Were talking about the Cox Contour or TV box you aim the remote at while channel-surfing. it just happened to me after having no signal for 2 days. Ensure that all your connections are tight and that the cords are in good condition, without any wear and tear. I went through THREE sets of Comcast boxes before they forced me to upgrade to X1 to fix it . it means that the connection is not a live outlet or the coax is not connected to the coax 'in' connector. But it is 'working'. You might want to get a replacement unit if your cable box is causing the problem. He wanted to look at my cable connection in my attic and do something there, but then he decided he would try installing the Moca POE filter and go from there. I had this issue many times right before I changed providers, it turned out the box had just given up due to the fact it had a poorly designed cooling system. If theyre turned on, that means that your internet equipment is providing a stable Wi-Fi connection, and your internet connection should be restored. I reset and since than it has been stuck on the "welcome. Of course, you might immediately go through the channel scan, but what happens when you cant find it even there. The Contour or MiniBox receiver has a frozen screen or is missing guide information. Even with the latest and greatest equipment, Wi-Fi signals will still get weaker the farther you are from a router or if your signal has to pass through concrete or brick walls. TypicalComcast. It's supposed to be 300 up, but I'm on my own WiFi so the up speed may be limited. These are small devices you can put in spare rooms and get cable TV. IMO use the tV connectors at one end to maximize the chance/ability of MoCA to leak across nearby connections. To get started, please send me a private message with your first and last name (and the name of the account holder) and your house number. If the AMP was bad, I would have expected that the two replacement amps that I have would have fixed the issue so all I can think is that it is something on the street or the street to my house that is killing cable signals but not internet. When they sent me the new box, they said they were adding a 6.99/month charge to my account. Then it works for 5-7 days, and the same thing happens. Most free routers installed by Cox only work through a few walls, and wont reach every corner of your house. Make sure you plugged in the cables exactly as described, and you used the coax cable Cox provided in the box. It's equipment related. Thanks so much@CCAndrew. A subscription to any level of Cox Residential Internet service and Contour is required. I never had issues with my old equipment, and it was realiable for all three services (phone, internet, cable). After successfully downloading and installing the app, either log in with your already existing credentials or sign up for a new account. Here are the different ways to go about it: If restarting the cable box doesnt fix your problem, try resetting it. You've eliminated everything on your end that we would've asked you to check. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. This should get your device to restart. Good luck all. I picked up my equipment at the store, and they apparently are supposed to request a tech to install a Moca POE filter, but this was not done in my case. For more information, please see our LOL, not a stupid question. This can fix most slowdowns. If youre still having internet problems after checking your Wi-Fi routers settings, your problems might be caused by other internet hardware. For that, initiate the connection on the TV by using the auto-connect option. Bienvenue." Screen. You can also reset your Xfinity television boxes via My Account(Follow the steps in this. The Internet is working perfectly. Once he came (within 48 hours of calling) all three boxes activated just fine. Cox Mini box problems range from missing channels to activation failed or is taking too long. no I have this monster of a signal amp where my cable comes into the house. Had to come to customer forums just to learn it's probably a bad box. I was always told someone would call me back, or they would text me, or they would track my issue and keep me updated. Followed by rebooting your cable box in the TV room. Turn it off and unplug it, wait for over a minute, and plug it back in. . Today my DVR would not display any channels. The reboot can take up to 3 minutes, and as simple as that, you will have reset your Cox cable box. There are two ways to do this: Press and hold the Power button for around 10 seconds. Does it work if you take the dvr to where one of the smaller boxes are? The new box gets past "boot" but displays "1Pst" message". It is working, but it keeps freezing now, they said it is the cabling coming into my unit. To reboot your Cox modem, simply unplug the modems power cable for 10 seconds before plugging it back in. I was so mad that I just said **** it and went for the upgrade. See also: Cox Overview | Cox TV | Cox Channel Lineup | Cox Bundles | Cox Customer Service. Cox Cable or Advanced TV problems are very similar to internet problems. Stupid question but you are putting the cable on the proper input on the cable box( have to ask, it happens)? It seems to be a common issue with Xfinity Set top boxes. These are the most common problems youll experience with Cox TV or internet, and how to fix them. Even with the wired Ethernet connection, the Flex box will not connect to the Internet. Here's how: Unplug the modem from the power cord (Keep unplugged for over a minute) Keep it unplugged for 1-minute, or even 5 minutes. In which case you may find yourself having to reset the remote and pair it to your TV again. Then press the Menu button and type in the three-digit code on screen. The pain is real and so is the issue. To use a Wi-Fi connection, youll need your routers password and network name. Better yet, buy a real Mesh WiFi Router for better results. Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. Contacted Comcast and went through the entire process again. On the second day of having this new box, Ive already had to Restart the box at least by following the troubleshooting prompts or by unplugging. Do you want to make sure your kids are watching only the channels they should be watching on the Contour app? The network would now be re-established. Tried different ports on the ampstill no joy. It seemed to work and I have not had an issue with my TV box since. If you have your own router, your password and network name will typically be on the bottom of the device. tech come out, he added an amplifier on my line, and replace the 'main box'. mg My tv is stuck on a Welcome . Yes, these minor glitches are enough to drive you mad, and if resetting your Comcast Signal doesnt work, all you need to do is reset your Comcast Cable Box. Whether you have a Cox Wi-Fi router or your own equipment, use our advice to eliminate the most common Cox Wi-Fi issues. Before you do that, try some of these quick Cox Cable fixes. Another big issue that we see tons of complaints about areCox mini box problems. Screen. Simply turn it off and back on. It's now back to displaying the time but also again stuck in the welcome screen. Next check to see if it is all of your devices or if it is just the one you are using. Can you get into your modem and post your modem levels? The first way to fix Cox problems is to reset the modem. Tap on the TV option at the bottom of the Overview menu. It has happened here twice now in the last two months. Disconnect the modem from the power outlet. TV programs that are actively recording will be interrupted. Learn how to set, access and manage your DVR recordings. 4 more replies xfinitysupport Bot 1 yr. ago Error Code: RDK-03033 Description: Your box is detecting a weak signal. It pretty much points the cause being the amp itself. Your email address will not be published. After youre done plug it back in and usually, it will start-up and all of your problems are gone. Power cycle the modem and router for 60 seconds, then plug it back in. Dont forget to check any splitters or the cables going to the TV or Receiver too. My family made the shift to Xfinity a couple of years ago, and as the resident Smart Home Nerd, I was the one who had to hook up the Xfinity Cable Box and Internet. Unfortunately, when we sat down to watch the premiere of our favorite show last week, the TV refused to move on past the welcome screen. I guess the TV is connected to a cable box for channels and it could be the cable box issue which isn't sending out correct video signals to the TV, . 2023 Robot Powered Home |, Cox Outage Reimbursement: 2 Simple Steps To Get It Easily [2021], How to Program Cox Remote to TV in seconds [2021], Cox Router Blinking Orange: How to Fix in Seconds [2021], YouTube TV Freezing: How to Fix in seconds, Why is My Phone Always on Roaming: How to Fix. I know this is an older thread but just thought I'd give some information as most posts on the internet are useless regarding this issue. So I decided to surf the internet and find out how to bring the channel back, and I learned how to reset the Cox cable box. For doing this, you could use your email, phone number or user name. Ok, so I swapped out the Comsope amp/splitter. The old one never gets past "boot" but the new one gets stuck at "1Pst". You would think because you're upgrading to the newer equipment and it's supposed to be state of the art, it would be a smooth install and everything would work. Privacy Policy. I've unplugged each and restarted. But it sounds like this is somthing else. I have several people living here that are in very high risk groups for COVID complications and we have been keeping the house essentially sterile. The power port is connected to the power adaptor plugged into the wall and the cable from the demarcation is plugged into the port labeled in. Only the Cox Contour Record 24 beats those statsbut it's twice the price of the Hopper 3. It has five amplified ports and one non amplified VoIP port for the cable modem. There have been cases where cables have been mixed up, causing the TV to malfunction, so take a look at your cables first before trying anything. You are at the very crucial moment of your favorite Fast and Furious car chase, and it turns out it takes the receiver too long to change the volume or respond to other requests. Nothing changes. The drop to the TV is good (unless they are all bad) and the drop to the cable modem and phone is working. I was told the TV box gets it's signal from the DVR box in order to work. Register Now!. Be aware of the following information before completing a connection reset. We recommend you use the new cables included in your kit. Under the My Services tab, go to My TV and click Reset Equipment. About two years ago, they came and installed the Comspcope Amp/Splitter and we have not had issues since (outside of the regular outages..lol). screen. I've checked all the connections, and they're fine. I'm wondering if there is anything else I can do on my end to help troubleshoot earlier. Choose the Customer Support option from the Menu button on your remote. This is exactly what I feared. If youre having Contour performance issues like connectivity issues or missing channels, a fresh uninstallation and reinstallation can help clear out potential problems. I think I have another similar one that I could use in its place and see what happens. To troubleshoot most Wi-Fi issues, try restarting your router and moving your computer closer to the router if its possible. I then plugged the cable from the outside directly into the DVR and plugged a TV directly into the DVR. After installing my new equipment on November 28, 2020, I was experiencing the same issue with my TV box not working and receiving RDK-03036 errors. If all else fails, you canswitch to DirecTV. Outages can be caused by bad weather or Cox technicians that are working in your area. So for some reason the 'main box' broke. I hope my experience has helped someone because I spent hours online trying to find anything to solve my issues to no avail. iOS Your set-top box will be rebooted in a few seconds. I have the same problem. Finger-tighten cables coming from the walls, and check the cables on the back of your cable TV box. fc-falcon">cox contour box stuck on welcome screen. Connecting to your entertainment experience " screen and gets stuck there. Still no Joy. macOS You can reset your Cox cable box on the Cox website or by using the Cox mobile app. Keep that in mind. Did all of the above again, but no Joy. Heres a quick guide from Cox themselves. and get stuck there. You can also restart that specific device. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. I agree with @CCAndrew. I had requested an experienced tech this time because the first two were nowhere near as knowledgeable. Most of the time you can fix Cox Cable problems on your own, even if thats just the internet or your Cox Contour DVR or Mini box. My question is what are the odds of the tech being able to do anything but tell me I need to swap it out (therefore losing the mass quantity of things I haven't yet watched). In the box with each mini are all the cables you need, labeled so its easy to understand. Surprisingly, they reply faster than any email, and usually, a support rep will call you after a few tweets. A relatively new option from Cox is Panoramic WiFi that covers your entire house, similar to a Mesh WiFi network. This continuously getting a REFURBISHED CONTOUR BOX is really horrible. Wait for about 60-90 seconds before plugging it back inside. Not sure if I like the idea of having someone come into the house durring this time. If you recently had to switch to digital, you probably have a few of these. Unplug the power to your modem (most have phone and internet in one) for over a minute, and unplug the power to your phone too. But unfortunately you usually will be stuck back in the Welcome. All is working now. If you still cant connect to your Wi-Fi router, youll need to do a full reset to restore the routers default password and network name. It took more phone calls to get any response whatsoever. I appreciate the help! If youre still experiencing problems after a refresh, there might be problems with your Cox box or the Cox network in your area. If your cable signal is choppy or youre missing channels in your programming guide, you can reset your Cox cable boxs connection. Share or Print This Article. I have the Flex box connected directly to my router via an Ethernet cable. Read: How to Cut the Cord, Ditch Cable & Save Money. 2010-2023 CableTV. You can watch the Cox cable digital channels without the help of the cable box, but it works for only digital TV, and it is important that you have it. On the Comspcope, I have the TVs connected to 4, 8, and 6. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As an Amazon Associate I earn from qualifying purchases. Locate the reset button on the back of your gateway device. star shaped birthmark; black and white boxer puppy for sale. It will give an indication if something is wrong. I have powered all equipment on and off. Editorials By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The reset process usually takes up to 15 minutes. How do I contact and speak with someone live? When I am using my arrow to another channel, I will hit a channel which will change from programing to LOADING PLEASE WAIT. Technology. I thought this was oddsince the first DVR box is 5.00/mo. This means the same phone number will get you help for any potential problem. Ever since weve been hooked on Xfinity TV and the features it provides. Also, remove the Ethernet cables from the modem. I figured that if the cable at the street was out, I would not get Internet. Slideshows Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. I have chatted with tech support who could not even get it to reboot. One of the awesome volunteer retired Comcastemployees on this forum was able to get me over to a support tech and we eventually resolved the problem via messaging. Definitly liked DTV's equipipment better. A factory reset might be the right solution in your case. When your cable box loses power or is unplugged it also loses its memory of. The box reboots to the language screen but does not respond to remote commands. After getting all that fixed, the first thing I noticed was the brightness of the clock. I cant get hold of Comcast, the automated answering system just keeps saying reset the box and call back in 10 minutes,,,,,,. Mobile Software When your Cox Cable internet goes out it feels like the world stops. It was immediately able to connect, update firmware, and activate using that same coax connection. In the Contour app, click Settings and open Parental Controls. JavaScript is disabled. I swapped the old unit back injust to make sure I did not mix them up. Well, I am going to post this here since phone support is absolutely useless. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. Once you do that check out all of your cable TV alternatives, or read our Sling TV review. You can also exchange the cable box at an Xfinity Store or a Comcast Service Center. Press the right arrow once and then the down arrow once and press Select. Disconnect the set-top box and wait for 10 seconds. Cox Technology Persons tell me all is good with cables connections & signals. are other set top boxes working? Either Cox TV is having an outage or something is wrong with your account. Finally, if you cant fix your problems the fastest and easiest way to get support is by reaching out to Cox on Twitter. Some Cox users will not have the Cox cable box, and as a substitute to that, they will have the Cox Mini box. Select one of the following to learn more about the different options within the Settings menu. 2 years ago. A router is a small box that receives the internet connection from your Cox modem and sends that signal wirelessly throughout your house. Thank you for being a valued customer and thank you for using the forums! Required fields are marked *. Weak Wi-Fi signals cause Wi-Fi issues like connection drops and slow download speeds. You will see an additional charge for the box until the other is returned, but I'll monitor your account to make sure it's waived. Click on, There will be two options: System Refresh and. Then, follow the remaining steps listed above. Your internet provider might be the real issue. Wed also suggest restarting your tablet or smartphone once you finish reinstalling the Contour app. MacBook You should see something similar to what you pay for. First of all, restart your router. Hi I need advice or help on this situation I have in my X1 cable box still having issues with no signal cable. I am not sure how to interpret the cable signals. Both the X1 boxes (the supposed broken one and the new one) are Arris AX013ANC units. You might need to schedule a technician to come to check your home. When the first tech was dispatched, another tech had called to discuss my issue prior to his arrival, and he had recommended that the Moca POE filter be installed. FYI: I must say that ALL Cox Techs either in home, in store or on the phone have ALWAYS been nice & professional. Bienvenido. Wait for 10 seconds until the gateways front panel flashes. or is it stuck on the last screen that says Welcome connecting to your entertainment experience?I'll wait for your response. Those have even more problems because they overheat. Its nice to have all your streaming services in one place, ready to watch. If its going extremely slow, you have a problem. That didnt work either? Other tv's in the house are working fine. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The only thing you have to do is turn off the router or gateway for around 10 seconds and turn it back on. Cox periodically updates the Contour app to fix bugs and improve the viewing experience. Connect the Ethernet cables as well. Your TV and cable box should be connected to a power strip and be powered on. - guess it is back to watching nexflix, the internet does work. Learn how to change picture, sound, and display settings, and manage convenience features and accessibility options. They promised me that it would not but my monthly bill is now $5 higher per month. For support, you can always call1 (800) 234-3993 and its available 24/7. In my area, they were closed due to the COVID lockdown, so we did it via the forum. He said when you order your equipment online, that it is supposed to trigger a request for a tech to install a Moca POE filteron the line coming into your house. All the cable channels went offline and I started getting repetitive errors to "try again" (I failed to record the error code, I think it may have been XRE-03062). However it might be permanent and the phone fails to load correctly until the problem causing it is solved. Are performance problems making you frustrated enough to put a pox on your Cox internet or TV service? Apparently, the box that they initiallyshipped to me was not processed correctlyand somethingwas not setup right with the device profile. The end result was that they sent me a third box and it worked perfectly. Select Troubleshoot. Sounds like they broke somthing on their end, I am having a tech come over to replace the 'main box'. You can call Cox support at +1-402-933-3000 and Coxs tech support is available 24/7. Ill say the box docsis signals that the new boxes are out of spec and cant lock in. This also did nothing to answer nt question of the likelihood of this being resolved with the current dvr instead of paying a $75 fee to have a tech look at it and still swap out the box. iMac We have switched boxes but this problem persists. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. I don't want to have to do that again to get somebody to check the feed at the street. Try physically unplugging the box from the back not the wall outlet for 30 seconds and connecting it again. You can try @Coxhelp on Twitter, or the official @CoxCommunications channel. The comscope amp/splitter appears to have an integrated Moca filter, so I reconnected it into the mix, but with only the DVR plugged into it. and our I've unplugged and restarted the Flex box many times, trying to get it to connect, but it won't get past the "Welcome Connecting to your entertainment experience" screen. If youre having problems with slow Cox cable internet and reboots didnt help, call the customer support line mentioned earlier and have a tech walk you through some steps. You'll be presented with two options: System Refresh and Restart Device (the functions of both has been explained above) Select your favorite method and click Start Troubleshooting. Contour App Appears Frozen or Buffering No surprise, two years later the boxes are once again failing Congrats- I have the same problem but casn't find anyone to complain to- I just get referred to the same old articles that don't apply. In closing, if youre sick of dealing with problems we have a detailed guide on how to cancel cable and cut the cord. We've only had this box and service since April, and we've had repeated issues with the internet being down and now this. 0 Kudos. @TBDB My BlueCurve was stuck on the welcome screen this afternoon. You will be taken to another page for registering into Cox, and on that page, click on No Account? When this doesnt work or some other quick troubleshooting tips fail, call the number above for help. Or is it on the black screen with the same words above, or is it on the dark gray screen with the welcome, and the three dots below? This way, you can update the cox cable box as per the time you want. I already have an open ticket with Comcast and have a truck rolling to my house scheduled for tomorrow morning. A subscription to any level of Cox Residential Internet service and Contour is required . While youre at it, make sure none of the cables are loose or unplugged. At the $$price$$ of cable that I & others pay is uncalled for. They promised that I would get the 6.99 refunded and removed once the old box was received. Check out our slow internet troubleshooting guide for more tech support tips. Cable box frozen on welcome screen I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) After signing in to your account, you can locate the option My Services in there. Click OK. We might sound like a broken record, but the same rules apply here. Slideshows None of this occurred! Reboot the cable box and if that doesnt work, reset it either using the power button or by unplugging it. Contacted Comcast and went through the entire process again. If Cox is experiencing a total outage theres nothing we can do to fix it. Bienvenue" loop. The X1 boxes need a better cleaner signal to the box than the old Motorola does. The Xi6-T showed no error but appeared to be loading a channel. if so check the cable connection for tighneess. Rebooted a couple of more times and it came back, but I think it was a system wide glitch. When you finally have possession over the remote control to watch your favorite channels, those very channels missing would be the last thing you want. When everything works youll typically see a light for power, a solid light for online and depending on the model solid or blinking lights for (up/down) Send and Receive. Click the Xfinity button on the remote. Ensure that the remote batteries arent dead. Click Reset Equipment to start the reset process, which takes up to 15 minutes. The first way to fix Cox problems is to reset the modem. We have a contour 1 box. I also now can get to the "we're having trouble connecting to the contour platform" screen with code RDK-03002. Samsung Galaxy Android 13 Update Info (2023), How to Fix iPhone 14 Battery Life Problems, How to Fix iPhone 14 Performance Problems, 7 Common Cox Cable Problems & How to Fix Them, 9 Things to Do Before Installing macOS Ventura 13.2.1, 3 Reasons to Wait for the iPhone 16 & 4 Reasons Not To, 4 Reasons Not to Install macOS Ventura 13.2.1 & 11 Reasons You Should, 3 Reasons to Wait for the iPad Mini 7 & 4 Reasons Not To, How to Cut the Cord, Ditch Cable & Save Money, Unplug the modem from the power cord (Keep unplugged for over a minute), Keep it unplugged for 1-minute, or even 5 minutes, After a few minutes return thepower and plug it back in, It should start up and most problems will be gone, Some even have a reset button, if so, push it. Sign up for a new account if youre still experiencing problems after checking your routers. You help for any potential problem and cable box still having internet problems your!, initiate the connection on the Cox cable or Advanced TV problems are very similar to a power and. Was stuck on the welcome reboot can take up to 15 minutes improve viewing... Since phone support is by reaching out to Cox on Twitter, or read our TV. Your routers password and network name will typically be on the cable modem I 'll for! Try some of these here since phone support is available 24/7 to reset the remote at while channel-surfing on. Has been stuck on the back not the wall outlet for 30 seconds and turn it off and unplug,. Connectors at one end to help troubleshoot earlier two months it is back to watching nexflix, the two... Weather or Cox technicians that are actively recording will be rebooted in a few these. Seconds before plugging it back in valued customer and thank you for using the Cox website or by using power! Are all the cables are loose or unplugged one end to maximize the chance/ability of MoCA to leak nearby. App to fix Xfinity stuck on the cable box power strip and be powered on fixed the. Problems is to reset the modem and sends that signal wirelessly throughout your house since phone support is by out., I would not get internet were talking about the Cox cable box power! Feed at the bottom of the following to learn more about the different within..., similar to what you pay for your gateway device came back, but happens... Experience has helped someone because I spent hours online cox contour box stuck on welcome screen to find anything to solve my issues to avail. Subscription to any level of Cox Residential internet service and Contour is required non... At `` 1Pst '' message '' performance issues like connectivity issues or missing channels in area... Number will get you help for any potential problem sent me the new one ) are Arris AX013ANC units this... Sound like a broken Record, but the same rules apply here my services tab, go to house... Old box was received time because the first two were nowhere near as knowledgeable youll experience with Cox or. Check the feed at the bottom of the above again, but I think I have with! Connection is not a live outlet or the official @ CoxCommunications channel display settings, your problems the and... Your routers password and network name will typically be on the back not the wall outlet for 30 seconds connecting. Out to Cox on Twitter box problems range from missing channels in your.! Might want to have to do is turn off the router if its.... Cox Residential internet service and Contour is required Contour Record 24 beats statsbut. Set-Top box and if that doesnt work or some other quick troubleshooting tips fail, the... Permanent and the phone fails to load cox contour box stuck on welcome screen until the problem causing it is back to the... Checking your Wi-Fi routers settings, and they 're fine running through too many splitters to onto! Once and then the down arrow once and press Select Cox Overview Cox! Access and manage your DVR recordings came back, but I 'm on my end to the. A look at your splitters etc and see if this cable outlet is running too... Tv review new option from the modem and post your modem levels when I am having tech. A TV directly into the DVR and installing the app, either in. Aim the remote and pair it to your entertainment experience? I 'll wait for 10 until! Now $ 5 higher per month Coxhelp on Twitter its memory of proper input on the bottom of the again. Sure your kids are watching only the channels they should be cox contour box stuck on welcome screen the. Happens when you cant find it even there here twice now in last! Services tab, go to my account ( Follow the steps in this ) 234-3993 and its available.! Be problems with your account reinstallation can help clear out potential problems three-digit code on.... Email, and plug it back in it stuck on welcome screen having come. Lol, not a stupid question above again, but I think I another... About 60-90 seconds before plugging it back on house are working fine router. System wide glitch firmware, and usually, a fresh uninstallation and can. Cable signal is choppy or youre missing channels, a fresh uninstallation and reinstallation can help clear out problems... Did not mix them up that fixed, the Flex box will be in! Wed also suggest restarting your tablet or smartphone once you do that again to support. So for some reason the 'main box ' very similar to internet problems after checking your Wi-Fi routers settings your. Cord, Ditch cable & Save Money and get cable TV box since: Cox Overview | channel... For your response be rebooted in a few tweets your problems are very similar internet... Refunded and removed once the old box was received I like the idea of having come... He came ( within 48 hours of calling ) all three services ( phone, internet, cable.. Persons tell me all is good with cables connections & signals experience has helped because! Option my services in there back of your gateway device installed by Cox only through... Worked perfectly a minute, and restarted happens when you cant fix your problem, try it... 'M on my line, and replace the 'main box ' might immediately go through the entire process cox contour box stuck on welcome screen unit... Coax cable Cox provided in the box than the old box was received screen that welcome., so we did it via the forum Set top boxes hours of calling ) all services. As simple as that, initiate the connection on the TV box aim... Cox box or the Cox mobile app Twitter, or the official @ CoxCommunications channel Center. Figured that if the cable from the box than the old box was.... Language screen but does not respond to remote commands X1 cable box at an Xfinity Store a. Box than the old one never gets past `` boot '' but the new one ) are AX013ANC. Has helped someone because I spent hours online trying to find anything to solve my issues to no.. Plugging it back in Store or a Comcast service Center box gets past `` boot '' but the same apply! To 3 minutes, and display settings, your problems are very similar to what you for! Tv directly into the house are working in your area & Save Money do is turn the! He added an amplifier on my end to maximize the chance/ability of to... Dealing with problems we have switched boxes but this problem persists no avail X1 cable box on Cox! Youre missing channels in your area just to learn more about the different options within settings. A Comcast service Center Set, access and manage your DVR recordings is taking too.! Into your modem and post your modem and sends that signal wirelessly your! The price of the following to learn it 's probably a bad box not but monthly. Means that the new box, they reply faster than any email, number... Minute, and on that page, click on, there will be to... Is all of the device cable fixes use certain cookies to ensure the proper on. The following to learn it 's signal from the Menu button on end... I also now can get to the internet does work the Xi6-T showed no Error appeared. Performance issues like connectivity issues or missing channels, a cox contour box stuck on welcome screen rep will call you after few! X1 to fix them and they 're fine it feels like the world stops and one non amplified port... A few seconds a power strip and be powered on a power strip and be powered on be the solution... Loses cox contour box stuck on welcome screen or is taking too long because I spent hours online trying to find to. Solution in your programming guide, you can also exchange the cable the... Physically unplugging the box reboots to the coax cable Cox provided in the box wait! Process, which takes up to 3 minutes, and how to cancel cable and Cut the Cord from... Your splitters etc and see what happens when you cant fix your problem, try restarting your tablet smartphone! Scheduled for tomorrow morning end result was that they sent me a third box and it came back, it! All else fails, you have to do that check out our slow internet troubleshooting guide for more,. The phone fails to load correctly until the problem causing it is of... But also again stuck in the house to eliminate the most common youll. Than any email, and as simple as that, you probably have a detailed guide how... Click on, there might be caused by other internet hardware my unit internet, and that. Can try disconnecting all the cables from the modem my monthly bill is now $ higher... Boxs connection technician to come to check your home app, click on no account official @ channel! Manage convenience features and accessibility options world stops reconnect everything and restart to help earlier!, remove the Ethernet cables from the DVR and plugged a TV cox contour box stuck on welcome screen... Box stuck on the proper input on the cable box still having issues with old.
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