B)there are about 1,000 people in the building and I have yet to see anyone that wasn't white as the driven snow. My mom is part of a tour departing for a 10 day trip to Europe. 2021 came with Covid restrictions that could not be met. Defendant, EF Travel, Inc., is a Massachusetts corporation having a principal place of business at Two Education Circle, Cambridge, Massachusetts. We heard nothing from this company even after covid-19 hit usa and threatened travel. However, if there is any issue, EF Tours will not honor insurance or refunds. EF provides an exclusive Peace of Mind program to account for such situations. RIP OFF!! However, I was never allowed to speak with management. For groups departing October 1, 2022 and later, EF provides the exclusive Peace of Mind program below to account for such situations. The Emergency Service & Support Team is made up of highly trained, dedicated EF staff based in our Boston, Denver, and Austin offices who are equipped to solve problems and answer questions that may come up, even outside of regular business hours. Plus you have more than two years to explore your possibilities. ComplaintsBoard.com is a leading complaint resolution website on the Internet. This is supposed to be a reputable company and when we booked the trip (when the sales team comes to make their trips seem all shiny and new with Global Protection included) they do not tell you that the money you are paying will essentially possibly be tied up for years and they are NOT reputable, or honest, This is a cut and dry case, no tour= enact my travel protection and refund. Travelers who had booked their program by redeeming a previously issued Future Travel Voucher may have different terms and options available to them based on the originally issued voucher terms. Yet I received a check in the mail for $300 before I could talk to someone. 1. No one responded. I was told that they only charge whats been deposited. In addition to our standard Peace of Mind program, EF provides an exclusive COVID-19 Peace of Mind program for tours scheduled to depart between October 1, 2020 and September 30, 2022, to account for situations related to the COVID-19 pandemic. In Houston we were all split up and my daughter's peers were on flights that were cancelled. I did not and this was also info coming from the school and back though the student. Now that I see I cannot . UPDATE ON EF CASES AS OF 2:00 PM PDST MARCH 15, 2021. Filed against EF Institute for Cultural Exchange, Inc. and EF Education First International, AG, the lawsuit claims the tour providers have instituted an unfair cancellation policy that imposes an unreasonable limitation on cash refunds. Which we were fine with (my nephew and myself). If you'd like to learn more and find out if you are eligible to participate in a lawsuit against Education First, please visit our FAQ page. I was asked by our group leader to be a chaperone several days prior to leaving for our trip. They are all F-ing scum I hope all involved lose every penny they ever made and become homeless. This is the biggest scam ever. DO NOT USE EF Tours! According to the complaint, the defendants have made no effort to explain why the $1,000 penalty is at all reasonable, regardless of how much each customer paid. . However, EF Tours will override the plan and refuse your refund. Was informed of the price to cancel was $199 not the $95 listed. EF Educational Tours Call 800-665-5364 to enroll. EF College Study Call 877-485-4184 to enroll. opportunities for experiential learning. We have represented to you [the EF Defendants] and our [McGrane PC direct] clients we will immediately transfer monies received in trust for them from you to them from our trust account, less, at most, $30 to cover wire transfer fees out. They had the nerve to tell me if I find a replacement that they will waive $300 of the cancellation fees. Not willing to give us a full refund for travel in May due to COVID19, Class action suit: coronavirus-2019 covid-2019 quarantined - not fulfilling full refund. Liability Coverage. Meet Carlos, an expert local guide I finally reached an emergency contact at EF and was told to stay on our flights. I can reschedule to next year. UPDATE ON EF CASES AS OF 1:30 PM PDST April 21, 2020. My first was as a parent going with my 15-year-old along with a group of about 20 kids (from a . and the kind of learning that prepares students for the future and Share your photos and videos with others to prove the truth of your words. EF Go Ahead Tours Call 800-590-1161 . A response to this pleading has been ordered filed by Februray 5, 2021, by District Court Judge Denise Casper. My signature was on paperwork for a trip THIS July. Beware. If a traveler needs to cancel a trip due to reasons specified in the plan, this reimburses non-refundable pre-paid payments. ef tours is a rip-off! Please note: This electronic EF Future Travel Voucher replaces and voids any previous voucher you may have received for your 2020 tour. Our tours are curated by world travelers I will be escalating the complaint throughout our school and to the district so that these types of trips are no longer allowed through the school where EF Tours has access to millions of kids and their families giving the pitch of a once in a lifetime experience of travel only to cheat us out of our money. Call us: Teachers and Group Leaders 800-637-8222 Students and Parents 800-665-5364 Careers at EF View Opportunities I cancelled my daughters trip to Greece. EF Educational Tours (international) EF Tours for Girls; EF Educational Tours Canada; EF College Study; EF Ultimate Break; EF Go Ahead Tours; EF Gap Year 15.06(1 . I am asking as nicely as I can, for my money (minus the insurance) to be refunded to me, and for "Executive Leadership" to please reach out. People are requiredLISTENrequired to purchase the Global Protection Plan. Tour # 2130465UX - London, Paris, and The Alps The Global Travel Protection plan includes insured components that are underwritten by US Fire Insurance Company and cancellation fee waivers provided by EF Educational Tours. On June 20th we called them to verify and were told our claim was denied and we wouldn't be receiving anything back from them. We only got a partial refund My son was scheduled to go to spain April 2 2020. What is not acceptable is the terrible communication about travel plans and restrictions. What a bunch of criminals, these people should all be locked up and forced to go out of business. We wanted to go to Israel and 2 other countries. I have reached out our tour consultant, Emilia Hovestadt and received the response below. Perhaps you and [Michael Hassen, plaintiffs co-counsel] could discuss this next week and come up with a stipulation we could jointly present to the judge and then refer putative class members to?. . They even bragged later about being the first one's out on the street), the food SUCKED, and the time spent on the buses was more time spent in the actual locations. There were no medical facilities available on this resort, and it was necessary to have my son medically evacuated back to the states to receive treatment. I'm not sure what we're going to do, but I'm making sure that EVERYONE I KNOW (and I know a lot of people) understands very clearly how this company is choosing to handle this situation for my child, so they can make an informed decision on which company they use for their own children. (EF SWISS Immunity Clause). and subject matter experts who understand I struggled to pay for this trip and now after paying for travel insurance also they are denying full refund. Avoid at all costs! I have traveled extensively with Expedia, always buy travel insurance, and am covered for any thing, from war to terrorism, to a pandemic. And you can. She was more worried about herself and her family I guess. I called to see if they would at least just do $1000 for both kids and they told me no. Especially during a pandemic where these things change constantly. Paid full price with insurance.The trip coordinator was a personal friend Mary Pope. EF Tours, however, did not want to refund all the money during the quarantine. EFs 2022 Global Leadership Summit . My son was swimming on a "designated swimming " beach when he was run down by a boat being driven by an employee of the resort that was on the EF itinerary . After only 3 days on tour Israel kicked everyone out because of Covid. You get the maximum value out of your voucher when you use it toward travel. The very idea that in such tumultuous economic times some debt instrument drawn on your clients that is not even registered as a security under applicable federal and/or state law is worth something better than a full cash refund and/or payment of substantial CLRA fines of $1,000+ is what's transparently incorrect. Then, you can't get through on the phone. Not helpful. Their solution is to book another tour to avoid losing money. After this horrible experience, we will never consider this company again for any of our children and advise all we know against it as well. ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry. 1. Due to several life altering disasters I had to cancel the trip 18 months in advance. Later, we got ahold of them by phone - an unprofessional clerk clearly working at home with tv blaring in background - told us we can only get a refund for all but the deposit s. We advised t hat this is theft since we paid money and got absolutely nothing for it. WE had been assured our trip would go on before we left California, so we trusted EF. UPDATE ON EF CASES AS OF 3:00 PM PDST May 15, 2020. Trip to Israel was cancelled because of covid but not by me, release my refund and return $500 cancelation fee. However, the problem has wider implications for your clients. I purchased piece of mind cancelation at the very beginning of the trip that allows for a full refund. while including the problematic unconscionable clauses that made sure the bankruptcy insurance being sold if EF Defendants did not perform would never possibly be called on [because the EF Defendants would never have to pay anyone any money anyway] speaks to the unconscionability of the relevant unconscionable clauses for everyone EF Defendants did business with, not just some arbitrary subclass of actual [travel] insurance buyers.Moreover, the CLRA speaks to $1000 fines per violation which IMNSHO, speaks to each of three arguably unconscionable clauses as a separate CLRA violation, making your clients' penal fines exposure $3k per consumer, not just $1k . My daughter insisted on being signed up for her school trip in 2020. I hope your child knows that they will be sharing a bed with their roommates even if they are traveling with another school. We had to accept them. After getting her drivers license she has decided she would rather be making payments on a car instead of the trip and we proceeded to cancel the trip. And that without even telling the parents the-unrevealed-until-now enormity of those perks (or to use another term perhaps the enormity of those teacher "emoluments" to use the nicest possible term for it). The Global Travel Protection Plus plan must be purchased when you book your tour. The day before trip, we were told cancelled due to civil unrest. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Our 50,000+ staff and faculty members around the world provide a local presence and are able to react quickly and in person where necessary. Finally, and on condition that any cash refund your clients may wish to offer my clients is specifically agreed not to prejudice my clients remaining rights to sue your clients on any legal theory available to my clients, I write to advise you of my clients willingness to negotiate a partial cash refund to be paid them through this office without deduction by us for anything beyond the [estimated $30] cost of receiving and then transmitting monies received on their behalf [by wire-transfer].". Hands-on experiences and collaborations with experts in the field. All Group Leaders, schools, and districts who travel with EF are automatically added as additional insureds under our $50 million General Liability Policy, whether or not the tour is considered a school event. *$190 is the current cost for tours departing on or after October 1, 2023. The trip is over a year away, today is 4/17/17 and the trip commences June 2018. We also were traveling to all the countries during the world cup. 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