SALES ETHICS Unveil the responsibilities of business towards the general public, customers and employees using these code of conduct PPT graphics. Teaching it implies rules to be ethical. Google Slides is a new FREE Presentation software from Google. Compare and contrast common ethical challenges facing salespeople and sales managers. A proper code of conduct for ethical sales practices should include several focused areas like: When we say creating a culture of ethical values, its time everyone in the team started implementing the code of ethical conduct sincerely. Considering sales is a naturally competitive environment, and the sales team is constantly evaluated using numbers and metrics, this segment is more vulnerable to the unethical mode of sales practices for quick wins. Instant access to millions of ebooks, audiobooks, magazines, podcasts and more. Looks like youve clipped this slide to already. Enjoy access to millions of ebooks, audiobooks, magazines, and more from Scribd. Again its not only about rewarding the exemplary behavior of the sales reps, but its also about appreciating the customers complaints raised due to violation of sales ethics. : 01 Vetter: Dr. V.K. It means understanding your customers demands, respecting their choices, and being honest while offering your solutions. Instant access to millions of ebooks, audiobooks, magazines, podcasts and more. Note that these codes of ethics, the FSG, and the policies and procedures affect all employees. Clipping is a handy way to collect important slides you want to go back to later. When your employees and teammates see you exhibiting ethical behaviors, those behaviors are reinforced as the norm, even if your company does not have a code of ethics explicitly stating so. But even if there is no nondisclosure agreement, courts are likely to agree with the buyer that the seller has an obligation to protect the buyers information. Now customize the name of a clipboard to store your clips. This, in turn, can affect the companys operation and reputation. Cleveland/Akron, Ohio Area. One reason for such training is to secure greater support and application of the policy, but another reason is that, should a salesperson engage in an unethical or illegal activity, the company is protected. Undoubtedly, bribery will continue to put sales managers and salespeople to the ethical test. Not only do these cover how salespeople (and other company representatives) should interact with customers, they also detail how employees should treat each other and how the companys vendors should be treated. Marketers have faced ethics challenges in how claims are made in advertising, while supply chain managers have encountered dilemmas in dealing ethically with vendors. Slide 20: This slide displays Ethical Action explaining- Fairness, Integrity, Objectivity, Diligence, Competence, Transparency, Professionalism, Honesty. Presented to the students of Tolani Institute of Adipur as a part of their Sales Management Course. -Masters in Financial Analysis from St. Joseph's College of Commerce, Bangalore. Slide 2: This slide displays Content of the presentation. You can read the details below. Weve updated our privacy policy so that we are compliant with changing global privacy regulations and to provide you with insight into the limited ways in which we use your data. Take the assistance of these corporate governance PowerPoint slides to portray the core values of namely ethics, trust, vision, and quality. Authors Believe it can be taught. The measurable outcomes will be higher customer engagement, effective employee performance, higher revenue, and lower cost of business operation. Activate your 30 day free trialto unlock unlimited reading. For example, if you work in B2B sales and made a mistake recording a delivery date that could impact your customers ability to run their business, being truthful about this mistake early on is a better approach than blaming technology or a colleague. Customer Relationship Management With Acquisition Ppt PowerPoint Presentation Layouts Slides Manipulation, a form of unethical sales behavior, unfairly reduces or eliminates a buyers ability or opportunity to make a choice. Slide 41: This is Venn slide. Ethics refers to an individual belief system and consists of knowing what is right and what is not. By whitelisting SlideShare on your ad-blocker, you are supporting our community of content creators. What are the most common ethical issues facing salespeople? Managing ethics in a sales environment 1 of 35 Managing ethics in a sales environment Jun. Functional areas of Ethics and Miscellaneous Ethical issues in Business, Improving and promoting ethical behavior in business relations, Business Ethic Chap 8: Ethics and Marketing, Common business ethical issues in massage therapy, Ethical and legal consideration in RETAILING, Presentation on importance of business ethics for managers. hbspt.cta._relativeUrls=true;hbspt.cta.load(53, '3934a25d-e58d-447e-a2ee-5505db8c56ea', {"useNewLoader":"true","region":"na1"}); Get expert sales tips straight to your inbox, and become a better seller. The whole idea of introducing sales ethics in the sales team revolves around understanding its importance. This is a three stage. With over 100,000 thriving companies on board, Snov.io continues helping businesses grow. Do you want to remove this product from your favourites? Trust - A strategic tool for the management of customer data, Advertising Social,Legal,Ethical & Economical Aspects, Identities and Ethics of Social Marketing, Electrical Elbow Connectors Suppliers.pdf, BUSINESSManagementandCommunicationBComISep6.pptx, Creating Long-term Loyalty Relationships.pptx, Antidiabetic Drugs Intermediates Production.pdf, Latest Key Amendments Effective from April 01, 2023.pdf, Catheon Gaming: Building Blockchain-Powered Games, 5 Top Plays For Improving Telesales Performance, Tetrahydrocurcumin vs Curcumin What Are The Differences.pdf, NewBase 02 March -2023 Energy News issue - 1598 by Khaled Al Awadi.pdf, No public clipboards found for this slide, Enjoy access to millions of presentations, documents, ebooks, audiobooks, magazines, and more. Slide 40: This is Puzzle slide with icons and text boxes. May 2013 - Feb 201410 months. You can read the details below. SlideTeam added 2328 new products (e.g. "Our sales revenue has grown by 18% since we started using Snov.io", "With Snov.io we discovered new ways of lead generation. Hiring Training Enhance Skills Working Capability Value Employee Referral Recruitment. Who to complain and what to do. Ethical sales and marketing behavior - behavior that is both legal and morally acceptable - plays a critical role in forming, maintaining and sustaining long-term customer relationships. In addition, laws regarding hiring practices, workplace safety, and others can affect sales managers. The simplest way to define sales ethics is by naming it a set of sales behaviors that bring fairness, honesty, and integrity. The simplest way to define sales ethics is by naming it a set of sales behaviors that bring fairness, honesty, and integrity. Describe steps that companies take to ensure ethical sales activities. Learn faster and smarter from top experts, Download to take your learnings offline and on the go. Present the key drivers of ethics such as customer pressure, globalization, investor demands, marketplace competition, and corporate scandals. This template provides a wide collection of data-drive charts and graphs to visualize complex data in comprehensive slide view. Check out this post to learn about additional sales skills your team needs to crush it. The reason is simple: when you try to deliver genuine solutions that best fit customer requirements, they respond with their trust and loyalty to your brand. Click here to review the details. Socrates He was one of the first philosophers to encourage people to think ethically. School Hang Seng Management College Course Title BUS 3004 Uploaded By AgentKnowledge12214 Pages 31 Proudly share the features of your product and how it can help the customer, but dont oversell or promise results that arent feasible. The SlideShare family just got bigger. Business Management Ethics Ppt Example Of Ppt Tap here to review the details. CUSTOMER RIGHTS & MARKETER Sales being an essential component of promotion has evolved overtime and is deeply influenced by the evolution in the society and. 12 slides Ethics in management Dr. Jerry John 487 views 40 slides Presentation on Business Ethics Jatin Suthar 240 views 20 slides Principles of business ethics ShaniaFernandez2 854 views 8 slides Importance of-business-ethics Syed Arslan 169.3k views 16 slides C5 -organizational_ethics_compatibility_mode_ Ezzy Izzuddin 648 views Desirable and appropriate steps for prospecting and approaching potential customers. 1. By accepting, you agree to the updated privacy policy. By exhibiting ethical behavior and selling with integrity. 3 ethical & legal issues Magiel Amora 29.1k views 44 slides Ethics in marketing SUPRIYA SINGH 45.2k views 17 slides Earlier, we discussed how the number of calls made can impact a salespersons success. Salespeople often work in the field and are therefore not under constant supervision. Slide 38: This is Quotes slide to convey message, beliefs etc. Slide 14: This slide showcases How to shape ethical conduct in the Organization. Looks like youve clipped this slide to already. Business ethics as an Oxymoron. This brings us to some of the common ethical issues that salespeople face in their professional lives, which can include: Misuse of company credit cards or expense accounts Reporting inaccurate. Managing ethics in a sales environment Pia Tolentino 3.5k views 35 slides Ethics sls mgmt amitgurus 926 views 27 slides Personal Selling Chapter 3 Muhammad Khan 13.6k views 59 slides Chap. Compelling communicator at all. WHAT IS ETHICS IN MARKETING BY KARTIK PARASHAR, Improving and promoting ethical behavior in business relations, Business Ethic Chap 8: Ethics and Marketing, Professional Salesmanship Chapter 3 (Ethics), NCV 4 New Venture Creation Hands-On Support Slide Show - Module 3, Ethics & laws in business-By Saad ELhalafawy, Important Changes in Income Tax Provisions w.e.f. Drive sales with a free plan that never expires, The proper approach towards handling and resolving customer complaints, Unethical practices and their consequences. So should a sales manager schedule all training sessions on weekends, when buyers are at home and not available for sales calls? ", "We needed something that would help us automate, send emails just in time, yet feel personalized and human. Move from untruth to truth. Sales reps should be given clear guidelines that promote ethical sales practices. Builder of long-term client relationships and nurturing them into key accounts. 4. A daily dose of irreverent and informative takes on business & tech news, Turn marketing strategies into step-by-step processes designed for success, Explore what it takes to be a creative business owner or side-hustler, Listen to the world's most downloaded B2B sales podcast, Get productivity tips and business hacks to design your dream career, Free ebooks, tools, and templates to help you grow, Learn the latest business trends from leading experts with HubSpot Academy, All of HubSpot's marketing, sales CRM, customer service, CMS, and operations software on one platform. Slide 8: This slide represents Role of Individual in Organizational Effectiveness Template. By accepting, you agree to the updated privacy policy. ", "Snov.ios Email Finder reduced the time it took us to find email addresses by almost 50% and the lead generation efforts by 20%. Take advantage of these corporate ethics PPT templates to show ethical principles such as honesty, accountability, integrity, excellence, leadership, etc. Your prospects would likely appreciate an honest answer a few minutes later than a made-up answer on the spot. Chances are you wouldnt, but unfortunately, buyers do associate these words with salespeople. Tap here to review the details. Typically, a sale is a sale when the product is delivered and accepted by the buyer. In sales, several laws apply that also apply in other areas of marketing but are more prominent in sales. These professionals, along with the legal department, are charged with staying abreast of legal changes that influence management practice. Establish the proper moral climate. Learn more about the skills-based elements of selling and the approaches used by successful sales organisations. Here are some ways reps can build trust with their customers: If a problem arises and you were at fault, quickly and truthfully take responsibility. Post your important notes. Slide 30: This slide reminds about Coffee Break. 2. All wrapped up in a non-conceited and ethical person; trust me! Slide 17: This slide represents Ethical Awareness Framework. And that shouldnt be just put on a paper in namesake. And this is a very crucial aspect of any organizations operation and reputation! It appears that you have an ad-blocker running. Being honest Maintaining confidence and trust Following the rules Conduct yourself in proper manner Treat others fairly Loyalty to company and associates Carry your share - 100% effort managers. The discipline dealing with what is good and bad and with moral duty and obligation. In some companies, such as IBM and Walmart, buyers are not allowed to accept so much as a free cup of coffee from a seller. A more ethical response could be, "Thank you for your feedback, Ill be sure to share that with our service team. Your code of ethics for marketing and sales can include: Your business values. Activate your 30 day free trialto unlock unlimited reading. MARKETING ETHICS Managed the development and implementation of effective business strategy to develop new opportunities and secure revenue growth. It all starts with hiring the right sales rep for your company. This is a e commerce law and ethics diagram ppt sample . All Rights Reserved. Activate your 30 day free trialto continue reading. Codes of ethics, or ethics policies, can be pretty detailed. Business Ethics Needs And Drivers Ppt PowerPoint. These values should be followed by sales management first, who, in their turn, will inspire sales reps to follow the same. Until and unless the understanding of the importance of ethics in selling is clear, its hard for a sales team to adopt the process and execute it in the long run. In the first issue, a customer owns the information about their business. ", "The open rate for the emails sent to leads collected and verified with Snov.io tools went from 25% to 73% in just one month, which resulted in 95 business meetings with potential customers. In the second issue, the concern is whether the gift is so extravagant that it is considered a bribe. Subscribe to the Sales Blog below. We Learn - A Continuous Learning Forum from Welingkar's Distance Learning Program. Also explains the structure and objectives of a sales organisation. Assign realistic sales goals. The sales executive can plan how to take an appointment with the prospects (i.e, potential buyers), allocate sales and quotas, and sales territories business expansion. -Technical skills : Advanced Excel, PowerPoint,Tally ERP 9. As a leader, you can look for candidates who uphold your organizations values during the hiring process. In fact, businesses with high ethical standards report having higher customer satisfaction, greater customer retention, and more active referrals. Besides, during a journey of miscellaneous experiences, where a salesperson is ordained to face a lot of rejections, handle objections, set new goals, communicate with prospects and existing customers, and deliver efficient solutions, one needs to be very level-headed, dealing with all stressful situations with utmost calmness and professionalism. The legal department, are charged with staying abreast of legal changes that influence Management practice ad-blocker. Learn about additional sales skills your team needs to crush it part of their sales Management first, who in! The sales team revolves around understanding its importance sales, several laws apply that also in. Investor demands, respecting their choices, and integrity apply in other areas of marketing but are prominent! 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