More travel options than anyone else Compares over 2,000,000 accommodation options, over 900 rental car companies and over 600 airlines. Never purchase through this website Trip Completed: No Booking Type: Flights Transparency Customer Service Ease of Booking Like Share More for example a customer booking a flight and spending between 100 to 199 would get an average discount of 40. eDreams - Refund processing No further comunication. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Trying to contact Edreams with my queries, and I only get answers from Costumer Service. Contacting eDreams - by phone or otherwise. While 929-270-4024 is eDreams's best toll-free number, there are 2 total ways to get in touch with them. Change of flight date to be paid 1st by myself. To do so, you'll need to provide your booking reference number. I have enclosed my e mail Please can you help . ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110902933', '');}, 'log_autolink_impression');airline before heading out to the airport in case there's a problem with your reservation. It is possible the payment did not go thru and you dont have a ticket. The booking wasn't accepted at first and I was informed via e-mail that I have to contact e-dreams via hotline. Status: Resolved. Book the cheapest flights and the best hotel delas on eDreams! Automatic check-in, real-time flight status updates and all the info you need for your trip - only in the app. Close . In case you need to get in touch via phone, the call centre is available 24 hours a day, 7 days a week. Dear Customer, Your eDreams booking reference: Regarding the flight you have booked with us with reference xxx, flight was confirmed but the payment from our system automatically cancelled the transaction payment and we need to charge the same amount again 1014.70 EUR. eDreams - Flight ticket that was invalid. Expat for life. Kris will answer all your questions, point you to your desired product and guide you through the entire booking process. Not so much! If (and I doubt this will happen) they are unable to get your tickets at the agreed price- thank your lucky stars and do not give them permission to proceed at purchasing tickets on your behalf for any other price. With Compass by eDreams, we show you inspiring destinations you can . We flew out with our bags, no problem, we return to Faro on August 5th to be told we have not checked in luggage allowance. how can I fly out with 4 bags but not fly back with them. There eas jo refund to my crefit card. I bought fligh tickets for 5 person. Click to reveal The original post was in January and the poster has not participated in the website since then, so the chances of him seeing your question are remote. Remember that this hotline is an exclusive added benefit just for Prime members like you, and not a general customer care contact line. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Car rental. And dont forget to check our Stored Travellers area to be able to book faster next time! First they claimed the card was not accepted. Our flight was changed by the airline and we were told to contact edreams to get a refund. Re: Booking Reference or E-Ticket Number on edreams booking? Save your money and time people . Still, Edreams insists the refund was made. After 5 minutes of button-pressing to go through the options with their machine, I finally reached a human representative. I find the company to be a rip-off. 929-270-4024. 3. Flight + Hotel. Thank you for contacting eDreams. Once you have made your booking, it is stored electronically in the airline reservation system. I was shocked when I got text on May 25,2022 at 13:05 that I got cut $59.99 from EDREAMS PRIME ANNUAL. If you are an eDreams Prime member, remember that you have exclusive access to a dedicated customer service line 24/7. I could contact Edreams in Miami telephonically and this time the communication was fine and I could get my tickets. Close . If you could get the cheaper priced luggage direct from Ryan Air how would eDreams make a profit? Seriously, what the heck is this? ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110824708', '');}, 'log_autolink_impression');fly to London. Called to get a refund and the "manager" gave me a fake email address and said I will have no refund and to re-book for full price. We did and each time we talked to an agent they assured us that the refund was being processed. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110904538', '');}, 'log_autolink_impression');flight? This incident happened between June 13th, 2018 to June 20th, 2018. They offered to refund the last leg, and I refused because the price for that flight (AirAsia) had already gone up! Once again, thank you for contacting eDream They just need to verify something. Also, we would ike to inform you that fare may increase as we are unable to guarantee a fare until reservation get confirmed. I cancelled a flight in February. We want to make your booking process as smooth as possible and for this purpose, we implemented a fast and responsive customer self-service system. Still waiting for the reservation confirmation. I hope to heck nothing changes with your (ta && ta.queueForLoad ? 375 talking about this. The next best way to talk to their customer support team , according to other eDreams customers, is by calling their 844-539-6719 phone number for their Customer Service department. The woman of the hotline helped me in doing so. SainathT on 02 February 2023 about eDreams in category Travel. Booking status. I made the bank transfer on next day, Tuesday in the above amount and at that day exchange rate. I strongly suggest not to book through edreams. 2023-02-17. . There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Click to reveal 7 Jun 2022, 15:39. We were never informed of the flight cancellation cancellation. Performance & security by Cloudflare. If you have an account, you just need to login and access the My trips area. They changed the dates completely and fooled me into thinking it was a booking for the date I wanted to actually fly on. If you dont have an account yet, dont worry! IM IN FUCKING CHINA AND IT WILL BE MIDNIGHT HERE. I payed to eDreams for the flights with INDIGO 378.39 - that is 29, 859 INR, but when I contact INDIGO to cancel my booking, I saw that THE REAL PRICE OF THE FLIGHT IS ONLY 22, 714 INR - eDreams simply OVER-CHARGED 41% HIGHER THAN THE RAEL TICKET PRICE !, and respectively will be the refund for the cancellation. Rfrence number is. VAT Number ESB-61965778. Once you are inside, enter your email & your 10-digit booking reference number, which can be found inside the confirmation email for your trip. We booked flights from London to Brisbane in January 2022 with eDreams. If you have a good travel story or travel tips to share, just drop us a comment (or two ;), How to Contact the eDreams Customer Service, Stay flexible with eDreams free cancellation, Book Flights for Less with the eDreams iPhone App, Get eDreams Airline Reviews and Ratings in 4 Simple Steps, eDreams' Flights Cancellation Policy - eDreams Travel Blog. I know it's not much money but I want money back I can use for important things. The price offered was 2 104.69 GBP We blog about travel, exciting destinations to visit, typical food to taste and modern nomads to meet. Travel Agency Licence GC88MD. We booked flights from London to Brisbane in January 2022 with eDreams. lots of people have had issues when making booking requests with ticket sellers like eDreams that do not have live availability or prices. Assuming payment has been taken, you could try your credit card to dispute the charge as goods not delivered. eDreams is one of the leading European online travel agencies with the best selection of flights, hotels and vacation packages. Make the process of booking and boarding your flight . I made a booking through edreams on Monday 28th November 2016 to fly from Windhoek to Miami with KLM. I'm prepared to purchase new tickets but what if this booking has gone through? #Travel one city at a time. Prime. Even if you do, then without being able to check in online, you will incur airport check in fees, both ways. First the call was answered after a very long wait and than an Indian call centre agent answered . And of course, the other agent had no idea why the system asked me to call back. Special assistance and requests. I booked through Edreams 2 x flights.One of which the flight had to change course and time which had to make us cancel the flight and choose another carrier. I am looking right now for edreams contact tel number as I want to . Revenue Margin increased by 59%, to 419.5 million, due to the 35% increase in Bookings and 18% increase in Revenue Margin per Booking, from 29.5 per Booking in the first nine months of the fiscal year 2022 to 34.7 per Booking in the same period of the fiscal year 2023, mainly driven by an increase in diversification and classic . And if you. Registered with the Registro Mercantil de Madrid, Tomo 36897, Folio 121, Hoja M-660117 . Call eDreams Before contacting them, items GetHuman5513020 may need: Name on the account, Billing address, and Email address on the account The issue in GetHuman5513020's own words Booking Reference Number: AT********* *Confirmation no. I was informed by the Costumer Service after one week, that my booking reservation was still pending and that it will take from 7 to 10 more working days (1 to 2 more weeks) for them to confirm my reservation with the airline. Hi,**I have not received my booking reference number due to the wrong email address. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. What status is it showing? I didnt have any confirmation number for my flight from Bali to Kunming. 2 mins. Ref 2846980356. and I plan to take this matter further.. Flights QRTK3 had to be cancelled with calls to you and Ryan air at more expence,( who in my extremes of upset were quite complacent regarding same)and new flights purchased, Please communicate with me on my personal email. Dug for an hour for a customer service number. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Jos List: 20+ Best Free Mobile Travel Apps (Last Update: April 27, 2017), Beijing Travel Tips: What You Really Need to Know, Music Lovers Packing List: 10 Travel Essentials for Music-Loving Travelers. Your password has been sent to the specified email address. https://www.ryanair.com/tr/en/refundfaqs/screenscraperbookings. As Amomondo said, I think you should be prepared to purchase new tickets via Ryanair directly if you still have nothing after double checking your junk/spam folders. - If you have clicked on a link to get here, there is probably an error in the link My bank card company even wrote Edreams a letter statingbthere was jo refund made in 2017 for the amount stated. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I will tell my friends to avoid using the company. So I waited, and this was what I got from the change department: NO, I CANNOT! Now I am really losing it. Also I'm tried to send email through EDREAM customer service and they didn't give me solution for this. eDreams claimed that they finalise all flight confirmation within 24 hours, and hey, I understand booking flights like this takes time, so I waited patiently. Special assistance and requests. I made the bank transfer on next day, Tuesday 29th November 2016, in the above amount and at that day exchange rate. Since its not a usual roundtrip booking, I used multi-city search on Skyscanner to look for ideal flights. eDreams - taking the amount of £72.54, just for trying to book a ticket, nothing was booked but i was charged on the a couple days later?? (unknown in the virtual network). You can find the Manage My Booking menu by clicking the Manage booking button towards the top of the page. Only I'm in the same situation. We never share anything without your permission, Follow the instructions in the email to reset your password. This complaint was posted by a verified customer. What now?! Never had such experience before!!! If you have the booking reference and email adythey used, you can add luggage. Also it corrected .eDreams reference number 216206464.Easyjet EQZCWQ.Her Correct title is Mrs Olwyn Mary Williams . Hi did you find a solution to adding baggage after the booking with edreams? Therefore, I sent a direct email to the customer service email address they provided, and again, I heard nothing from them, except these auto-reply emails. It covers flights, hotels, holiday packages, and car hire and it presents the best travel deals going. If you made your booking at jetstar.com, or through the Jetstar app, you'll find your booking reference at the top of the itinerary we emailed you after you made your booking, and near the top of the booking information emails that we've sent you. I started to worry, so I used the eDreams booking reference number to log-in on their site to see my status. I didn't register as a prime annual and they just cut me like that. This website is using a security service to protect itself from online attacks. If you have any questions, please visit the, Do you love travelling, getting to know new cultures and meeting new people from all over the world? You can do it via our home page by clicking the menu button at the top of the page and then entering your email and password. If you really must fly on Saturday, you need to be prepared to have to buy a new ticket from Ryanair (at latest prices) if they have availability. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. the confirmation was sent via email for purchase with reference number [protected], could not check in electronical then went to the airport 2hours before departure, then I showed the person on the desk my confirmation email . At the end of 2019, it was 450,000 subscribers ( source) The Prime subscription renewal figures are pretty bad. I even got a screenshot from a transaction mailed to me. Trying to contact Edreams with my queries, and I only get answers from Costumer Service. Complaint pending. Any ideas how to solve this? The company left an official comment to this complaint. Wait. Edreams put up Ryan Air flights as an option to fly when I searched for Anna a nd Ruth. Airline, Airport, and Travel Abbreviations. Weve also included a section about Travel Alerts to make sure youre updated with all the global travel alerts. In the mean time I check every day the prices from different agencies and they have changed very little. How do I get a refund for this amount please? The eDreams app gives you access to information in real-time directly on your smartphone. In my case I thought I had been scammed and had already lost the money I had paid for my tickets. Also, you can find the details of the hotline on any email you received when you booked your trip as a Prime member. I booked with edream a round trip. Best Price Guarantee. We have a wide range of online self-service options to help you find the best possible answers to any questions you may have. Flights. Log in from any device. Replying to . Price Frustration With United, Denver to Philly 7:51 pm. Date of experience: August 10, 2016. . Or Am I victim of a scam? Be the first to access exclusive Prime deals and sales events. Booking status. A small mistake cost you a fortune and when you try to solve the issue afterwards, almost impossible to contact the customer service of edreams and they use every . I already tried requesting the resend through their automated customer support, but still nothing received. eDreams charging full ticket price for an infant, although Middle east airline doesn't charge for an infant under 24 months old. Buy now or later? The eDreams app gives you access to information in real-time directly on your smartphone. If the eDreams price was lower and significantly lower than Ryanairs proce on saturday, then there is a really good chance they wont have been able to fulfil your request to book a ticket at that proce. This is the version of our website addressed to speakers of English in United Kingdom. I wont do it even in the next life, so folks, just watch out for this booking site when you book your own flights on any travel search engine, will you? They managed to sell us tickets from an airline company that went bust (German NIKI). I will never ever use eDreams again. They said they will cancel one part of the return leg b/c the other part was with the airline. We use cookies to improve your experience on our site and to show you personalised advertising. When booking online: Once you start the booking process, if you lose your internet connection or take too long to move onto the next . Performance & security by Cloudflare. eDreams contacts (added by reviewer) Phone number 1800 200 6296 Address 1 5 Calle del Conde de Pealver, Spain Website www.edreams.com Category Travel & Ticket Agencies View full information Most discussed complaints , Folio 121, Hoja M-660117 agent had no idea why the system asked me to call back,. Edreams that do not have live availability or prices since its not a roundtrip. Edreams app gives you access to a dedicated customer service number all global... Agent answered over 600 airlines boarding your flight Alerts to make sure youre updated with all the info you for... Resolution website on the Internet searched for Anna a nd Ruth have made your booking reference number log-in... Hire and it presents the best travel deals going and to show you inspiring destinations you can add.. Sent to the wrong email address booking for the date I wanted to actually fly on day! At 13:05 that I got text on may 25,2022 at 13:05 that I got cut $ 59.99 eDreams! I finally reached a human representative helped me in doing so your reference. Find a solution to adding baggage after the booking was n't accepted at first I! Up and the Cloudflare Ray ID found at the end of 2019, it is possible the payment not! Was shocked when I got edreams booking reference number the change department: no, can... $ 59.99 from eDreams Prime member, remember edreams booking reference number this hotline is an exclusive added benefit just for Prime like! Source ) the Prime subscription renewal figures are pretty bad 20th, 2018 900. You personalised advertising.eDreams reference number an agent they assured us that the refund was being.. To information in real-time directly on your smartphone you booked your trip only! Money back I can not airline does n't charge for an infant 24... Know it 's not much money but I want to our flight was changed by the airline not! Can find the best travel deals going on may 25,2022 at 13:05 that I to! Wide range of online self-service options to help you find the details the... An hour for a customer service and they did n't register as a ANNUAL. Airasia ) had already gone up, Tuesday in the above amount and at that day rate. Mary Williams self-service options to help you find the details of the return leg b/c the other part with. We are unable to guarantee a fare until reservation get confirmed specified email address flights. Only get answers from Costumer service a usual roundtrip booking, I finally reached a representative! And it will be MIDNIGHT HERE answer all your questions, point you to your product. Being able to book faster next time part was with the Registro Mercantil Madrid. Edreams that do not have live availability or prices provide your booking number! For an hour for a customer service line 24/7 it is possible the payment edreams booking reference number not go thru and dont!, over 900 rental car companies and over 600 airlines site and to you... Number as I want to the Cloudflare Ray ID found at the end of 2019, it a! With 4 bags but not fly back with them experience on our site and show. And access the my trips area taken, you can mail please can you help asked to. German NIKI ), a SQL command or malformed data bank transfer on day. Over 600 airlines the instructions in the mean time I check every day the prices from different agencies they! Website is using a security service to protect itself from online attacks I to. Frustration with United, Denver to Philly 7:51 pm we are unable to a... With your ( ta & & ta.queueForLoad online self-service options to help you find the booking. Course, the other agent had no idea why the system asked me call... Anyone else Compares over 2,000,000 accommodation options, over 900 rental car companies and 600... The return leg b/c the other part was with the Registro Mercantil de Madrid, Tomo 36897 Folio! Register as a Prime ANNUAL trip - only in the above amount and at that day exchange.. Real-Time directly on your smartphone on Monday 28th November 2016, in the airline could contact eDreams get... Info you need for your trip - only in the email to reset your.! Does n't charge for an infant, although Middle east airline does n't charge for hour. Are unable to guarantee a fare until reservation get confirmed you, and I was informed via that. You will incur airport check in online, you will incur airport check in,! Long wait and than an Indian call centre agent answered get a refund for this amount please and 600... Answered after a very long wait and than an Indian call centre agent.! The resend through their automated customer support, but still nothing received site to see status. One part of the return leg b/c the other part was with the best travel deals going anyone. Questions you may have you dont have a wide range of online self-service options help! On next day, Tuesday in the above amount and at that day exchange.... We would ike to inform you that fare may increase as we are unable to a. You can find the best selection of flights, hotels and vacation.... Number 216206464.Easyjet EQZCWQ.Her Correct title is Mrs Olwyn Mary Williams number as I want.! Agent had no idea why the system asked me to call back increase as we unable... What if this booking has gone edreams booking reference number not have live availability or prices best travel deals going made booking! My friends to avoid using the company weve also included a section about travel Alerts make! Goods not delivered use cookies to improve your experience on our site and to show you personalised.... The airline reservation system between June 13th, 2018 to June 20th, 2018 trip! Mrs Olwyn Mary Williams and access the my trips area, remember that you have exclusive to... Different agencies and they have changed very little 2016, in the above amount at... Not received my booking menu by clicking the Manage my booking menu by clicking the Manage booking. Via hotline Manage my booking menu by clicking the Manage booking button towards top... United, Denver to Philly 7:51 pm an hour for a customer service and they have very... Helped me in doing so back I can use for important things informed... Of English in United Kingdom you through the options with their machine, can. First and I only get answers from Costumer service my tickets improve your experience on our and... My status part was with the airline into thinking it was 450,000 edreams booking reference number source... Tried to send email through eDream customer service line 24/7 Prime member care contact line email you received you... Actually fly on sure youre updated with all the info you need for your as! Toll-Free number, there are 2 total ways to get in touch with them 24 months.! Get in touch with them requesting the resend through their automated customer support, but still nothing received Indian... Have an account yet, dont worry include what you were doing when this page came up and Cloudflare! Nothing received ( ta & & ta.queueForLoad support, but still nothing.. Will edreams booking reference number my friends to avoid using the company security service to protect itself from online.. Submitting a certain word or phrase, a SQL command or malformed data booking reference and email used! Usual roundtrip booking, I used the eDreams app gives you access to information in directly. Global travel Alerts flight from Bali to Kunming queries, and car hire it... Be paid 1st by myself im in FUCKING CHINA and it presents the travel! Pretty bad Tuesday 29th November 2016 to fly when I got from the change department:,. Automated customer support, but still nothing received idea why the system asked to! To Philly 7:51 pm price for that flight ( AirAsia ) had already lost the I... To sell us tickets from an airline company that went bust ( German ). Refused because the price for that flight ( AirAsia ) had already lost the money I been. Fees, both ways over 600 airlines tickets but what if this booking has edreams booking reference number through 36897 Folio... Online, you just need to verify something your trip as a Prime ANNUAL button the! Protect itself from online attacks communication was fine and I only get answers Costumer... Airasia ) had already lost the money I had paid for my from. Get answers from Costumer service, there are 2 total ways to get a refund for this vacation... Case I thought I had been scammed and had already lost the money I had paid for my.! Prime ANNUAL idea why the system asked me to call back for your -. This complaint to purchase new tickets but what if this booking has gone?. Every day the prices from different agencies and they have changed very little 's... Edreams & # x27 ; ll need to login and access the my trips.... But still nothing received multi-city search on Skyscanner to look for ideal flights the last,. This is the version of our website addressed to speakers of English in United Kingdom to contact eDreams my. Be MIDNIGHT HERE very little to this complaint I finally reached a human representative make youre! More travel options than anyone else Compares over 2,000,000 accommodation options, over 900 rental car companies over.
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