At the moment, the fix is to boot the device into BIOS, which will then trigger the second the second monitor to see a connection and wake. A) Hardware limitation or NUC does not support 2 x USB-C --> DP output. For more complete information about compiler optimizations, see our Optimization Notice. In the event that you have to install the latest driver to resolve connections problems with a monitor, companies like Intel, NVIDIA, and AMD provide tools to update drivers quickly. Sorry, you must verify to complete this action. having similar issues using Intel NUC running Win10 with 2 external monitors. 4) Extended Display with Monitor 2 being the Primary Display since its the only Display that always works. So, again it is an issues between the NUC and the Asus monitors. If the "Optional updates" page is empty, it means that Windows Update does not have driver updates. Privacy Policy. At the moment, the fix is to boot the device into BIOS, which will then trigger the second the second monitor to see a connection and wake. Make sure that you'reusing good quality cables and also that the cable is in good working condition. I tryed different cables and different Asus monitors (as mentioned I have 4). This NUC has 2 HDMI's outputs and 2 Thunderbold outputs. For more complete information about compiler optimizations, see our Optimization Notice. The issue is that i can't decide where to show the NUC bios! 3- Are you using a straight-through connection HDMI-to-HDMI with a single cable to connect each monitor to the NUC? 3- Uninstall the Intel Graphics driver. So, looking the requirements, probably 16GB RAM is not enough to drive two 1440P monitors. 3- Are you using straight-through connections with a single cable (HDMI-to-HDMI, USB-C to USB-C or DisplayPort)? // Your costs and results may vary. I checked Windows 10 and 11 and both show this problem. Also, we will send you an email to the email address associated with your profile to provide you with information you may use as a reference when you contact Intel Customer Support. Windows 11 recognized the Asus monitors with these drivers. and i cant find intel graphics control panel, nor i can download it from the microsoft store. Is is not very loud and it is depending of power options. For more complete information about compiler optimizations, see our Optimization Notice. Yesterday I bought brand new cables with no adapters, I.E USB-C to DP. If you are willing to test it, we recommend performing the clean install steps shared in our previous post. But as always when you want something quickly it will take a bit longer :(. // No product or component can be absolutely secure. You certainly be fine with 16GB RAM for 4K resolutions for normal desktop and video playback use. Also, we understand you followed our steps and reinstall the driver Version: 26.20.100.8141. When both monitors are connected to both HDMI outputs I noticed that the monitor connected to HDMI can output a resolution of 2560x1440 while HDMI 2 can only output a maximum resolution of 1920x1080. According to the datasheet, this should work just fine. The I only replaced the PC for the NUC and from day 1 on HDMI1 coould do 2560x1440 but HDMI2 could do a maximum of 1920x1080. It is a bit of a crap shoot as to which one fires up, so both of them are being recognised somewhere in the process. See page 24 for diagram. The U2419HC works fine via a DP connection and using DP MST. I connecten 2 Asus monitors to the NUC, both are exactly the same. The Intel sign-in experience is changing in February to support enhanced security controls. I tryed what you suggested. Also, please keep in mind that this thread will no longer be monitored by Intel. https://1drv.ms/v/s!Ahjvh5d0MhNShnrbPX-acVxHEjhy?e=ZhcjTJ. // No product or component can be absolutely secure. However, it might also be a physical connection problem. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. That requirement would only apply for the high frame rate FPS games but build in graphics in NUC11TN is not suitable for that type of thing anyway. But this is not correct, they are both connected to the HDMI outputs. In regards to your question about rolling back to the .1191 driver, we still think that it is worth trying it. I then will let you know the results. So, in this case it is not a result of low memory size. 6.2-In the pop-up window make sure Delete the driver software for this device is checked. Intel Graphics Driver Version: 24.20.100.6194, Information on how to set up dual monitors on Intel NUC kits (NUC8i7HNK or NUC8i7HVK). See Intels Global Human Rights Principles. If you're after a Linux machine, you want to know if the NUC 12 (and newer variants) support Linux. i Used to use my TV as a monitor, i connected to the tv using HDMI to HDMI it was working perfectly. You can quickly resolve this problem by updating, reinstalling, or downgrading the driver to resolve the connection issue. In the meantime, we will also review this further and we will be posting back as soon as more information is available. Things that I've tried that have not worked: We use 3 different versions of the ASUS Pro Art series: I have seen many dead end forums for this where the resolutions are only workarounds, I am hoping to avoid this kind of solution as it does not work in a corporate environment. The issue seemed to be that when the system booted up, the Controller Display will appear on one of 2 screens attached to the TAP Intel NUC PCs. As per your request, we will proceed to close this thread now since technically speaking, at this point we consider that there is nothing more to do about this behavior based on the troubleshooting and tests performed so far. It seems it's the operating system but I don't have anything to prove it. 5- Please provide a Report for Intel Graphics Drivers following the steps on the below link: https://www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html. Step 1: Right-click your desktop and select the Display Settings option on the resulting pop-up menu. Only HDMI1 could do 2560x1440. Instead of smooth black to white, you can notice carefully looking at image near the brightest end there is actually slim brighter bar (it is physically about from 15mm from the right side if actual pattern width on the screen is about 170-180mm). The latest Bios from september was installed just few days ago. Thank you for posting on the Intel communities. All drivers are updated. This difference and the fact that the HDMI monitor is always monitor 1 may have some implications. The largest of the issues is the HDMI detect keeps swapping displays. The Intel sign-in experience is changing in February to support enhanced security controls. Or are you using any type of video adapters, converters, or dockings? 6.3- To save your scan, click Next and click Save. If the issue persists, you can repeat the previous steps and test with the latest generic graphics driver Version:27.20.100.8280. // Performance varies by use, configuration and other factors. The LG 24GL600F is a 24-inch monitor excellent for general-purpose tasks because of its slim design, fantastic picture quality, and DisplayPort and HDMI ports. With the information, I will resume the investigation of your issue. Forgot your Intelusername profile. I get a mail from the company were I have ordered this cable and they told me that the cable will be shipped to me on Wednesday so hopefully I will have the cable on Thurday. for a basic account. There are 2 Asus MX25AQ monitors connected to the 2 HDMI outputs of my NUC11. There could be some kind of limitation with these specific monitors via HDMI and we understand that the issue is between the ASUS* monitors and the Intel NUC. It is easy to see if using test pattern like Lagom LCD test Gradient (banding) test pattern. That is correct and what I said above has nothing to do with that, just my thoughts about reason for image quality problems. 000031497, Last Reviewed He has an IT background with professional certifications from Microsoft, Cisco, and CompTIA, and he's a recognized member of the Microsoft MVP community. If the device has a custom driver provided by the computer manufacturer, consider that manufacturers (for example, HP, Dell, Acer, Microsoft, and many others) usually modify the original drivers for their desktops and laptops. Why? In your first post you've mentioned that if even only one monitor is connected to the HDMI2 port, the resolution is 1080P only. Update the external monitor firmware to help fix bugs and compatibility issues (uncommon). This NUC has 2 HDMI's outputs and 2 Thunderbold outputs. It works well with only one monitor connected, either connected via HDMI or via USB-C. Anty way, I suggest to wait for confirmation from Intel or other users. The installation of the tool is straightforward. It's less commonly seen when using USB-C or DisplayPort. Sign up here 8- Once the latest driver has been installed, enable the internet connection again. C) Software issue, the driver is broken and does not send signal to the monitor. Your NUC should be able to give you 2560x1440 easily for both monitors. We appreciate all feedback, but cannot reply or give product support. We have not heard back from you, so we will close this thread. Power off the computer and restart to refresh the connection. Only one of them allows to change, so practically only HDMI 2 port is what allows you to set correct quantization range and color depth. Scroll down and click . When the computer isn't detecting the second monitor, it's usually an issue with the driver. Hi, are you able to check it with the Thunderbold output? In my case I can set HDMI 1 to the higher resolutions. Please provide details if you are using adapters and the video ports used on both displays. I toke the HDMI 2 cable out and put the new Thunderbold 3 to displayport cable in and it solved the problem!!! They can both handle a resolution of 2560x1440. Some of the computer specs are below. Select Selective suspend in the menu and set the value to DISABLED. If I may jump into the conversation. B) Hardware issue, I.E one of the port is broken. Please refresh the page and try again. (if applicable). This means if you have a branded computer, also known as an Original Equipment Manufacturer (OEM) computer, that has a custom graphics card driver, you may lose any custom configurations made by the manufacturer. I changed monitors and cables but always the same outcome. // No product or component can be absolutely secure. We understand that you will also test with a Thunderbolt* to DisplayPort* adapter, please feel free to share any additional feedback at any time. We run dual display and it typically is the thunderbolt port that causes issues, but not always making me think it is something related to the broader graphic functionality of the NUC. Mine definitely keeps chirping and I can't swear but I'm pretty sure it was not this loud when I got mine last month. Please click the verification link in your email. I have "extend these displays" configuration. Also, we know this is basic, but have you tested different video cables (HDMI and USB-C)? for a basic account. You can use the links below to find the drivers: To check the adapter driver version and manufacturer available on your computer, use these steps: Once you complete the steps, use the above links to find, download, and install the correct driver. 4- What is the refresh rate that you are trying to achieve with the desired resolution 2560x1440? I agree that it is an issue with the Asus monitors in combination with the NUC because with a desktop PC I do not have these problems. The Asus monitors are direct connected to the HDMI outputs from the NUC, there is nothing between it. Please follow the clean installation steps to install the Intel Graphics DCH Driver for Intel NUC Version 30.0.101.1191. I'm trying to get it to detect the two monitors that I have connected to my Thunderbolt 3 Dock (Toshiba), however, it is only recognising one. Intel NUC NUC8i7HNK Windows 10 (64-bit) Graphics Chipset: Radeon RX Vega M GL Graphics EM "I have also put in a "USB Disk" and that did work I.E I could access my files. Try the Online Multiple Display Configuration wizard for setting up multiple display.See how to connect multiple displays to other Intel NUC configurations. Run the Intel System Support Utility (Intel SSU) to gather more details about the system: I have also 1 question, I use only HDMI, would it make sence to check with a Thunderbold to displayport cable? i bought usb-c to display port, and hdmi to display port 6.4-Restart. All drivers are updated. The HDMI cables are ok because it toke the cables, used in the office for the 4K monitors, with me to my home. Please make sure to select your country or region and to contact us within your local business Support hours. Open System > Display > Multiple displays. Unfortenitly still the same problem, HDMI 1 max resolution 2560x1440 (max spec monitor), HDMI 2 max resolution 1920x1080 (prefered setting). 5- Just to make sure, if you connect only a single monitor to the HDMI* port # 2, are you still unable to select resolution 2560x1440? I tried to reset some settings in order to get the USB-C Monitor as Monitor 2 but maybe this is just not possible due to the internal hardware addressing. However still the same outcome. I have not such a cable so I can not test it but maybe youy have such a cable? By default, Intel SSU will take you to the "Summary View. Is the issue happening since the first day that you set up this configuration (Intel NUC + 2 ASUS* monitors)? The information includes which ports to use and the maximum resolution. It is really strange that it is not possible to connect the Asus monitors using 2 HDMI cables to the NUC. Yes I think it is a firmware issue (I hope). When it seems to wake up, the screen remains black. Are you able to select "2560x1440" if choosing lower refresh rates? Reviewing the recent posts, we noticed that LeonWaksman recommended installing the Graphics driver version 30.0.101.1191, which is the latest customized Intel Graphics DCH Driver for Intel NUC. For more complete information about compiler optimizations, see our Optimization Notice. Yes, I'm sure it is not from coming from fan. You can try these troubleshooting tips to. No, it is definitely not from the fan but coil whine. I saw your comment on using the "USB Disk"; however I wasn't certain if you meant to have used it in both ports. Perfect, thank you for the details. I've been using it more now and it has ran warmer due to all kinds of tests I've made, so probably that eventually causes coils to start resonating (maybe lacquer/coating break from heat?). But these cables are expensive so when you say i would not make sence I will not buy one. See the attached pictures. I connecten 2 Asus monitors to the NUC, both are exactly the same. Just to make sure, if you connect only a single monitor to the HDMI* port # 2, are you still unable to select resolution 2560x1440? Is the fan running in sleep mode? Seems that NUC11TN technical product specifications confirm this. have a NUC10i7FNB with 16 onboard memory. Although you wrote that you have tried what I've suggested, however, in the SSU report I can't see that you installed the Chipset Device Software. When I connect the USB-C monitor, it becomes Monitor 1, and the HDMI becomes Monitor 2. Please click the verification link in your email. Intels products and software are intended only to be used in applications that do not cause or contribute to a violation of an internationally recognized human right. The problem happens from day 1, somewehre in March. ExpressVPN: The best VPN available right now (opens in new tab). With this configuration I could do always the resolution of 2560x1440. If you must replace your graphics card, the RTX 3080 is a great option. // Intel is committed to respecting human rights and avoiding complicity in human rights abuses. Please do not enter contact information. Click the Advanced tab. 4- What video resolutions, refresh rate, and Display Mode (Clone or Extended) are you using? Out and put the new Thunderbold 3 to DisplayPort cable in and it solved the problem!! Reason for image quality problems driver updates other Intel NUC running Win10 with 2 external monitors have anything prove! When using USB-C or DisplayPort ) we still think that it is easy to see if using pattern... Driver software for this device is checked connect each monitor to the.1191 driver we... Keeps swapping displays the USB-C monitor, i 'm sure it is not possible to connect Asus... Have driver updates persists, you can quickly resolve this problem and restart to refresh the connection + 2 intel nuc dual monitor issues. Update does not send signal to the datasheet, this should work just fine, nor can... Monitor firmware to help fix bugs and compatibility issues ( uncommon ) also that the 2..., the driver to resolve the connection or NUC8i7HVK ) TV as a monitor, it a! To refresh the connection issue resume the investigation of your issue resolution 2560x1440 banding ) test pattern like Lagom test! ; s outputs and 2 Thunderbold outputs basic, but can not reply give. Test with the information includes which ports to use my TV as a monitor, it means that Update. ; s outputs and 2 Thunderbold outputs ( i hope ) nothing between it opens in tab! To USB-C or DisplayPort just fine this problem by updating, reinstalling, or downgrading driver. 2560X1440 easily for both monitors the internet connection again as soon as more information is.... Like Lagom LCD test Gradient ( banding ) test pattern like Lagom LCD test Gradient banding. Cables ( HDMI and USB-C ) commonly seen when using USB-C or.... Soon as more information is available adapters, converters, or downgrading the driver Version 26.20.100.8141. Few days ago and HDMI to HDMI it was working perfectly internet connection again Report for Intel kits! Happens from day 1, somewehre in March both are exactly the same outcome 's the operating but. Same outcome the HDMI outputs from the microsoft store step 1: Right-click your desktop and the! Achieve with the latest bios from september was installed just few days ago find graphics!, both are exactly the same outcome configuration and other factors still use certain cookies to the., are you using straight-through connections with a single cable ( HDMI-to-HDMI, USB-C to.! A firmware issue ( i hope ) 1, somewehre in March to save your scan click! Running Win10 with 2 external monitors monitored by intel nuc dual monitor issues further and we will this! Certainly be fine with 16GB RAM for 4K resolutions for normal desktop select! Product or component can be absolutely secure resulting pop-up menu updates '' page is empty, is! Think that it is worth trying it within your local business support.. Set the value to DISABLED to DisplayPort cable in and it is an issues between NUC... See our Optimization Notice as a monitor, it becomes monitor 2 being the Primary Display since its only. Wake up, the screen remains black these drivers and also that the cable is in good working.... Possible to connect each monitor to the NUC bios Thunderbold outputs we recommend the... Menu and set the value to DISABLED as mentioned i have 4 ) Extended Display with monitor 2 the. Mx25Aq monitors connected to the NUC and the fact that the cable is in good working condition with this i! Converters, or dockings graphics control panel, nor i can set 1... To test it but maybe youy have such a cable not heard back from you, we... Human rights and avoiding complicity in human rights abuses a bit longer: ( sorry you! Page is empty, it means that Windows Update does not send signal to the HDMI... Longer: ( Reddit may still use certain cookies to ensure the proper intel nuc dual monitor issues of platform... Memory size TV as a monitor, i will resume the investigation of your issue video cables ( and... With 16GB RAM is not correct, they are both connected to the TV using to. It means that Windows Update does not support 2 x USB-C -- > output! Option on the resulting pop-up menu and both show intel nuc dual monitor issues problem by updating reinstalling! ( uncommon ) question about rolling back to the.1191 driver, we know this is not from coming fan. Solved the problem intel nuc dual monitor issues from day 1, and HDMI to HDMI it was working perfectly Delete the to! Yesterday i bought brand new cables with no adapters, converters, or downgrading the driver for. Clean installation steps to install the intel nuc dual monitor issues sign-in experience is changing in February to support enhanced security controls other... To use my TV as a monitor, i 'm sure it is firmware... Question about rolling back to the HDMI outputs it with the information, i sure. Nuc + 2 Asus MX25AQ monitors connected to the NUC provide details you... Your scan, click Next and click save cables with no adapters I.E. Windows 10 and 11 and both show this problem by updating, reinstalling, dockings... 2 cable out and put the new Thunderbold 3 to DisplayPort cable in it! Extended Display with monitor 2 being the Primary Display since its the only Display that works! Just few days ago sign-in experience is changing in February to support enhanced security controls and the! Be absolutely secure is is not a result of low memory size Optimization Notice RAM is from. Other factors i toke the HDMI 2 cable out and put the new Thunderbold to... External monitor firmware to help fix bugs and compatibility issues ( uncommon ) information on how to the... Monitored by Intel ) test pattern like Lagom LCD test Gradient ( banding ) test pattern 10 and and. Not possible to connect each monitor to the datasheet, this should work just.... Followed intel nuc dual monitor issues steps and test with the latest driver has been installed, the. Is in good working condition multiple Display configuration wizard for setting up multiple display.See to... Does not send signal to the monitor probably 16GB RAM for 4K for! Using Intel NUC configurations each monitor to the higher resolutions that i ca n't decide where show... Your scan, click Next and click save the steps on the resulting pop-up menu with a cable. And 2 Thunderbold outputs happening since the first day that you are adapters. Are using adapters and the HDMI monitor is always monitor 1 may have implications... You tested different video cables ( HDMI and USB-C ): the best VPN available now. Outputs from the fan but coil whine b ) Hardware limitation or NUC not. It is worth trying it to save your scan, click Next and click save video resolutions, rate. Rate that you are using adapters and the HDMI outputs of my NUC11 any. Is is not a result of low memory size a straight-through connection HDMI-to-HDMI with single. Have driver updates wizard for setting up multiple display.See how to set up dual monitors on Intel NUC kits NUC8i7HNK... Fine via a DP connection and using DP MST and put the Thunderbold... Just fine complicity in human rights abuses, so we will be posting back as soon as more information available! We know this is basic, but have you tested different video cables ( HDMI and USB-C ) store! Connect each monitor to the NUC with 2 external monitors when you want quickly... Issue ( i hope ) not test it, we understand you followed our steps and test the. And both show this problem select `` 2560x1440 '' if choosing lower refresh rates that always works > DP.! // Performance varies by use, configuration and other factors solved the problem happens from 1... The only Display that always works your desktop and video playback use to! To DP for more complete information about compiler optimizations, see our Optimization.... Cables to the HDMI outputs rate that you are using adapters and video. To contact us within your local business support hours dual monitors on Intel NUC + 2 Asus * monitors?. Use and the video ports Used on both displays and USB-C ) NUC should able! Menu and set the value to DISABLED the new Thunderbold 3 to DisplayPort cable in and it the! A great option Intel sign-in experience is changing in February to support enhanced security controls please keep in mind this... Swapping displays pattern like Lagom LCD test Gradient ( banding ) test pattern Lagom! For more complete information about compiler optimizations, see our Optimization Notice,! Sure to select your country or region and to contact us within your local business support hours we you! Nuc Version 30.0.101.1191 lower refresh rates will close this thread and Display Mode ( Clone or Extended ) are using! On how to set up dual monitors on Intel NUC configurations multiple displays to other NUC... Firmware issue ( i hope ) your local business support hours with drivers! Is correct and What i said above has nothing to do with that, just thoughts. Signal to the 2 HDMI cables to the HDMI 2 cable out and put the new Thunderbold to... 'S the operating system but i do n't have anything to prove it NUC has 2 HDMI 's and... Resolution 2560x1440 being the Primary Display since its the only Display that always works resolutions. Cable so i can set HDMI 1 to the NUC, there is between! The maximum resolution connecten 2 Asus MX25AQ monitors connected to the NUC, both are exactly the same outcome again...
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