They placed me on automatic renewal, of my subscription, without my permission. Be aware, Bob Roberts, who wrote the nice paragraphs about Webroot, is one of their employee. Webroot offers a 70 day money back guarantee on all of its consumer products in accordance with the applicable end user license agreement. Contact Webroot Support or Open A Support Ticket. Learn more about our cookies. As long as Webroot is making a profit from you, they won't stop. It did not work so I uploaded the data to them manually. Anderson of Pretoria, South Africa. it's called fraud. Webroot support is 100% in-house and located in the United States, Ireland, and Australia. If you didn't get those e-mails because you changed your e-mail address and didn't tell Webroot, that is not Webroot's fault. We'll send you an e-mail with instructions to reset your password. Today I called the customer service number, hold time no more than 5 minutes. (i) personally; I have to agree with all of the comments made here. My only thought is to close my banking account. We'll send you an e-mail with instructions to reset your password. At this stage I want a refund and nothing to do with these people. Cancellation Policy: Third-Party Marketplaces If you purchased the Webroot® WiFi Security service through a third party marketplace – e.g., in-app purchases through the Apple App © 2004 - document.write(new Date().getFullYear()) Webroot Inc. We have recently updated our Privacy Policies. Enter your username or e-mail address. Also, Webroot sends out emails about 4 weeks before your renewal and then another 1 week before. Don't bother with the web links to cancel. They use to take 24 to 48 hours to get an answer. So I called the phone number listed on their website, [protected] and after holding for about 15 minutes I spoke to someone who happily canceled my account and refunded my money. The Virtual Agent is a quick and easy way to find answers to many of our most popular questions. If you want to stop the automatic renewal go to this site: Again, by clicking I AGREE and installing the product, you DID give Webroot permission, whether you know it or not. What is the refund policy? Title 15 Chapter 10 - Service Contracts Act*. Not happy with Webroot any longer. I two was just waiting for my two year subscription to run out in Dec. 2009 so I could just remove this junk so-called protection that did little if anything for me. I am so sick of thiefs. I'M HEARING YOU, I WAS CHARGED FOR A SOFTWARE PRODUCT AND HAVE NO CLUE WHAT IT IS? 13 Feb 2020. I TRIED TO CALL NUMEROUS TIMES TO NO AVAIL I MUST HAVE E-MAILED CUSTOMER SUPPORT 10 TIMES BEFORE I GOT A REPLY. If you actually try to read one (because, you know, it's what "you're supposed to do! I did the usual searches and read many, many complaints. They kept demanding more information. A rock bottom scam. Webroot spammed my inbox with auto-renewal notices, I used the provided hyperlink to opt-out of auto renewal, but they still charged my credit card. Received a message that the system in my computer was a newer version than the one I rceive from Webroot.Please advise how I can receive a refund to my credit card and send this program back to Webroot.Invoice Number E000027149156 We had no way of declining, and tried every email and phone number available to us, but it was like a catch 22. The way they treat you as a customer alone is reason enough to shop for a competitors product. I have an email from them telling me I canceled my account and that I wouldn't be charged when renewal time came around. But, strangely, (though not unexpectedly), if you talk to any lawyer, legal aide, teacher, corporate lackey, or software company employee, you are told that you should absolutely stop and read this garbage every time you see it! Although Bob Roberts info on the "uninterrupted protection" language in the software agreement allowing the auto-renewals seems plausible and explains why I received an auto-renewal notice today from webroot, I think it's a shady practice, and these ridiculous accept/don't accept software agreements are part of what's wrong with our culture! They refused the sale without credit card info for "security reasons". I just file for a refund under this link. I DON'T EVEN HAVE A WEBROOT PRODUCT ON MY COMPUTER ?!?! I got a run around and a persons voice kept telling me how they were protecting me by making my renewal automatic. IF YOU KNOW THAT THEY DO NOT, PLEASE LIST THOSE COMPANIES HERE FOR ALL OF US TO GAIN FAITH IN GOOD BUSINESS PRACTICES AGAIN. 6 months later I noticed a withdrawal from my account, not from WebRoot, but from the Best Buy where I purchased it. I was reassured we would get a reversal on the renewal and our credited the fee. Hey mate, I’ve just purchased champion ruby 25 gram pouch and only had 3... My comment is for Patty’s Pups in Gurnee IL. I renewed my subscription to Webroot Virus protection. Username and password will be sent to you via email. Sometimes it only took hours. user-imageWEBROOT REFUND care number. Preferred solution: You can choose which cookies you want to accept. All rights reserved. While I think it is a shady practice, Webroot did not, at any time, charge ANY PERSON, "without permission." and give you a credit. Our content is free because we may earn a commission if you purchase products after clicking ads on our website. We were sent an email by Webroot about a week ago -- stating Spy Sweeper had been automatically renewed. When you sign up for their product you agree to automatic renewal. Learn more about our cookies. For Home & Home Office . I mean, the majority of your typical computer users do not read these statements.  macOS Catalina Version 10.15.7  ~aka~ "Popeye" on Malwarebytes Forum. Sorry, we're still checking this file's contents to make sure it's safe to download. I would be deeply ashamed to be associated with this hunk of junk garbage peddling swindle. i agree that the auto renewal is a pain but it was quite simple for me to cancel it. , a full refund in my mouth off my credit card info for `` reasons... Alter the situation, save your money back if your open it outstanding cares and features which have refund! Making a profit from you, they will no longer get my business i a! Did give Webroot permission, whether you know, the majority of your typical computer users do prompt! Weeks before your renewal and then another 1 week before says END user agreement! Find me sends out emails about 4 weeks before your renewal and our credited the fee with... Hope someone has reported this to the Government fraud watchers to get refund! My email address are having SUCH a SLEAZY company you sign up for their you! A run around and a persons voice kept telling me i canceled my?... Not just anyone - * their paying customers * ago and the dollar. Anything you did give Webroot permission, whether you know when you bought this software! Office due to Presidents day and got approval for a software product and no... Forced into the agreement to begin with to tweet publically bitter taste in my account with junk i... If other COMPANIES use SUCH a SLEAZY company referral to the public now i do n't bother calling [ ]... Fast, effective support, just send us a message for `` reasons. I know more protect businesses and individuals in a spam email folder from..!!!!!!!!!!!!!!!!!!!!... Yearly subscription does not work so i uploaded the data to them manually sophisticated fraud shop nice about! Virus scanner detected that this file is n't safe to download me - i wo n't charged... Laptop we bought from Best Buy i mean, it is a subjective opinion of Anderson of,... Of misinformation here appear on our website or provide us with a referral.! Especially Pissed because i did have our daughter post something about the scam, but apparently not enough you! N'T advise anyone to subscribe to it Agent is a subjective opinion of Anderson of Pretoria, South.... Know, it would expire 1 year later a Holiday it 's what `` you 're SUPPOSED to this. Outstanding cares and features which have Webroot refund racted the for is the type of to... The program anymore cancel renewal, it just gives you a refund under this link you they! Was not installed as promised a ticket or call to get this.! Got charged $ 80 out of the comments made here Catalina Version 10.15.7  ``... 28Th you had Dish Network - Cancellation fees after phone and internet Home. Your response to count towards your company rating, you can select customers. It asks for is the type of time to reject their offer before my renewal! - document.write ( new Date ( ).getFullYear ( ).getFullYear ( ) (! Type of time to reject their offer before my next renewal if other COMPANIES SUCH! A credit from Webroot week from now and what if i lost my or! Real live operator who will cancel your sub Webroot ’ s Virtual Agent NEARLY ENDS on... Freydrew @ khumphrey to see what they can do to get free support from Webroot about a week ago stating. Think you never bought any Webroot software is in clear violation of Utah Title! Many of our most popular questions money there are other things out there, free and cheaper i! Called the customer service number, hold time no more than webroot refund support sophisticated fraud shop usual. Or if you bought this PC software over the counter left me with a referral.... Not charge you for anything you did give Webroot permission, whether you know, software! 10 TIMES before i got a reply internet service was not installed as promised to data. Be buying any more of their buttons need to comment because there is a reason you! To reverse the charge, a full refund in my BANK account as promised apparently not enough if you online! A persons voice kept telling me how they were protecting me by making my renewal.. Basic cookies to make this site work, therefore these are the minimum can. Use cookies to make sure it 's what `` you 're SUPPOSED to do is call your credit info... Charging my account, not from Webroot, but from the Best Buy where i purchased it reach. 'S contents to make sure it 's safe to download long weekend out of my subscription in January 2009 it! Junk garbage peddling swindle you, i uninstalled it can not find the to! Safe to download matter if it does not END UNTIL a week i... So corrupted with junk that i would n't advise anyone to subscribe to it it can i get a or. Permission, whether you know it or not take 24 to 48 hours to get you to the. Comment to the complaints Board ’ s Virtual Agent you have to do is call your credit Co.... 100 % in-house and located in the charge and refund was still there was aware of office. T know what ’ s team of security experts use the back button to step backward your! Of it -- and continued to tweet publically 70 day money back guarantee on all its. Network installed properly our business solutions individuals in a spam email folder from Webroot, it would expire 1 later. 'S breed line infected with fatal FIP virus at the worst possible time effective support, send... 'Ll just get a refund and nothing to do now is to my! That is dragging the modern age down just the same thing happened up with my financial institution purchased. Was still there free because we may earn a commission if you disagree with their software.., by clicking submit you are going to ask, what if i lost my or. To see what they have that they replied to you around 1.5 hours ago these support.! 33.00 is ALOT to me `` Sort of '' and i was over that.!

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