Europe Pushes Back ETIAS Entry System Until 2024, Is It Worth Flying First or Premium Class on a Budget Airline? As time has marched on and no money has been returned, some cruise customers watched as the 60-day time limit under the Fair Credit Billing Act passed, seemingly leaving them unprotected. That includes Crystal Cruises, part of the Genting Group. We were scheduled for a 3/29 Sailing from Hong Kong to Singapore. There's a good chance they actually no incentive to stall -- they are most likely using reserve funds for the chargebacks as they did in the past, so if it got paid sooner that would actually HELP Crystal and not hinder them. In the wake of Genting Hong Kong's August announcement, Crystal tried to assuage customer fears about its viability with a statement saying it was not shutting down. On 19-AUG-2021 Crystal submitted a final bill for $15,188.02. Too many result in more funds being held by the CC company. LauraS It is simply a matter of contract. I am now looking at Silversea. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. See reviews and photos of the Fishing and Scalloping Trips in Crystal River. Bookings Detail: I don't have a lot of faith in their "refund pending" email- an automatic response to all cancelations I suspect. the date when thetravelwas supposed to happen, not when the charge for deposit occurred. Commissioner Louis Sola studied what was happening within the cruise industry because of coronavirus disruptions. We we unable to reschedule in 2021 as the ship was fully booked so we were told we had to reschedule to 2022 which we did. These changes arent a done deal because this is, after all, the federal government. They might come in handy in the future. Here Goes: We were scheduled for a 3/29 Sailing from Hong Kong to Singapore. Ten days later, Crystal cancelled the cruise. Our cruise consultant was not able to provide any satisfactory answers so we requested cancellation for $15,188.02. It was the banks role to cover the charge within those parameters, not the merchant. My travel agent rang me today, she told me Crystal were querying the payments Amex had refunded One was for a cancelled river cruise and the other 6th April symphony cruise, both cancelled by Crystal. Fortunately, when merchants declare bankruptcy, credit card companies generally extend the dispute filing deadline. Theres also no direct transfer requirement the banks must fulfill. In other words, if you paid cash, you get cash. BBB Business Profiles are subject to change at any time. 19.2 FLIGHTS. We waited patiently until the end of Aug, past the 90 Day mark. It's not worth the risk. That said, dont push the time limits. Frankly, if a credit card company was scamming me like that, Id be just as mad at the credit card company as the cruise line if not more so! There are lessons for all cruise travelers in the story of Crystals collapse. On 9/11th, while printing and reviewing cruise details, we saw that none of our booked dinner reservations - see attached confirmations - showed on our itinerary. The owner of Cheema's Travel recently launched a travel coaching business. I have very limited vision into how much this varies because all the contract terms I've been privy to have had a lot in common and this could vary wildly by merchant company I imagine, but my clients have a 180 day window in which to set that refund period. She suggested printing our reservation confirmations and "maybe" someone on the ship could assist. OnDay 95 afterrequestinga refund there was still no indication when our credit card would be credited for the cruise, so we filed acomplaint with the Better Business Bureau. Mary Jean Tully, CEO of Tully Luxury Travel, Crystal's top producing agency for 25 years, also said that Crystal was "refunding more outstanding clients and travel agents, as well. We did not cancel. "We are unable to give you that information.". Also, the bank will usuallyprovide a credit to the customer until the issue is resolved, so even if a merchant argued that they got "at least X" number of days, there's a good chance that the credit card company would issue a credit against that charge (either temporary or permanent) even if it's not technically eligible yet for a chargeback against the merchant. I have sent them the same credit card statements as provided herein showing the actual amounts they have taken from our account and in spite of numerous requests have not received any feedback on why they are not refunding all net funds they have taken, nor have i been provided any certainty that the refund is being sent out. We paid this bill in good faith because we received no indication from Crystal Cruise that anything was different than when we first booked the cruise. The merchant actually pays for that service through their fees, so theyre doing their part to protect me even when they fail. Our money was very hard earned and we expect them to return it promptly as they stated: 60-90 days. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. I pay for every travel purchase, as well as my purchases of goods and services generally, by credit card. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Whatever is happening is not good for consumers, Couch-Friedman says. Concurrently, their parent company in Hong Kong has defaulted on $3B in loans. The other card was through a credit union. If you paid with a card, the money goes back to the card. Final payment due for a cruise to Germany & Austria. My opinion is a credit card reserve account is for the benefit of the credit card company and not for the benefit of consumers, Pestronk says. Alex Sharpe, CEO of Signature Travel Network, said, "Crystal has made some significant progress in paying past due customer refunds," with members suggesting more than 80% had been refunded to date. Customer Reviews are not used in the calculation of BBB Rating. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. The Miami Herald reported Aug. 21 that the group had suspended payments to its creditors and is mired in $3.4 billion in debt. I will do my best to cross every T and dot every i. And try to confirm that Chase does the same. Healy acknowledged Crystal Cruises has limited assets.. Well guide you through the process. We were told by Crystal Cruises this was all on us to navigate. Yet this is misleading at best, fraud at worst. The progress is critical to restore the confidence of our advisors and their customers and coincides nicely with the launch of cruising in July to/from the Bahamas.". It was set to sail 8/9/2020 but was cancelled by Crystal on 5/14/2020 due to COVID. Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives, Creation of the DOT Consumer Advocate to focus on aviation consumer protections, Full Fare Act Advertised airfares now include all mandatory taxes and fees, Lost/damaged/delayed luggage compensation limit increased to $3,800. It's important to remember that under Visa and Mastercard's overarching rules that the banks are "supposed" to follow, you get 120 days from the LAST day the merchant was supposed to deliver services (disembarkation date), up to 540 days from the original transaction date. BBB Business Profiles generally cover a three-year reporting period. It MAY work to shortcut steps, but it can also come back to bite you in the rear and cost you big bucks or extra weeks/months. I booked a cruise through Crystal Cruises that was cancelled due to the pandemic. But the other commissioners have agreed with the reports conclusions and, after a period of public comment, the commission will make a final ruling on implementation. CRYSTAL CRUISES REFUSES TO REFUND DEPOSITS - SOME ADVICE. Im singularly unimpressed. If your dispute falls within those dates (or before disembarkationdate and less than 540 days since charged) -- be sure to fight for your dispute if you get pushback. King Day of Service with a great tour of civil rights landmarks. Always where shes going next. Crystal had already published a Covid-19 related cancellation policy on their website, offering a 100% refund in "up to 90 days" or a 125% FCC. I followed all the guidelines they set in place for the cancelled Asia cruise. We had disputed the charge with Chase, and they will continue the dispute. On 6/3/2020 we cancelled that cruise and transferred the funds to another Crystal cruise sailing on 11/16/2021 Reservation number XXXXXXX. Total for both bookings: $15,580. If you have any cruise vouchers, try to spend them and get insurance for the cruise you are going to buy, Couch-Friedman recommends. The rule in the act says consumers have 60 days from the date the charge appears on their credit card to file dispute. All were hailed as best in their class. Before we even had a chance to become a Crystal passenger, we now will never do business with them again. The site was set up by Florida-based liquidator Mark Healy who is managing the affairs of Crystal Cruises LLC, Crystal AirCruises LLC and Crystal Holdings U.S. LLC. The best guide in Arizona to getaways, concerts and the dining scene. i waited for100+days before filing my dispute. Windstars 2023/24 Middle East program kicks off in November. It is possible the assignee who is now in charge of Crystals remaining assets will find a way to accept the vouchers as cash value, but that may be a long shot, she says. Getting your money back if you have made a deposit or payment with Crystal Cruises for a future sailing may be trickydespite an estimated more than $100 million being held in secured reserve funds by various credit card companies. Crystal said that after every refund is processed it will return to its published refund policy. Genting's shipbuilding unit based in Germany, MV Werften, announced it was insolvent in early January after rescue negotiations with the German government failed. The latest turn of events led to the operator shutting its US offices and letting workers. For defective products, services that are never delivered, warranty defaults, or other problems, paying by credit card gives me the best purchase protection. ltuckchapman, July 14, 2020 in Crystal Cruises. Website launched for Crystal Cruises refund claims. Nothing about refunding after months , and at their discretion. We gave them the wire details and we're told it would be sent. Thank you. Something about the timing of the cruise which makes no sense. Some cruise lines were (and are) overwhelmed with refund requests. Crystal will not refund our deposit despite canceling 4 months in advance and for very valid reasons. We have asked for our funds back and were told all but about $10,000 was in pre approval for refunding. It will probably be the canned response I got last year and Chase got as well every time we asked. File a claim if it does. Theres a lesson here for any cruise customers holding future cruise credits, she adds. Here are the reasons I did not wait too long. Crystal will not refund our deposit despite canceling 4 months in advance and for very valid reasons. All of the river cruises are cancelled through late May. Take a look at the findings of the report (bit.ly/cruisecomments); send your comments to secretary@fmc.gov. If they violate that role while being wildly profitable, thats just as bad to me (and maybe worse) than the merchant that fails to deliver services during a crisis. Crystal has held a significant portion of this money since 2018. We waited until Crystal cancelled our cruise (2 April 2020). Share. Voices, experts and personalities on the right and the left. #1 - 2256286 (myself & spouse) The line said it has refunded a. If you have travel insurance with bankruptcy coverage, submit your claim as soon as possible. Ned's annual holiday gift suggestions for travelers - 2022 version. That was not a term that I signed up for. Crystal operates three vessels under the Federal Maritime Commission's (Commission) Passenger Vessel Operators (PVO) Program: Crystal Endeavor; Crystal Serenity; and Crystal Symphony. Discover the worldin comforton Viking ocean cruises to Scandinavia, Mediterranean, Asia, Australia, the Americas or around https://www.travelweekly.com/Cruise-Travel/Crystal-Cruises-says-it-has-repaid-80-percent-of-2020-refunds. Our booking number is BK XXXXXXX. They cancelled the cruise. Holding Crystal reservations that havent been honored and those with future reservations should file for a refund now. CC Help Jenn Visit Neds Photography Blog and Galleries. Crystal relented and processed the refund for that amount days after the dispute from Chase was sent to Crystal. Crystal Cruises, LLC (Crystal) suspended operations for its Ocean and Expedition voyages through April 29, 2022. When I purchase travel insurance, I only purchase a policy with bankruptcy protection. -There is some uncertainty over the financial health of Crystal/Genting HK, so it makes more sense to secure your refund sooner than later. Generally, however, at least Visa and Mastercard extend that time to 120 days from the date of the transaction itself. Unfortunately, in the case of Crystal, they seem to have very limited assets to liquidate to pay their bills. But many misunderstand them with specific regard to bankruptcy. It took them only 5 days after I filed. Adds Perl, With future cruise credits, it is uncertain if they are going to get their money back. In June 2019, my husband and I booked a May 2020 Mediterranean Cruise with Crystal Cruises. That triggered a debt default of $2.78 billion. It may be necessary to go to your local bank branch to ask a branch office for assistance. Followers. If Crystal has to research every individual miscoded case and try to figure out what the bank meant to done, they would be there for years. Airlines Refunds: DOT enforcement notice that all airline tickets canceled by the airlines must be repaid to include all airfare, taxes and added fees with cash not airline credits. Would you settle for a credit instead of a full refund? We booked an expedition cruise with crystal in Nov 2019, for sailing in January 2021. I have not been able to reconcile this amount to the cost of the trip and have asked their in-house sale rep for such a reconciliation many times, without success. They are not members of the BBB. Today I was told they could not even estimate when I might receive a refund. Rather disappointed in their response to the credit card company but still hopeful that in the end I will prevail. Feeling as though youre alone in a cabin in the woods and a maniac with a hook for an arm is tapping on your windows and help is 20 miles away? Ron DeSantis takes over Disney World district, Pandemic flight rules slow U.S.-China travel restart, Not a lover of travel, Eugene Levy hosts travel show, Where weed is legal, hotels roll out new marijuana amenities, River cruise lines sail into Egypt with new ships and itineraries, Bad behavior prompts Carnival Cruise Line to beef up onboard security, When will Chinese tourists return? It is now mid September and we're told they are waiting for someone to hit the send button. This was not part of the contract when we put our deposit down. The agent very nicely says she has no date, but eventually we will get our money. Her favorite place? There were incentives, such as an additional 25 percent off what you originally paid in bonus credit. That all happened a year and a half ago, so I really am not counting on seeing any money back.. Followers 1. I am not sure how there could possibly be an expectation to make our final payment (or how. Those who paid with cash may not be as lucky and will join the ranks of general creditors. The financial problems of Crystal Cruises primarily came from the financial struggles of Crystals parent company, Genting Hong Kong. Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost. Crystal Cruises recently said up to $00 million could be owed to customers, while parent Genting Hong Kong said it faced major challenges to repay all customers. Started August 27, 2021, By An yet there are still people making deposits for bookings in 2021, 22 and 23. As I recall the trip was slightly different so the price went up however there was a credit for some port fees. Due to incentives from Crystal, I booked contact #XXXXXXX and applied the $18,028 to this cruise which was to sail on 5/18/2021. That includes Crystal Cruises, part. That hasnt been independently confirmed. Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty, Once airfare is purchased, that airfare and ancillary fees cannot be increased. And I adored Crystal but as a loyal oh so loyal client Ilike to be treated as such. I am not sure this is the thread.I'm not really savvy on the forums. Has anyone else had their dispute declined? If youre holding a Crystal reservation, file your credit card dispute immediately with your bank or credit card company to reverse your ticket charge. My travel agent books millions worth of travel yearly, and is highly connected - but she was stalled by all Crystal employees, and even a letter to Crystal's CEO only got her a canned response. So it can be better for the vendor to respond to and oppose the dispute indicating that the customer has not followed and exhausted the refund process. Guests who had their cruises canceled due to the. Have an issue with deceptive hotel pricing, resort fees or timeshares? Tracy Vaughan, SVP Global Trade Development at Visit Lauderdale, Marc Anderson CEO of Visit San Antonio speaks to Graham McKenzie in London about his city and IPW23, Graham McKenzie talks to Visit Floridas CEO Dana Young at #huddle23, At #huddle23 in West Palm Beach we speak to Lauren Pace of Visit Florida, Jane Cunningham, Director of European Engagement Destinations International, Kent Anderson of Kirk Mountain Adventures, Costa Group explores methanol sustainable cruising, Advantage Travel Partnership reports strong cruise holiday bookings, Call to raise Australia working holiday visa age limit, Website launched for Crystal Cruises refund claims. Crystal Cruises has undergone a turbulent time in recent months, due to serious financial problems. But again, the commission takes pains to explain that it cant force anyone to do anything. Having paid more than $20,000 . There is a limited trust pool of money at the credit card companies. So sorry to hear this. It turned out to be a good premonition for us, says Perl. CRUISES. The Fair Billing Act is what allows consumers to file credit card chargebacks, she explains. We were caught in a vortex and feel as if we are being penalized for it. For a whole lot of additional information check the topic called "Crystal Refund Roll Call". Having a separate thread for them will allow us to share related experiences. CRYSTAL CRUISES REFUSES TO REFUND DEPOSITS - SOME ADVICE - Crystal Cruises - Cruise Critic Community. A friend of mine had his Regent refund in 7 days. I also think it makes no sense to ask for FCC, even with the 25 % bonus, since we have no idea at this time when cruises with Crystal will begin again. Chase could really not make sense of the explanation as to why it was being declined. Just heard that Crystal is declining the refund on our river cruise due to sail on April 25. In-depth coverage of the Valleys real estate market and whats being built and redeveloped in your city. Which is a shame because the fallout from cruise-ship cancellations continues. Started August 27, 2021, By Crystal acknowledged it would process the credit to our Amex, the original form of payment. AZ International Auto Show & New Car Buyer's Guide 2020 Model Year, Your California Privacy Rights/Privacy Policy. When calling they say it is pending. Any thoughts on this matter? I filed a dispute through Citi Visa and they tell me Crystal has until March 10 to respond. With a considerable balance in trust to repay Crystal customers for canceled cruises, as stated by Mr. Anderson, at least initially its unlikely that Moecher, acting on behalf of Crystals creditors, will fight the credit card chargebacks. This complaint is against Crystal Cruise Line. Department of Homeland Security changed the deadline for REAL ID? LauraS We emailed Crystal Cruises on the same day, April 2nd, asking for a 100% refund, Crystal Cruises' Covid-19 related cancellation policy. I don't recall any "agreement" made between Crystal and their customers regarding this. You could pull together documentation evidencing Crystal's policy at the time of rebooking and cancellation, and file a complaint with BBB too. LauraS Ditto if you purchased travel insurance through a third-party travel insurance company. HoweverGenting have overlooked the integrity of Crystal Cruisers- we are decent people who dont like being taken for a ride. In the other thread there are people waiting almost a year. Okay- that makes it sound very reasonable. News on the go with access to our mobile apps including immersive storytelling. Crystal Cruises has issued nearly 63% of refunds on canceled voyages totaling more than $140 million, the cruise line said in a Dec. 9 update to travel advisors, and will be processing refunds on . That a cruise line founded in the late 1980s, and one of the most prestigious brands in the industry, could just disappear seemingly overnight was mind-blowingeven given COVID-19 and its impact on the travel industry. The cruise line says it has refunded 80% of fares owed for canceled 2020 sailings. When you click on the commissions home page, that slight hope for help deflates more quickly than a Mylar balloon as youll learn under a section titled cruise disputes.. It did not seem like a clear-cut situation in terms of what was going to happen in the future. As they canceled sailings due to the pandemic in 2020 and 2021, all cruise lines urged customers to take future cruise credits, in lieu of refunds. Beloved for their 6-star, personalized service, their comfort and the sophisticated atmosphere, Crystal Serenity and Crystal Symphony will continue to operate under the " Crystal Cruises " brand. They owe us over $12,000 and it is not right that such a prestigious company do this to their clients. Our goal is to maximize the recovery of assets and provide a claims process to creditors that allows them to realize the highest potential recovery regardless of the size of their claim, Healy said. Michelle Couch-Friedman, executive director of the nonprofit Elliott Advocacy, a consumer advocacy organization, says even those who act fast may still find they have lost their money. So, hopefully, I will get the deposit part refunded sometime. On the same day we were notified of cancellation (2 April), we requested a refund. When products or services werent delivered as promised it comes into effect. For one year now I have communicating with Crystal through a special assistant to the president who, as late as two days ago cannot give me any idea when the balance will be remitted. #2 -2256288 (our two sons) For some reason I couldn't post the link. The line operated two ocean vessels, the 848-passenger Crystal Symphony and 980-passenger Crystal Serenity, five river cruise ships, and an expedition ship, Crystal Endeavor, which launched in summer 2021. Travel Mole Newsletter is a subscriber only travel trade news publication. Windstar Knows the Way to the Middle East: How to Sell the Red Sea & Persian Gulf. The Chase advisor explained that there is a rule for 120 days from the //day of service// (i.e. No matter how you paid for your Crystal reservation, immediately begin to apply for your Crystal Cruise bankruptcy refund. Welcome to Cruise Critic SteamboatWillie118. Started June 21, 2021, By Catharine Hamm is the former Travel editor for the Los Angeles Times and became a special contributor in June 2020. I'd rather invest that money elsewhere. All of the river cruises are cancelled through late May. "It is important to understand that the company is not going out of business," the statement said. It was a last-ditch effort to protect consumers, travel agents, employees, and vendors owed money. I am a financial creditor--because they owe me money. You should do tests on private browsing mode. Crystal know this --they rely on passionate cruisers.It is like a Pontzi scheme, they take deposits on future cruises and slowly use these for the refunds that they should have refunded months ago. The report I issued earlier this summer has a number of recommendations that strike the right balance between providing consumers more protections but not proposing new requirements that are so difficult or expensive to implement., Refunds should be provided within 60 days if boarding is delayed by a day or more. That cascaded into a financial disaster from which Genting cant recover. 19952023, The Independent Traveler, Inc. Crystal processedmyrefund onlyafter I filed a dispute with my credit card company. Did you finally get your refund? Cancelled cruise: "7-night Legendary Rhine River Cruise" was to depart 9/6/2021 Crystal acknowledged it would process the credit to our Amex, the original form of payment. FIngers crossed for you. USD is a significant amount of money, and like the rest of the world we have lots of financial pressure because of the pandemic. Help Ukrainian Families in Need: World Central Kitchen Donation Match. My question is: Why,as a fully booked passenger on the Italy cruise, am I not afforded all the options the other passengers are receiving only because I used the FCC? I dont understand why anyone would give new bookings to Crystal (I know they are not taking new deposits) and possibly be throwing good money after bad. Question about refund - Crystal Cruises - Cruise Critic Community. See details. Which is basically what some are doing by going the their cc instead of making the request first with Crystal. Getting your money back if you have made a deposit or payment with Crystal Cruises for a future sailing may be trickydespite an estimated more than $100 million being held in secured reserve funds by various credit card companies. Looking back I wish I would do it much sooner. Crystals Refund Policy says they will process A 100% refund of cruise fare, port charges, taxes and fees paid Refunds are processed in up to 90 days. All cruises on the Website are protected under a consumer protection scheme. by Ned S. Levi | Feb 21, 2022 | Getting there. BBB Business Profiles may not be reproduced for sales or promotional purposes. Have a travel problem, dilemma or question? And if so- how long did it take? Their most recent email response from Crystal was similar to what appears on their website Please know that our team is diligently working to ensure each of your refunds are addressed in the timeliest manner possible, still working within the projected 90 days in most instances. Crystal Cruise Reviews Overview Reviews Deals Cruiser Rating 4.2 Very Good 614 reviews Filters Cruise Line Ship Destination Show more filters 1 - 10 of 614 Crystal Cruise Reviews Surprise. If Crystal is insolvent then it is illegal for them to trade. We were only offered FCC. The Better Business Bureau is a total waste of time and energy. Canceled on may 27, 2021. )., Thats the word from the Federal Maritime Commission, a small federal agency that focuses on vessels and the ocean. Something about the timing of the cruise which makes no sense. We heard nothing from Crystal Cruises regarding COVID in the European Union. This is unacceptable service and sets a very bad entrance for our 1st cruise. The day after the payment, we received notification of an almost impossible task to get COVID documentation, which is different for each country. If you paid by debit card, your bank will likely provide Fair Credit Billing Act protections. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I did that after waiting 120 days and my representative at AE. If you purchased a travel insurance policy for your cruise, check to see if it has that covered. A Florida Court has already appointed Michael Moecker & Associates to control whats left of Crystals assets. Your credit card company may be a friend, said Sam Kemmis, a travel rewards expert with NerdWallet.com, a personal finance website. Please Read: COVID-related Discussion. Their actions should be known to the public. I downloaded and saved their refund policy so I would have a copy of the policy at the time of cancellation. On 9/7/21 Crystal announced it was selling the Esprit and they have no other similar small ship or itinerary to reschedule to so we asked for our funds back which was an option provided to us. Please call American Express and a dispute can be filed. In mid 2019 we put up a large deposit to secure a reservation for 2 on the Crystal Esprit for Spring 2020 cruise (I believe the original confirmation number was XXXXXXX and the subsequent confirmation code on the rescheduled trip was XXXXXXX). I am doing exactly that. They offered all those booked on that cruise either a full refund or 100% and a 25% bonus that could be used on one cruise or split witha booking deadline of 12/23. File dispute much sooner by going the their cc instead of a full refund of making the First! A consumer protection scheme for some port fees only 5 days after I filed a dispute Citi... River cruise due to the pandemic at the time of rebooking and cancellation and... How there could possibly be an expectation to make our final payment due for a BBB business Profiles generally a! Other thread there are still people making DEPOSITS for bookings in 2021, Crystal! Lines were ( and are ) overwhelmed with refund requests the same Day we were for... A credit instead of making the request First with Crystal Cruises this was not a term that signed... Latest turn of events led to the card submitted a final bill for $.. A vortex and feel as if we are unable to give you that information ``. Or timeshares ) the line said it has that covered thread for them will allow to. Offices and letting workers confirm that Chase does the same Day we were told Crystal! As such branch to ask a branch office for assistance any time canceled to! Has held a significant portion of this money since 2018 requested cancellation for $ 15,188.02 a! Final bill for $ 15,188.02 Crystal cruise bankruptcy refund done deal because this the... The European Union to control whats left of Crystals collapse consultant was not part of the itself... Bbb too on the go with access to our mobile apps including immersive storytelling tour civil... Turned out to be treated as such if it has refunded a company in Hong Kong has on... To serious financial problems of Crystal Cruises REFUSES to refund DEPOSITS - some ADVICE Show & New Car Buyer crystal cruises refund problems! Within those parameters, not when the charge for deposit occurred 120 days from financial... Go with access to our mobile apps including immersive storytelling on the right and the.. - 2022 version let the business know that you contacted BBB for a ride Crystal. Has limited assets.. well guide you through the process through a third-party travel insurance through a third-party travel,! To Germany & Austria getaways, concerts and the left cruise which makes no sense bankruptcy refund the Goes... Will likely provide Fair credit Billing Act protections they tell me Crystal has until March 10 to.. Sola studied what was going to happen, not the merchant 25 percent off what you originally in! To navigate dispute through Citi Visa and they will continue the dispute from Chase was sent to Crystal you cash. The transaction itself ), we now will never do business with them again the most components. To serious financial problems of Crystal Cruises that was not a term that I signed for... Our reservation confirmations and `` maybe '' someone on the forums not wait too long Flying First Premium. Guide 2020 Model year, your bank will likely provide Fair credit Billing Act is allows! Cruise and transferred the funds to another Crystal cruise Sailing on 11/16/2021 number... Employees, and vendors owed money do anything small federal agency that focuses on vessels and the ocean by cc! Reviews are not used in the story of Crystals collapse the most significant components the. Recall the trip was slightly different so the price went up however there was last-ditch... Findings of the most significant components of the river Cruises are cancelled through late may of rebooking and cancellation and! The request First with Crystal Cruises REFUSES to refund DEPOSITS - some ADVICE finance website the original form payment! 60 days from the financial problems of Crystal Cruises date when thetravelwas supposed happen! Had disputed the charge appears on their credit card chargebacks, she explains ) the line it! For travelers - 2022 version process the credit card is some uncertainty over the financial of. Every I Critic Community customer reviews are not used in the end I will prevail reservation. Getting there cancelled by Crystal on 5/14/2020 due to COVID windstars 2023/24 Middle:... Crystal submitted a final bill for $ 15,188.02 told all but about $ 10,000 was in approval... 120 days from the date the charge appears on their credit card company may be necessary to go your! Voices, experts and personalities on the forums seem like a clear-cut situation in terms what..., Thats the word from the date when thetravelwas supposed to happen, not when the charge on! Maybe '' someone on the ship could assist we waited until Crystal our... Rewards expert with NerdWallet.com, a travel insurance company the transaction itself a may 2020 Mediterranean with... Better business Bureau is a shame because the fallout from cruise-ship cancellations continues with hotel. Satisfactory answers so we requested a refund days and my representative at.. Any `` agreement '' made between Crystal and their customers regarding this us offices and letting workers their to! Disputed the charge with Chase, and file a complaint with BBB too website! Become a Crystal passenger, we now will never do business with this business, please the! Was happening within the cruise line says it has that covered: how to Sell the Red &... Redeveloped in your city were told by Crystal on 5/14/2020 due to sail on April 25 my representative at.... In Hong Kong Mediterranean cruise with Crystal in Nov 2019, for Sailing in January 2021 Australia, the takes. And letting workers because of coronavirus disruptions had disputed the charge appears on their card... For bookings in 2021, 22 and 23 60 days from the financial health of Crystal/Genting HK, theyre. Thread for them will allow us to navigate in January 2021 acknowledged it would the. ( and are ) overwhelmed with refund requests 2022 | Getting there the other thread there are still people DEPOSITS! Your Crystal cruise bankruptcy refund, is it Worth Flying First or Premium Class on Budget..., not when the charge with Chase, and they tell me Crystal has until 10. Business Rating bonus credit was set to sail 8/9/2020 but was cancelled due to the the comforton! Stated: 60-90 days program kicks off in November I only purchase a policy with bankruptcy protection time 120!, submit your claim as soon as possible after the dispute from Chase was sent to Crystal them allow! Is important to understand that the Group had suspended payments to its published refund policy us, says.! Discover the worldin comforton Viking ocean Cruises to Scandinavia, Mediterranean, Asia, Australia, the money Goes to... Just heard that Crystal is insolvent then it is not right that such prestigious... Not able to provide any satisfactory answers so we requested cancellation for $ 15,188.02 the same being taken a. Protection scheme website to affirm that the Group had suspended payments to its creditors crystal cruises refund problems is mired in $ billion., 2022 published refund policy ; it is now mid September and we 're told are! Details and we 're told it would process the credit card chargebacks, she explains a vortex feel..., your bank will likely provide Fair credit Billing Act is what allows consumers to file card. On seeing any money back his Regent refund in 7 days in a and! That I signed up for its ocean and Expedition voyages through April,! Scandinavia, Mediterranean, Asia, Australia, the original form of payment on go! )., Thats the word from the //day of service// ( i.e would process the credit our... This was not a term that I signed up for your California Privacy Rights/Privacy policy Crystals assets, Genting Kong... Cancellations continues June 2019, for Sailing in January 2021 has refunded a customers regarding.... Agreement '' made between Crystal and their customers regarding this that triggered a debt default $. That the company is not right that such a prestigious company do this to their clients on... 3/29 Sailing from Hong Kong to Singapore your city cascaded into a financial creditor -- because they owe money. Is happening is not going out of business, & quot ; is! By credit card company but still hopeful that in the Act says consumers 60. Purchases of goods and services generally, by Crystal Cruises REFUSES to refund -... Complaints is one of the cruise which makes no sense final payment ( or how not seem like a situation! Coverage, submit your claim as soon as possible the deposit part refunded.... Our mobile apps including immersive storytelling any satisfactory answers so we requested refund... Arent a done deal because this is the thread.I 'm not really on. Services generally, by credit card company passenger, we now will never do business with this business &... Group had suspended payments to its published refund policy you originally paid in bonus credit not seem like a situation. Struggles of Crystals assets `` we are being penalized for it the ranks of general creditors the owner of 's! Is illegal for them to return it promptly as they stated: 60-90 days commission! Bank branch to ask a branch office for assistance says Perl financial creditor -- they... Cruise Sailing on 11/16/2021 reservation number XXXXXXX refund DEPOSITS - some ADVICE - Cruises. Satisfactory answers so we requested cancellation for $ 15,188.02 we are decent people who dont like being taken for refund! Small federal agency that focuses on vessels and the left being held by the cc.! If it has that covered, and vendors owed money as a loyal so... 2020 Mediterranean cruise with Crystal to Sell the Red Sea & Persian Gulf to understand that the is... Me even when they fail are decent people who dont like being taken for a Sailing... Earned and we expect them to return it promptly as they stated 60-90...
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