The register can be accessed through https://www.fca.org.uk, I need to speak to someone about my order, I need to reschedule my home visit or installation date. You may wish to view our product guides first. Do I need to be at home for the installation? Anglian is one of a few manufacturers who recycle uPVC and your old windows where possible. Out of office hours you can select option 2 to report the problem. Please note it is your responsibility to advise us if your property is in a conservation area. Our surveyor will double-check the initial measurements taken to make sure your product fits perfectly. Visit: Anglian Water. Financial Services Register no. You will need to contact FENSA directly on 02076453700 or visit their website where you can search for your address and request a duplicate. Your first home appointment is an opportunity for us to measure up and discuss the styles and options available. When approved, your products are manufactured and you’ll receive an installation date from your local team. You can also use their call friendly rates provided. If you haven’t received them after 10 working days, please contact us on 0800 988 6123 or [email protected] and include your full address details or contact number. Do everything we can to resolve things as quickly as possible. FENSA are an independent organisation that compile and distribute their own certificates. Liberator Road Our guarantees are covered by insurance, which means your guarantees remain valid if we cease trading. Engineers will typically call up to an hour before arrival. Anglian is a BBA-approved manufacturer. Yes. Anonymously report information on crimes to 0800 555 111, If you prefer to register by telephone, or if you need help during the registration process, please call Floodline on  0345 988 1188. Registered in England No. We've listed the emergency sewer flooding contact numbers for Anglian Water and Thames Water, so you can get the right help as quickly as possible. Once your order is processed, a surveyor will carry out an inspection. The sealed unit is covered in the event of a ‘blow out’, this is where condensation appears between the panes of glass. Email. Yes. Very Satisfied Satisfied Neither Satisfied nor dissatisfied Dissatisfied Very dissatisfied . Our service department will contact you each year to arrange your boiler service, if you have a boiler service included in your policy/plan. Webchat is answered within five minutes during the customer services office hours (9am-5:30pm Monday to Friday), and within two days outside these hours. Anglian products are all made in Britain. Credit is available to UK Residents aged 18/21 and over (dependent on lender) and is subject to affordability, status and lending criteria with a minimum deposit of £199 or £999 for living spaces. Can you email me a copy of my guarantee certificate? How long will it take to receive a response from Anglian? @media only screen and (min-width: 960px){ Wherever you live in Great Britain, you’ll find an Anglian team close by. Read more about our finance options here. A member of your local Anglian team will visit your property and take the appropriate measurements. Please contact customer services on 0800 988 9398 or email [email protected] and a member of our team will be able to arrange this for you. Out of hours: 0333 207 9850 What happens next after I accept my quotation? ... Request a water meter 01223 706050 24 hour leak line 0800 316 7676 Emergencies (24 hrs) 01223 706050. Download our complaints policy (direct download). If so, a small sample will be taken and sent for analysis by a UKAS-accredited laboratory to determine its fibre type. We use cookies to aid in improving and maintaining our website. Once you’ve got in touch via email, live web chat, phone or post, we will: Please allow at least an hour, but this will depend on your requirements. How do I transfer the remaining warranty into my name? Do Anglian door locks meet the requirements of home contents insurance providers? #nav-bar{min-height: 10.1em;} The role of the Borough Council in Emergencies, a threat to life - by another person or by an injury, or when there is a need for immediate police action, who you are, your address and telephone number, where the incident is taking pace, be as specific as possible. Tell you who will be responsible for investigating, along with their contact details, Endeavour to return phone calls and emails within one working day, Do what we can to visit your home within 14 days if a visit is needed. How do I cancel my home visit appointment? **HomeServe calls may be recorded for quality control and training purposes. Your guarantee will take 2-4 weeks to reach you after your installation is complete. You can request a service visit online by following the link below to fill in the form. Yes, we’ll remove your existing conservatory and recycle the windows and doors where possible. Find your local showroom. This includes key operated locks on accessible widows and an approved locking mechanism on doors. If your guarantee has expired and you would like to extend it, please call us on 0800 988 9398 or email [email protected]. Yes. Full details of your cancellation policy can be found on the back of your contract under “notice of the right to cancel”. 2366656. While we cannot comment on every insurance provider’s acceptance criteria, we are satisfied that the security measures our windows and doors provide exceed the minimum requirements. Anglian Water sees record 300% increase in Priority Services Register sign ups over last 12 months Read more 29 September 2020 CMA provisional findings in relation to Ofwat’s PR19 final determination Water emergency in England – contact your water wholesaler, Anglian Water Business (National) Ltd. From just £1 per month in the first year, you can relax knowing that if there’s a problem we’ll be on hand to keep life moving, so you can get on with your day. When reference is made to ‘we’, ‘our’, ‘us’, and ‘we’re’ this refers to HomeServe Membership Limited.

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