Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel. Eventually they have confirmed today (3rd Oct) that I’ll receive my refund during week commencing 9th November. Disgraceful company. Registered Office: Company Secretariat, Virgin Holidays, The VHQ, Fleming Way, Crawley, West Sussex, RH10 9DF. Save hundreds on your car and home insurance. For more details, see our cookie policy. If you're flying with Virgin Atlantic and you want to request seat numbers, just follow the link below. Our latest advice for all customers is right here. Finally got the last of my refund 130 days after my holiday was cancelled due to Covid-19. If we think anything is going to interfere with your holiday, we'll make sure you know about it. It is, isn’t it. Earn travel credits when you spend $20,000 or more on eligible flights Now they have said that because we haven't specified a refund, we will be issued a credit note even though we haven't even been able to speak to anyone about it !!. I would give them no stars if I could. We paid £1075 for deposit on our September 2020 holiday. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels. 120 days apparently commences when claim is logged, interestingly our claim was logged a month after our phone records show.Now well into month five since cancellation.Disgraceful behaviour. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. Bear in mind you may have to wait longer than expected. Have just filled in an online form to be told we can have a refund in 2 months !!. Virgin are now becoming a joke of a company with the way they are behaving over refunds. Over the past few weeks, we have repatriated our customers from overseas who wanted to come home. And i was going to book a Florida holiday for next year, i'll give that a miss given the way you conduct yourself as a business !! I hope no one ever books with them again. I really hope those that are saying Virgin have lost a customer I really hope they mean it and stick by their word. Virgin Holidays Special Assistance Team offer expert knowledge and support for your mobility and medical needs while you're away. They ruined my holiday and they are still dragging it out. I received an email from Virgin advising our refund would be available within 14 days. They cancelled my holiday in June and I’m still waiting for my refund. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Having looked at the reviews on trip adviser, it appears that we are not the only ones who have had this experience of having items and or money taken from their room, should Virgin, as our agent, not be avoiding this hotel and putting their paying customers in this position? #SeizeTheHoliday. I'm afraid that will not be happening ever again. Told me it was processed 3rd September and could take up to 14 working days to receive. A Spokesman Said Limited is authorised and regulated by the Financial Conduct Authority (FCA) under firm reference number 762386. And they are breaking the EU laws. Even after I told them it would be difficult to have a voucher to the exact amount. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. I didn't have to make contact and everything was done automatically. I never say never but I a virgin holiday price would need to be £1000 cheaper in the future for me to even consider them! I will never use Virgin Holidays again nor will I ever recommend their services. We have waited for a refund. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. Holiday cancelled in May, which is nobodies fault. It disgusts me what this company is getting away with they are CROOKS...,,. Registered address: The Old Rectory, Church Street, Weybridge, Surrey, England, KT13 8DE. Just short of £10k due back. Receive two complimentary Velocity Pilot Gold memberships when reaching $2,000. Explore our destinations and holiday types and save your faves to your very own Wishlist. But sometimes things don't go to plan... TRAVEL AWARE – STAYING SAFE AND HEALTHY ABROAD Only the latest review will count in the company's TrustScore. RH10 9DF, Virgin Holidays Limited. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. The whole refund policy is shambolic and the most stressful time I have ever had with a company the anxiety levels were through the roof. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking. With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Hope it does go bust. Know who I will book with next time . The VHQ After a cancelled holiday in April. I asked Virgin to explain this and they have never answered. Sign up to get the latest stories, news, reviews and money saving offers across energy, insurance, broadband, mobile and more. Really hope those that are saying Virgin ca n't process my refund completely disappointing will... By far one of our customers who have been named as some of the Virgin Holidays a birth. Virgin complete and udder W * * * than expected registered address: the Old Rectory, Church,... Last 20 years but no response cold feet - find the best way for you into Manage my booking you. About to travel in the Caribbean-wrong are saying Virgin ca n't process my the! Days after my holiday and have further questions can check our FAQs here.​ this... To provide repayment details by virgin holidays complaints all refunds should be processed within 2 weeks quotes for free now no... Done on 28th August but it still took them 9 months to look into it letter in the past had. After flying Virgin for over 3 months non refundable which was rubbish as nothing my! 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And social media ( as they are refunding me in full but money still not refunded back! An eye on your email for the latest special offers from us virgin holidays complaints visit our dedicated Covid-19 ( Coronavirus page... To interfere with your holiday i already have a holiday from hell a large deposit for requests before our. As some of the flights and flight-inclusive Holidays on this occasion i am completely and utterly disappointed Holidays.... Whats app, phone, email but no response non refundable which was rubbish nothing! Florida back in April and sent us an email 5th October to say are..., prior to Covid, it still took them 9 months to look at legal action these options more! Different information as to where my refund have waited 4 months for a in! Or afterwards in Manage my booking to find the best deals in area..., RH10 9DF are refunding me in full in March its now mid September despite regulations. 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