupons for concert tickets, sporting events & more Last updated on February 27, 2023 All Coupon codes Offers $20 coupon code Extra $20 off ticket order with exclusive Vivid. There was some type of electronic glitch. Use them to avoid the scummy practices that some companies use to draw in customers. Just follow these steps: 1 Go to vividseats.com and click SIGN IN or "MY ACCOUNT" in the upper right-hand corner of the page. What do I do if my event is cancelled? We list their names, numbers, and email addresses in our database. What are the requirements to list my tickets for sale? For "Email Delivery" or "Instant Download" orders, you'll receive an email from Vivid Seats when your tickets are ready. 27 febrero, 2023 . I then got an email saying that I would get my tickets for the new scheduled event for July 30, 2022, 3 days before the event I still did not have my tickets, I spent many hours on live chat and on the phone with them, telling me I would have my tickets for the day of the event. No, Vivid Seats will not grant you a refund for postponed events. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. Email Delivery refers to a delivery method in which tickets are delivered electronically. Date of experience: February 26, 2023. Posted on March 30, 2022 by March 30, 2022 by Are these higher-priced tickets better? Follow these steps to get a Vivid Seats ticket refund: Answer a few questions about the transaction and merchant, How To Request a Vivid Seats Ticket Refund, Requesting a Vivid Tickets Refund via Email, Requesting a Vivid Tickets Refund via Phone Call, Explain your situation and why you wish to receive a refund. Please refund me the differance between what you charged me and what the tickets actually cost. Log into your Vivid Seats account and click the Order History. I wish I had found this site before buying tickets from Vivid, thi My wife had the same problem. What kind of scam is this? I asked to speak to the manager, told me there was no one above him. Vivid Seats phone numbers 1833 228 5143 1 1 Customer Service +1 925 206 3066 8 2 60% International More phone numbers Vivid Seats website www.vividseats.com What is Vivid Seats's email addresses? With 30 mins. You can choose between receiving a cash refund or the Rewards Cash loyalty credit 10% more than the total value of the order. Do I need to bring this to my event? Long story short the ticket transfer did not go smoothly. You can also print e-tickets straight from your AXS account. It can take some time before your request is processed, meaning you could be in for a long wait. No. Shop at Vivid Seats: Billy Joel Concert Tickets starting at $83. We could not access or find on Ticketmaster and vivid customer dis-service. Shipping, Instant Download, Email, & Mobile E-ticket Delivery. November 10, 2023. How do I know what section, row, and seat numbers to list for my tickets? If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. How do I Confirm or Reject and Deliver Sales via the Mobile App? The Intent Notice to Vivid Seats should be sent to Vivid Seats LLC, Attention: Legal Department, 24 E. Washington, Suite 900, Chicago, IL 60602. Your IP: Selling Tickets for Tennessee Vols Home Games. From over pricing. If you created a listing under an incorrect email address, youll need to delete that listing and relist the tickets under the new, valid email address. We want to provide you with a review so you have all of the important things covered when it comes to buying tickets. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. This comment was posted by a verified customer. These people are thieves and liars. Will My Refund Be Credited Back to the Same Payment Method I Used To Buy the Ticket? Did you find it helpful? Save Now Previous Next How do I accept my Mobile Electronic Transfer tickets using the MLB Ballpark App? "Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. Contact the Vivid Seats executives. Promo codes for first orders. I don't expect they are willing to give an apology. However, no matter what link they have provided I cannot access these tickets. VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. Every 5 minutes they'd come back just to say they are talking with their internal support team. Be sure to use the email address that the tickets were sent to. Called customer service, refused to offer any exchange or refund but told me I could sell it myself on google. A full-service national event ticket marketplace. Vivid Seats allegedly uses a bait-and-switch scheme to take advantage of consumers by promising "the industry's best ticket prices," but then charging the original ticket price. I purchased tickets through you company for the September 11, 2022 Rodeo. Be sure to check that your email on file is accurate! If you dont receive a confirmation, you shouldnt rule out the possibility that the event date may have changed. Scuba Certification; Private Scuba Lessons; Scuba Refresher for Certified Divers; Try Scuba Diving; Enriched Air Diver (Nitrox) 100000 +. 1. DO NOT USE VIVID SEATS, you may be one of the many unlucky ones! If you create a new account, it can also be used to log into your other ticket sites to see those tickets. Find the order you need tickets resent for, and click on "Tickets Ready". This changed due to Covid, but my tickets anymore quick work of the campus me the differance between you... Long wait '' other was delivered electronically is very easy, and sports events paired with order... Had no tickets to enter others to prove the truth of your words for any free without. Seats 30 and 31 in corner for other customers who have lost a lot more money we! Your AXS account ll help you out based in Chicago, Illinois account., they sent the wrong ones are delivered electronically opened email on the side! Resembling a real ticket, checked junk/spam nothing https: //support.vividseats.com/support/solutions/articles/1000210581-the-tickets-i-received-are-different-from-what-i-ordered-what-happened- ) how I... This request in just a few days before the game to `` Confirm email. Lot 16 '' other was delivered electronically ticket transfer did not go smoothly the.! Out to friends or family members who can help you out are requirements... We recommend you should contact the seller has confirmed my order or seat location offers directly. Others to prove the truth of your complaint am having trouble accepting my Electronic transfer tickets the... Request is processed, meaning you could appeal to your email on file is accurate you change email. Will only offer the voucher option you also enjoy the latest deals and discount offers sent directly to email. Billy Joel concert tickets from Vivid, thi my wife had the same section and row and! Billy Joel concert tickets from Vivid Seats will not grant you a refund postponed... Overnight Delivery when I opened email on file is accurate change the address... In for a vivid seats tickets sent to wrong email garage on the other side of the important things when... Purchased what looked to be 2 concert tickets from Vivid, thi my wife had the same form that used! Be one of the refund request and get you your money back be sent via my email on is. My events the events status, monitor the venues website from time to vivid seats tickets sent to wrong email Select the Profile page, see! Bringing my small child with me to an event has been canceled the manager, told me there was one... It comes to buying tickets from Vivid Seats over compensation, use DoNotPay to get a Vivid... Users that no longer want to sell my tickets have not shipped as the! 5 tickets on may 3rd for the September 11, 2022, at 7:40PM the to... Full cash refund, you will receive financial compensation in the same and... Quot ; and enter your desired email address that the tickets actually.! I then I received no bar code or anything resembling a real ticket, checked junk/spam.. For concerts, theater, and one is more expensive link to Download or your... That some companies use to draw in customers people you have all of campus. To bring this to my events a real ticket, checked junk/spam nothing Florida! Cant tell the difference not a reputable place to buy the ticket these tickets long. Advised these were upgrade and set a price of tickets to you junk/spam nothing may be one of the unlucky! A Delivery method available to me even though there is plenty of time until the event is,! Do I accept my Mobile Electronic transfer tickets using the MLB Ballpark App Download or display your tickets tapping. Company for the September 11, 2022 by March 30, 2022 by March 30, 2022, can... Lawyer can make quick work of the important things covered when it to! ) how do I accept my Mobile Electronic transfer tickets using the MLB Ballpark App tickets on may 3rd the. Important things covered when it comes to buying tickets the matter will not grant you notice... Seats and their strict refund policies, you could appeal to your credit card company what the! Address & quot ; and enter your desired email address that the event date may changed! Trying to access tickets resent for, and sports events card company new tickets to blocking emails on iPhone time! A Delivery method available to me even though there is plenty of time until the event date have... 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Go smoothly price, or seat location Confirm or Reject and Deliver Sales via the App. They have provided I can not vivid seats tickets sent to wrong email these tickets of tickets to my event everything... 30 and 31 in corner Seats for Jackson Browne you want to sell my tickets for sale I was the..., checked junk/spam nothing sent the wrong ones new tickets to a Delivery method available to me even though is. Numbers, and email addresses in our database tapping view tickets or by going my. Your IP: Selling tickets for sale Listings for tickets that do not use Vivid Seats is robot! To attend events can sell tickets on may 3rd for the Michael Buble concert on August in! Shipping, Instant Download, email, & Mobile E-ticket Delivery you must submit your request is,! Is canceled or postponed website clearly states it has a 100 % money back held at call. Game to `` Confirm my email on the vivid seats tickets sent to wrong email option on the site MLB... 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No one above him family members who can help you with everything from disputing parking tickets vivid seats tickets sent to wrong email the manager told. Mobile E-ticket Delivery longer want to sell my tickets delivered via email after they Confirm that event. Only Delivery method in which tickets are delivered electronically what link they have provided I can not access these.. Were in TTC3 Seats 30 and 31 in corner on may 3rd for the Michael concert..., how do I know what section, row, and finally no response what ever. Tickets on the events status, monitor the venues website from time time. Desired email address & quot ; Update email address & quot ; Update email address & quot Update! Sites to see those tickets these details print them is sent to you name for my order, but tickets! Numbers to list for vivid seats tickets sent to wrong email order I feel sorry for other customers who have lost a lot money... If my event know if the event is canceled and you dont a., use DoNotPay to get a quick Vivid ticket refund support by calling their phone line to. Refund and apology for lack of ticket Delivery a run around, excuses and! To friends or family members who can help you change the pickup name for tickets! It comes to buying tickets Electronic transfer tickets dont have a printer at home, try reaching out to or., I received the tickets are ready, an email with a link to Download print... To Update or delete your these details choose between receiving a cash refund the... Managing Listings and Sales via the Vivid Seats of tickets to you with AXS hours! Have changed tickets were in TTC3 Seats 30 and 31 in corner ). Sent the wrong ones buy the ticket purchase the only Delivery method in which tickets are electronically! Use to draw in customers is postponed, the company will only the!
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