on 7/8/2018 location and bought a shirt, went home and tried it and noticed that it was a bit tight. I realize that they probably would not be able to be returned because they have been worn but I was wondering if I could at least get store credit because the plastic part on the bottom snapped in half from just normal wear. Hope this was helpful. You can ask for an exchange only if the software turns out to be defective. Ross uses a refund verification system, and all the returns are subject to verification. You grab what you need and give them the one that didnt fit and you are out the door. 12 answers. I didn't think too much of it but, this las visit I thought I needed to complain . I didn't try then on in the store and they were way too big. NO ONE! I'm so hurt and sad by this! I got a gift a shoulder purse but I can't use it because of my shoulder problems and pain. Troyes to get a refund for unworn shoes with a tag with no receipt but purchased recently, the price was $119, manager told me , the cant issue refund even for credit store, of the item priced more then $50. I refuse to get into trouble by not following procedures. I wrapped the gifts for her and removed the Ross tags with the prices on them. Associates are key to our business success and growth, and we are dedicated to creating an inclusive culture and workplace in which they also can thrive, both personally and professionally. Remember that youll still need the purchase receipt. You never know if they might have the perfect item for you for the perfect price. If tags are detached the item will not be accepted. My hubby opened it up today and it smelled OFF.like maybe this bottle was old.well, guess whatRoss would NOT take it back! Happiness rating is 57 out of 100 57. I asked. Also, Ross dress for less return policy restricts any type of refunds, exchanges, or store credits if the item is used, worn, or altered in any way. This is not as an insult to anyone, it's just company policy. Thats yes for less! I have been shopping at Ross since I was 18. When I went Monday, the clerk said they don't accept stuff after the holiday. I'm done. If an employee works in customer service and there is only one other cashier, that customer service employee typically goes back and forth between returns and purchases. This button displays the currently selected search type. Now I could understand if I bought them yesterday and for whatever reason the charge hadn't cleared the bank or if I had paid by check or credit card but it was paid with a debit card 2 weeks and my only option is to put it back on the card or get a store credit. Once again once you open the fragrance or perfume it is considered altered. Ross is an equal opportunity employer. Moreover, Ross only operates the in-store return model, if you are facing any issue with your products you can easily return it in-store. Accompany the products with the original purchase receipt. I would never go to ross and I do not recommend it for many different reasons. My receipt showed a sales tax of $3.23. Now he's out $21.00. The female security was also smirking which was really rude. If you need it for just one event or one day that's fine, but don't expect to be able to return it, that's just plain stupid. If you still have any questions about Ross Return Policy, feel free to ask them below we would love to answer . Look people everyone knows you need a receipt to returns things to most stores and that tags should be on them. I keep all my receipts and take them back within the 30 days allowed. extended leave was unpaid when their a death in the family or sick and injured. Because I only buy name brand items, I've never had a problem with the quality of the clothing. I scroll down to read the comments and I've never seen so many idiots who think they are entitled to everything. I went to the location immediately (7/8/2018) between 5:00 p.m. and 5:15 P.M., with original receipt in hand. Where is Buttermilk in Walmart? Wrong move. There are also instances where a plus sized individual will try on something that is too small for them and destroy the item. 9 reviews of Ross Dress for Less "I wouldn't go out of my way to hit a Ross store but this happens to be around the corner. gifts for Christmas often do not come with a receipt. E-Book Overview. Work where you love to shop and check the link to find your nearest store event and sign up today! I returned a few outfits that didn't fit my daughter and have waited for over 30 days and still haven't received a refund. Clothing I try on at home, as I do not trust the stalls in the store. You can request time off whenever you want. View complete Ross Return Policy. The purse with tax, it was $21.74. When we came home the money was already in the card! No need to present ID or a receipt or sign anything. You will find a customer support desk in the store, they will help you in processing your return. I said ok, but your not going to refund me over 1 day. Ross system is very detailed,it tells you what you have bought,how much you have spent,how you paid etc. Tshirtfest From shop Tshirtfest. I handed the cashier my receipt and after requesting my ID, she issued me a merchandise credit. That way, the tag is still attached and we cannot deny return if it's in original condition. Poor man! of an actual attorney. Any feedback from Ross would be greatly appreciated. So I took the gown and and what happens, it was STUCK TO THE SHOE. Every word is so deep, Leopold. they should over ride. I would I bought a belt in Ross Marylland Ave NV and after I payed, I forgot to bring it and the cashier did not notice it also. Ross Stores imposes a professional dress code for the workers as they must handle different positions over time and communicate with the customers. (This is to prevent theft and fraud.) Within 2 hours I tried to return the set I didn't like the fit with the receipt and they tell me I need ID. As far as shopping in Ross, I have never had an issue with a return. Daily health checkups of all the associates working in the store. When I got home I put them on and walked from my bedroom to kitchen, about 30 feet, and they were very uncomfortable for walking so I planned on returning them. When I returned, I immediately went to return with my receipt. I brought them in asked if i can check for the right sizes are available instead of having to do a refund then purchase transactions. If you need it for just one event or one day that's fine, but don't expect to be able to return it, that's just plain stupid. I decided to go back a couple hours later the repurchase the same curtains if i found them back on the sale floor. Sales clerks are not friendly and management is generally unhelpful. After washing, the paints unraveled all along the seams, truly defective. complete sets of bath towels for a wedding gift. My 14.99 capris did not show in the system. I don't bring worn and damage clothing and I always keep my receipt with me. Obviously it doesn't have price tag but some other tag. I didn't even want a refund. 4 trips, a lot of waiting in line. - aren't your clerks supposed to ask. She then put ALL of the merchandise in ONE big bag!! There was no change in price on any of the other like items in the store but they would only refund half the value. Shipping policies vary, but many of our sellers offer free shipping when you purchase from them. Would not refund. they were priced the the ABSOLUTE full price i originally paid. The manager gave me a store credit for the lowest price item, but the other item I was told would be $20.00 less than the price on the item. As soon as I explained the situation, showed my statement, the Ross bag in which the bag was purchasedthe manager told me that she wouldn't give me a store credit. They are separate companies operated by different people with different policies. I will not be shopping at Ross again. Brother, step-brother, sister, step-sister. If it werent because my daughter needed a gown ASAP, I would have returned EVERYTHING right then and there. If you do not have the tags, it may be hard for us the verify the item on the receipt. If you try to return an item without the tag but with a receipt, then we have to check the description. Mercer Health and Benefits Administration LLC, In CA d/b/a Mercer Health and Benefits Insurance Services LLC. She suggested to call the store I had purchased my purse from, as they can look up transactions of the day. So customers that take advantage or try to beat the system ya stick it to them. What if you actually bought something you liked not knowing what it was untell you took a closer look after wearing it before you threw it in the washer. Will Ross refund my money for this without the tag and it on the receipt? Ross in Joplin, Missouri has a TERRIBLE and ridiculous return policy that is unnecessary and makes no sense. Why would you have a manger in a store that cannot make decisions. I returned a Washable Memory Foam Mattress Pad I bought the day prior to my local Ross store (Seattle, WA 98133). I purchased a dress today that I thought was clearance because it said price reduction/reduced price..something along that line. They have your receipt in the computer system that is activated by your phone number so if you lose your receipt you give them your phone number and they are able to pull it up. You can exchange any item within 30 days or after 30 days of the purchase to get your item exchanged. Ross accepts returns at their store for most of the items purchased from them. Consider what matters most when you create a retirement bucket list, for instance, or learn more about available senior discounts by subscribing to retirement magazines. The item price was 1599 it was not an expensive item but me and my friends do a lot of gift shopping at your store and I do not plan on doing any more if there is a problem with returning something that somebody cannot use. Just that one comment is enough to make me never go back." I bought a blouse with cash. In San Diego store: I returned pair of silver earrings today and manager said since I "tried them on" they had to be thrown away. Its called override etc. Could not return summer items given as gift. Please keep in mind that all company stores (Such as Ross, Marshall's, TJ MAXX, Walmart) all operate and run differently. I have been waiting 10 minutes and she just walked in. I'd prefer to pay more, shop major dept. I will be returning everything else I bought, I just needed to leave before I lost my temper!!! BETTER FOR ME! Can exchange or store credit be provided without a reciept? This link will open in a new window. The shoes were 1/2 size too small and they would not take them back with receipt2 days later or allow me to exchange them. She seriously gave me $2.99 store credit for a gifted item when its regular price was $12.99. Instagram. you are only allowed 2 returns without receipt per year. Looking through all these comments about returning things to Ross - Do y'all not realize that Ross is a discount STORE, not a rental store? One I had the receipt for and the second pair I did not. If you really paid attention to what it says you wouldn't be having to write here. We are not attorneys and are not providing you with legal So, in Ross we just came to a cashier and explain what the problem was. The tag was off, but I having it with me After so much arguments.. End up with the merchandise. If you are having trouble accessing information on this website, please call 800-335-1115 for assistance. I haven't tried to return things I buy because I love my clothes, but what if I made a mistake like that and they said that then whatoh yeah I WASTED MY MONEY AND I COULDNT EVEN RETURN THE STUPID ITEM. The earring fell off the stud when she picked it up. I have the transaction in my bank account and just want my money back! If it was a pre-purchase switch, it wouldn't matter if the mistake was on the stores end or the customers because that SKU# would be the one on the receipt. Needed a gown ASAP, I would have returned everything right then and there in. Shoulder problems and pain think they are separate companies operated by different people with different policies Mattress Pad bought! Just company policy me to exchange them store credit be provided without a?... 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