“TPG, Optus, Dodo and Telstra have all let down these customers and effectively left them high and dry during the NBN migration.” Additional rules require that, if after 20 working days the NBN connection is still not working, the telco must develop a remedial plan to address the issue. About the Author. TPG’s NBN 50 and NBN 100 plans are both great for casual and high-definition Netflix streaming, with NBN 100 recommended for 4K streaming. View ourFor open source, Linux is still the standardBreaking down the breaches by infringement, ACMA chair Nerida O’Loughlin said the four telcos made 1,586 breaches for not providing replacement services.To address the breaches, each of the four telcos were required to provide court-enforceable undertakings, outlining the measures they plan to integrate into their business operations to avoid further breaches.“Many Australians rely on phone and internet services for their work and home lives, and significant disruptions can have a heavy impact on their livelihoods and wellbeing,” O’Loughlin said.Silver Peak launches partner program for computing at the edgeThese measures varied between the four telcos, but included various workplace training initiatives and new management systems to keep track of further issues. If the service still isn’t working after 40 days, telcos should conduct a technical audit to help finally complete the migration.All rights reserved. To deliver the perfect customer experience, our team monitor network faults around the clock, with proactive notifications sent to our customers to keep …
I have requested for one of our Senior Provisioning Team members to investigate and requested for someone to call you back ASAP with an update.Initially, I thought this internet issue would be solved soon, so I was using prepaid sims to keep our daily life with the internet.Copyright © 2020 TPG Internet Pty Ltd ABN 15 068 383 737 - All Rights Reserved |Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.And then we had another NBN installation appointment on 24 July for roof checking, no one showed up and no one contacted while I was at home waiting on them.Can't do it for another four months, and don't know what will happen next. All four telcos hit with enforceable undertakings by ACMA, … Could you please send me a PM (private message) with your CID (customer identification number) or UN (Username) or your mobile phone number.Hi Bryan, I have PM'ed my CID to you. This material may not be published, broadcast, rewritten or redistributed in any form without prior authorisation.Telcos, NBN work together to keep Australia surfingThe Australian Communications and Media Authority (ACMA) has called out Telstra, Optus, TPG and Dodo for breaching its NBN migration rules.Those failing to comply the undertakings risk facing ACMA in the federal court.All four telcos have provided court-enforceable undertakings to improve compliance with the service continuity rules, and would be required to report back to ACMA each quarter for 12 months.“TPG, Optus, Dodo and Telstra have all let down these customers and effectively left them high and dry during the NBN migration.”Two-thirds of misled NBN customers haven't claimed refundACMA awards 5G spectrum to Telstra, Optus, TPG and UK's Dense AirACMA chair Nerida O’Loughlin said, “Many Australians rely on phone and internet services for their work and home lives, and significant disruptions can have a heavy impact on their livelihoods and wellbeing.”The ACMA said its investigations found 1,586 of the telcos’ customers were left without a temporary telco service while trying to migrate to the NBN.Huawei claims 5G ban to cost 1500 channel jobs Been told to have updates from NBN in another 2 days.Called TPG 2 days later for an update, got the same answer, I required more details and timeline from NBN, been told I need to wait 5 more days for further update from NBN.Moved in a unit at the beginning of July, had first NBN appointment on 6th July but with no success, the technician said there is no NBN cable and socket been installed in the unit, they need premission from strata for roof hole drilling to get NBN cabel in, but they can't point out the location for roof hole drilling, which was required by strata management.Nothing I can do but only wait for four months.Our apologies for this inconvenience, I can ask one of our customer service representative to contact you regarding your concerns. Called TPG 5 days later for update, still the same answer from NBN with the external port safety issue, the timeline to fix it is 14 December, luck still in this year.
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I asked if I can have ADSL+2 for these four months while waiting for NBN to fix the issue, the answer is NO as NBN is ready for the building.Called TPG at night time, I was told there was a extenial port safety issue outside the building, NBN would send a report in 2 days.Called TPG 5 days later for update, still the same answer from NBN with the external port safety issue, the timeline to fix it is 14 December, luck still in this year. Will TPG install the cable between the NBN box to my wall socket and terminate it?If your property doesn't have an external connection point on the outside of the house, then NBN is required to install to the first socket.Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.Copyright © 2020 TPG Internet Pty Ltd ABN 15 068 383 737 - All Rights Reserved |If your PM (private message ) me with your CID I can research more. Photos by Ashley Mar.How to successfully leverage working from home post coronavirusTelstra has taken the number one spot out of four major Australian telecommunications companies for NBN service continuity rule breaches.Accenture pumps US$3B into rapid cloud migration pushNextgen Distribution held its second Leadership Forum in conjunction with its latest annual Summer Party event on 13 February in Sydney.
TPG and Vodafone both offer pretty well-rounded NBN 100 plans, although it looks like Vodafone beats out TPG as far as month-to-month value goes. Please PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, and I will request someone to contact you back ASAP.Thanks for your PM.
The Australian Communications and Media Authority (ACMA) has called out Telstra, Optus, TPG and Dodo for breaching its NBN migration rules.