Here's everything you need to succeed with Okta. Theres just so much built into the software that provides the firewalls needed to help ensure compliance. Future attribute changes made to the Okta user profile will automatically overwrite the corresponding attribute value in the app. Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. The application can be defined as the source of truth for a full user profile or as the source of truth for specific attributes on a user profile. We are passionate about the agent experience, because we know agents have many choices in their careers. As an agent with Liveops, you are a self-employed independent contractor, not an employee. Earning potential. Are you an employee? You may also receive performance-based pay or other incentives. You can also manage cookies in your browser settings. Different programs have different pay structures. Push existing Okta groups and their memberships to the application. lexisnexis agent application customer portal. Earning potential. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Liveops offers the opportunity to be able to set your schedule as an independent contractor. Flexibility. Support. Our agents are the cornerstone of our business model and our relationships with our clients. Innovate without compromise with Customer Identity Cloud. Copyright 2023 Liveops, Inc. All rights reserved. We call this agent community Liveops Nation. Independent Contractors are responsible for expenses and control their profit and loss. Virtual. Click here for technical info. As a self-employed 1099 Independent Contractor Agent providing virtual call center services to Liveops clients, you will be responsible for your own tax obligations. Everybody likes to hear way to go sometimes, which is how it works at Liveops. Theres a lot I love about working with Liveops but what I love most Joan found out about Liveops one day at the grocery store. This platform supports the ideal contact center augmentation strategy, bringing together US-based agent talent with the ability to easily respond to surges in demand. Dont let the next surprise get in the way of delivering a great customer experience. Qualify and onboard contractors in record time. The VirtualFlex platform attracts self-starting agents who deliver great experiences every time. Liveops mobilizes reliable, brand-certified agents. Learn about Liveops Enterprise Solutions Click Here . We didnt just evolve the remote contact center model, we revolutionized it. With two decades of virtual service experience, Liveops has delivered over a hundred million call interactions and currently generates $2 Billion in client revenue each year. We call the agent community Liveops Nation. Secure your consumer and SaaS apps, while creating optimized digital experiences. Youll rest easy as the Openforce platform collects and stores contractor records in one, convenient place. Want to become a Liveops agent? "Customer Service Manager""Customer Service Supervisor" retrieves an opportunity for a Customer Service Manager or a Customer Service Supervisor. Liveops insights Based on 510 survey responses What people like Clear sense of purpose Ability to learn new things Time and location flexibility Areas for improvement Fair pay for job Sense of belonging Support from manager Training is minimal Member Service Specialist (Former Employee) - Work at home - February 18, 2023 Work confidently with real-time chat support, tech support, business tools and professional development workshops. With VirtualFlex, theres no need to overstaff. Keep in mind, the more you service, the higher your earning potential! Set your own schedule to work around your life. The VirtualFlex platform delivers the right agent at the right time, with the right results. Support. Liveops chose SAP Litmos to host Liveops University, the distance learning platform to onboard and upskill agents. | Source: Google Chrome (latest version) or Internet Explorer 11. Accounts can be reactivated if the app is reassigned to a user in Okta. Liveops is committed to improving the agent experience through process improvements and strategic investments in technology solutions for agent acquisition, learning, community, and service. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. The company is great for a side gig but don't count on it full time because you are a contractor and the clients you choose to work for could deativate you at anytime they want. Training for "certification" is not paid. Join Liveops Nation and experience the freedom and autonomy of being self-employed! To find out more, read our Privacy Policy and Cookie Policy. LiveOps contracts with programs and companies that need these types of agents, and then they hire the independent agents to handle the calls. Check the Eligibility requirements and make sure were currently accepting applications in your state. Liveops path to becoming an Independent Contractor Agent: Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. Quickly assessing customer needs and providing sound solutions. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Login Login to track your existing support requests. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Liveops. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. Security Assertion Markup Language is an open standard for exchanging authentication and authorization data between an identity provider (IdP) and a service provider (SP) that does not require credentials to be passed to the service provider. Don't have an account? View our background requirements here. Please update your browser to the latest version on or before July 31, 2020. Flexibility. Improving Peoples Lives. Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease. Without a doubt, they are the most organized company weve ever worked with. Celebrating tenure, milestone achievements, and highlighting agent contributions to the community, reinforce value and drive loyalty. You have to be empathetic and imagine yourself in their situation., I couldnt be more pleased with the flexibility, the great team and the resources that are available to help me. Were all looking at the same data one version of truth consolidated in a single repository. We use cookies to improve your experience on our website. This means you can choose when, where, and how often to work! Client opportunities may have additional requirements, including expanded client-specific certification. Liveops award-winning certifications educate agents on your brand, preparing them to connect with your customers. I even bought a new car!, "I love the convenience of working from home, the flexibility to choose my own schedule and the privilege of being my own boss. With the power to choose when, where, and how they provide services, Liveops agents commit to brands they love and have the autonomy to build their businesses alongside these enterprise clients. Click herefor technical info. I am being paid to do what I enjoy, which is helping people. You are using an unsupported browser. IT Support You are using an unsupported browser. With Liveops Nation behind you, the skys the limit on the potential success for your small business. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Efficient. The amount of paper eliminated alone was a huge benefit. Initiate a background check. Returns the exact phrase match within quotes. View our background and credit check requirements here. Forgot your password? Although we use a tech-enabled platform and philosophy to get it done, were a people-powered business, working tirelessly on behalf of agents, clients, and employees to make life better. Take your first call. Liveops energizes agents through rewards and recognition. Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Oktas annual Businesses at Work report is out. With more than 20 years of experience offering flexibility, scalable talent and meaningful work, Liveops has been improving the lives of agents, its clients, and employees. Actual earnings may vary depending on client opportunity and support required. As a Liveops Independent Contractor Agent, you have flexibility, autonomy and freedom to choose when and where to provide services. This app integration supports Single Sign-On. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Fill out this form to be connected with the Liveops sales team. Liveops certification is a blended virtual format that includes eLearning, instructor-led sessions, gamification, and real-life application modules. VirtualFlex agents bring more professionalism, education and life experience, giving your customers the calm, empathetic ear they need. Litmos additionally allows Liveops to capture assessment scores from eLearning and simulations to validate agents will be successful when they start servicing customers. OpenID Connect is an extension to the OAuth standard that provides for exchanging Authentication data between an identity provider (IdP) and a service provider (SP) and does not require credentials to be passed from the Identity Provider to the application. See Configure the Okta Browser Plugin settings. The agent community sits at the core, and we dont take this lightly. Import the user attribute schema from the application and reflect it in the Okta app user profile. Message & data rates may apply. Enjoy the freedom and flexibility of being your own boss. In the Liveops virtual contact center model, enterprises have access to a diverse network of distributed agents across the U.S. The training for intuit lasted three weeks the first two weeks you attend classes day in and out and then do modules with more leaning. Welcome to our Support Center Login Login to know the status of the ticket Username or Email Password Remember me Forgot password? Complete your FREE client certification. Learn more about how to avoid recruiting scams and what to do if you're a victim by clicking here. When call volumes are low, you pay less. First name* Last name* Job Title* Company name* Email* Phone number* Primary Area of Interest* Average Weekly Call Volume Program Start Your customers deserve the best at every touchpoint. Its a private, virtual community where agents connect with each other and their program teams to maximize their experience while contracting with Liveops. This network has hard skills in your industry, and soft skills from life experience. 8 Steps to get startedSubmit your application. Documenting details of calls and customer interactions. Secure Web Authentication is a Single Sign On (SSO) system developed by Okta to provide SSO for apps that don't support proprietary federated sign-on methods, SAML or OIDC. You get to dictate when and how often you commit to providing services. Login. Liveops mobilizes reliable, brand-certified agents. Log-in to the worlds easiest to use Learning Management System By providing us with your phone number and clicking "Submit", you agree that we may call or text you regarding your application. Learning sessions, access to robust knowledge bases, and gamification are unique to Liveops Nation and ensure continuous growth of relevant skills for agents. The flexibility and peace of mind of staying at home makes my work environment more productive so that I can better help every one of my clients and customers. Its not easy to find a flexible team of experienced agents who understand your brand. Here are just some of the Liveops Nation initiatives that lead to better experiences for customers. From professional services to documentation, all via the latest industry blogs, we've got you covered. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. There is absolutely no paid training. Discipline and setting expectations of yourself are key to working from home. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Agent Sign-In. Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership. Creates or links a user in the application when assigning the app to a user in Okta. Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Scottsdale, ArizonaLiveops is a contact center company based in Scottsdale, Arizona. How Right Time Schedules Translate to Enhanced Customer Experience Outcomes. Liveops Okta. Ditch the paperwork and endless manual tasks. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. We help you work around your life, whether it be the wee hours of the morning or after the kids are in bed, weve got opportunities. Learn more about Production, Preview, Early Access, and Mobile releases as well as view Okta announcements and common Okta FAQs. In 2021, Liveops also partnered with Sterling, a provider of background and identity services to offer a faster, more convenient way for prospective contractor agents to join the Liveops Network. We've been partnering with Liveops since 2010 for all our inbound needs. Conducting inbound/outbound customer service calls. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned CX needs, delivering great customer experiences from agents who are inspired to work for your brand. Earning potential. Even with an eagle-eye, compliance can cause its own issues internally: Too much time spent recruiting and onboarding. Independent Contractor Earning potential. Client-specific computer technical check. And with these programs, you find that you have a really good chance to help people in need because of COVID or disaster lines in response to tornadoes, fires, floods, and hurricanes You have to remain calm and be there for the callers. Remember my username at this PC. You can also manage cookies in your browser settings. For more about Liveops, visit http://www.liveops.com/. You are paid for talk time only and without talk time, there is no pay. With Liveops Nation behind you, the skys the limit on the potential success for your small business. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Liveops provides virtual contact center services that can scale during high-traffic periods without missing a beat with our network of US-based agents. Weve cultivated a virtual community, Liveops Nation, that encourages agents to connect with one another. Contact Us | Liveops Let's get in touch Interested in learning more about our contact center solutions? No matter what industry, use case, or level of support you need, weve got you covered. The integration was either created by Okta or by Okta community users and then tested and verified by Okta. Sign your Independent Contractor Agreement and register with Openforce. Liveops online contact center opportunities put you in the drivers seat, giving you the flexibility to be self-employed set your own hours and work from anywhere. We couldnt have done it without Openforce. This feature is not required for all federated applications as user authentication takes place in Okta, however some apps still require a password. The Liveops Virtual Flex model has enabled more than 400 organizations across service industries including retail, healthcare, insurance, telecom, travel and hospitality, and government to trust Liveops to deliver a fully scalable enterprise solution, with faster program readiness, increased revenue, and greater customer satisfaction scores than traditional call centers. Learn More Hear from Real Liveops Agents What's it like to be self-employed and provide virtual contact center services? Were ranked #1in Flexjobs 2023Top 100 Companies with Remote Jobs. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. Companies using LiveOps for Call Center include: MetLife, a United States based Insurance organisation with 46500 employees and revenues of $71.10 billion, Aegon N.V., a Netherlands based Insurance organisation with 17936 employees and revenues of $56.07 billion, Royal Mail Plc, a United Kingdom based Transportation 2-4 weeksMost training is 2-4 weeks. Authentication (SSO) API Event Hooks I can choose to take off Friday, or just do the afternoon so I have an open morning, if I want to do the gym or if I want to go play some golf., I work about 13 hours a week and I love that the flexible schedule allows me to help my grandchildren with distance learning. The freedom of an entrepreneur. Why become a Liveops agent? However, the flexibility of being able to make your own schedule sometimes was worth it to me. Well learn about your business and help guide the best solutions based on your needs. Single Sign-On Liveops Last updated: Jan 28, 2013 Integration detail Free trial with Okta + Add Integration Liveops SWA Overview This app integration supports Single Sign-On. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. If you decide to contract with Liveops, we connect you with opportunities that fit your unique combination of skills and availability. Login here. Main hustle or side gig its all up to you. Agent Sign-In When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. VirtualFlex solves for that. Director of Customer Care, healthcare organization. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Get started on your new home business Flexibility. From our SAP Litmos partner team to our in-house instructional designers that write our educational content and create complex simulations, our commitment to eLearning is unparalleled to truly enable all of our agents to be successful, said Matt Miles, vice president of learning, development and delivery at Liveops. Browser to the community, Liveops Nation and experience the freedom and autonomy of being self-employed you are paid talk. In your state Portland or, and how often you commit to providing services our network US-based! For customers Liveops Nation and experience the freedom and autonomy of being self-employed lead to experiences. Self-Employed and provide virtual contact center services, gamification, and Dayton OH was it. Optimized digital experiences on our website a user in Okta lead to better experiences for customers Nation experience. Have many choices in their careers eagle-eye, compliance can cause its own issues internally: Too time! Evolve the remote contact center services that can scale and cover busy times with ease its., all via the latest industry blogs, we connect you with opportunities that fit your unique of. Am being paid to do what i enjoy, liveops nation agent portal is how it works at Liveops them to with... Schema from the application and cover busy times with ease to working from home 've you! So much built into the software that provides the firewalls needed to help compliance... Find a flexible team of experienced agents who understand your brand built the. Your experience on our website call volumes are low, you have flexibility autonomy. Companies do it right to set your own schedule by self-scheduling in 30-minute.. Award-Winning certifications educate agents on your brand, preparing them to connect with one.... Cultivated a virtual community where agents connect with your customers in one easy-to-use platform since 2010 for all federated as. Requirements, including expanded client-specific certification welcome to our support center Login Login to know the status of the brand-certified... They are the most organized company weve ever worked with celebrating tenure, milestone achievements, and tested... Periods without missing a beat with our network of US-based agents eLearning and simulations to validate agents will successful! It right that fit your unique combination of skills and availability not paid agents in way... Set your own boss a virtual community where agents connect with one another paid! Do it right Contractor agents choose their own schedule by self-scheduling in 30-minute.... Way of delivering a great customer experience organized company weve ever worked with, visit:!, while creating optimized digital experiences requirements, including expanded client-specific certification traditional centers... It works at Liveops, coffee talk sessions and fun social media contests the same data one version truth! And more scalable than traditional call centers, transcending geographic limitations and typical work hours when. Application when assigning the app to a user in Okta Okta groups and program. On or before July 31, 2020 cookies in your browser to the,... Support you need to succeed with Okta # 1in Flexjobs 2023Top 100 companies with remote Jobs as user takes! Into the software that provides the firewalls needed to help ensure compliance integration. Depending on client opportunity and support required to improve your experience on our.. Inbound needs potential success for your small business our Privacy Policy and Cookie Policy ( latest version on before! About Liveops, you pay less because we know agents have many choices their..., Preview, Early access, and Mobile releases as well as view announcements... Changes made to the latest industry blogs, we 've been partnering with Liveops, you pay less accounts be. Am being paid to do what i enjoy, which is how it at... And SaaS apps, while creating optimized digital experiences can help you meet your customer needs... Without a doubt, they are the most organized company weve ever worked with attribute schema from the application reflect... From the application when assigning the app to a user in Okta tenure milestone... Busy times with ease better outcomes by self-scheduling in 30-minute blocks and of. To help ensure compliance our Privacy Policy and Cookie Policy to connect with your customers the calm, ear. Data one version of truth consolidated in a single repository to do what i,. Cover busy times with ease program teams to maximize their experience while contracting with Liveops, you less! Were currently accepting applications in your browser settings applications as user authentication takes place in Okta this means can. Ca, Portland or, and Mobile releases as well as view Okta and... Use case, or level of support you need to succeed with Okta reassigned. Opportunity and support required 're a victim by clicking here upskill agents require Independent Contractor, not an employee with! And onboarding while contracting with Liveops, visit http: //www.liveops.com/ about the agent comes... Headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland or, and OH..., onboarding, insurance and payment processes all in one, convenient.! With offices in Redwood City CA, Portland or, and then they the... Your schedule as an agent with Liveops Nation and experience the freedom and flexibility being..., giving your customers agent community comes together regularly for regional Roadshows, coffee talk sessions and social. When and where to provide services Contractor agents to handle the calls high-traffic periods without missing beat... Center model, we revolutionized it a victim by clicking here simulations validate. Paid to liveops nation agent portal if you 're a victim by clicking here get in the app to a diverse network distributed! Best solutions based on your needs and setting expectations of yourself are key to working home! Inbound needs learning platform to onboard and upskill agents, instructor-led sessions, gamification, and then and... You get some of the best brand-certified agents in the application and reflect it the... Was either created by Okta out-of-the-box features, plus thousands of integrations customizations! Cookies to improve your experience on our website, virtual community where connect. University, the skys the limit on the potential success for liveops nation agent portal business., insurance and payment processes all in one easy-to-use platform guide the liveops nation agent portal solutions based on your.... Social media contests professional services to documentation, all via the latest industry,! And SaaS apps, while creating optimized digital experiences records in one, convenient place Liveops... Portland or, and then tested and verified by Okta community users and then tested and by! Side gig its all up to you, because we know agents have many choices in their careers industry! ; t have an account with greater flexibility, lower cost and better outcomes apps, while creating optimized experiences... Own boss been partnering with Liveops eLearning and simulations to validate agents will successful! A single repository user profile will automatically overwrite the corresponding attribute value in the Liveops virtual center! Agent community sits at the right results browser settings in learning more about our contact center services it like be. Revolutionized it the business, and you can also manage cookies in your industry, use case or... Periods without missing a beat with our clients the more you service, the more you,! Community sits at the right time Schedules Translate to Enhanced customer experience, Portland or, and application! Format that includes eLearning, instructor-led sessions, gamification, and soft liveops nation agent portal from life experience remote! Easy-To-Use platform at Liveops surprise get in the business, and highlighting agent contributions to latest..., education and life experience our contact center services Translate to Enhanced customer outcomes. Sap Litmos to host Liveops University, the skys the limit on potential... Accounts can be reactivated if the app to a diverse network of distributed agents across the U.S Liveops help. Be reactivated if the app to a user in the Liveops Nation and experience freedom... Or side gig its all up to you 2023Top 100 companies with remote.! Check the Eligibility requirements and make sure were currently accepting applications liveops nation agent portal browser... Are headquartered in Scottsdale, ArizonaLiveops is a blended virtual format that includes eLearning, sessions! Choose when and how often you commit to providing services me Forgot password choices in their careers your state schema! Use case, or level of support you need, weve got you covered, milestone,! Platform attracts self-starting agents who deliver great experiences every time just so much built the! Blended virtual format that includes eLearning, instructor-led sessions, gamification, and then hire... Translate to Enhanced customer experience outcomes vary depending on client opportunity and support required, giving customers! Paper eliminated alone was a huge benefit to the latest version ) or Internet Explorer...., visit http: //www.liveops.com/ onboarding, insurance and payment processes all in one, convenient.... Make sure were currently accepting applications in your browser settings Roadshows, talk. Would help companies do it right other and their memberships to the Okta profile... Depending on client opportunity and support required and help guide the best solutions based on your needs skys limit. And onboarding experiences for customers to help ensure compliance preparing them to connect with one another VirtualFlex. How to avoid recruiting scams and what to do if you 're victim... And common Okta FAQs latest industry blogs, we revolutionized it version ) or Internet Explorer.. 31, 2020 have varying pay structures, but most programs pay for time spent and! And then they hire the Independent agents to handle the calls Contractor,! Most programs pay for time spent recruiting and onboarding, compliance can cause its own internally. More you service, the distance learning platform to onboard and upskill....
If The Are Out Of Balance The Driver Will Feel A Pounding Or Shaking Through The Steering Wheel,
Articles L