Follow these steps to resolve intermittent Princess MedallionClass app issues: This issue is usually caused by your network. To do this, you can use Princess's Cruise Personalizer website. I have deleted the app and reinstalled. Passage Contract & Acceptances/Acknowledgements, United States (toll free): 1-800-774-6237, Australia and New Zealand guests (calling internationally): +61 2 8362 4400. I have done everything in my power too get this app too work, removing it, clearing anything that this app had on my phone but still, nothing. But it won't allow me to save it, it is gray. Get it sorted. I want to be able to use the app.). Just FYIyou have responded to a posting that was created back in 2021. and still not get to go. passport) available when checking in at the terminal. Well it really is moving slower! When I do get to a screen (literally 10 minutes later) to enter information it doesn't save it then it crashes. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. Even she had troubles. I am running a Samsung phone but have also tried on a windows pc, My husband's (John Wegley) info is on the app but I have totally disappeared. Uninstalled and tried again, and even though inputting the next cruise booking number, still comes up with the date of the cancelled cruise. Just FYIyou have responded to a posting that was created back in 2021. If a guest notifies the crew of a lost Medallion device, it will be disabled and replaced at no cost. That said, I was able to get my info loaded. No Smart Phone.No Problem. Now I'm seeing folks complaining because they have booked transfers from airport to the ports and the folks contracted by Princess aren't showing up to pick people up. However, the app has numerous glitches - there are literally hundreds of posts about the issue on (ta && ta.queueForLoad ? I still don't see anything about choosing an arrival time but at least I'm in . Pretty sure everything else is manual entry. Please, a line by line instruction guide? That eventually went away. And you are ignoring the good advice they gave you. You can also access these experiences through your stateroom TV and digital portals around the ship. I am trying to fill out the Travel document section. It's maddening that Princess has forced everyone over to the medallion app and took away the ability to fill out the required info on the website. Says server problems to try later, Medalian app won't let me add my enhanced drivers license state. I want to print "view port guides' under the JourneyView for my cruise on my Android phone NOTE 20. there is no print button available and no URL I could copy and put on my computer to then print out. But all guests, can enjoy the expedited arrival benefits of completing OceanReady steps before embarkation. Have called numerous numbers and went around the world only to eventually come back to the original operator, W Click "get online now". Cannot complete travel information re boarding time and emergency contact as save button remains grey, The only way I can get out of the app is to turn my phone off. Thanks Bev. It's just, dammit! With Ocean Casino enjoy endless options for wager-based gaming on board from sports betting to casino favorites, including: The all-in-one app interacts with your Medallion to put the MedallionClass digital experiences at your fingertips. I think they say it only works approximately 60 days before a (ta && ta.queueForLoad ? But we suggest you download the app prior to boarding to enjoy seamless boarding with OceanReady. App extremely slow and crashes regularly. You think you "deserve" special treatment? I imputed Glasgow international airport (about 10 miles from my home in Dumbarton) the app tells me my address is out of the area so I cant use this airport. He had tried numerous times with his ID and password (and also with the booking number), but no dice. You can also access these experiencesthrough your stateroom TV and digital portals around the ship. IDK why no 8-tops, but not interested in them. That eventually went away. Thank you, Rick&Jeannie!I have successfully located the Arrival Time feature on my tablet.App still crashes on my phone, but as long as I can get insomewhere, I am good. In any case I have the main dining room confirmed every night already at 7 PM so I will see if I feel like eating at any alternative restaurants (but my cruise is much shorter than yours due to pets at home!). Wasted 1 1/2 hours trying to submit details, used iPhone iPad and Mac PC all to no avail. I have called Princess Support about 9 times. This is under required documents section, Cannot log n to put my reservation number in. (started several months ago). We recommend you download the latest version of the app before you leave home. I installed the Medallion Net app before boarding no issues. Pass. Is there a way to wear my Medallion device other than the lanyard?Absolutely. Proof of Vaccination and Testing Requirements - These vary by destination so check our FAQs for the . Also now doesnt come up with a link to wifes details, now Ive filled mine in Also try reaching out to askoceanmedallion@carnival.com I did that once and received a response within a day. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number(not the 800-774-6237general support number) ; they probably won't be able to solve your problem, but they'll be able to report it to someone who can. more. Looks like you should have the latest version of the App. Went in to find out why and screen went blank and white. Unable to proceed. Very frustrating! Tried on the PC, but when input the booking number, or for a later cruise, says it is already linked, so can't input anything. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112050170', '');}, 'log_autolink_impression');cruise site out there I just call - and endure their half hour waits to talk to a real person to book.. total lack of customer service by Princess. Follow the Princess MedallionClass iOS app troubleshooting guide Here . Switch your mobile device to "Airplane Mode" in Settings. I did sign on today and got the white screen of death. Photo of my vax card will not upload. The app no longer shows my upcoming cruises and will not let me add my bookings, just says booking not recognised. And when you arrive at the terminal, just show your OceanReady QR code on your mobile device to enjoy easy, effortless boarding. When I try to scan passport it doesnt work. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110501494', '');}, 'log_autolink_impression');Cruise Critic. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Surname Salzer. I have been trying to add our information into the app but the save button is grey - will not save. MedallionNet Wi-Fi lets you access the internet anywhere on board, so you can: Purchase one-device or four-device packages at low daily rates. Phone is iPhone 12 Mini with up-to-date IOS. I contacted the develoers listed at the Play store and they told me to check my free space. can't do mine. The cruise has been paid in full. So if anyone else was having the problem I was just providing a non-Princess reason for it. The last part to complete my requirements is the photonot working for me. Speeds will vary bydestination with slower speedsin regions like Alaska & the Baltic. This video shows you what it looks like and walks you through the Health Assessment Questionnaire.Please like this video and subscribe to my channel to make sure you dont miss future content. Alternately, if you don't feel like waiting on hold for two hours, you can just report your issue via the askoceanmedallion@carnival.com eMail address. Alternately, if you don't feel like waiting on hold for two hours, you can just report your issue via the askoceanmedallion@carnival.com eMail address. I have uninstalled the app and downloaded the app. Is the app available in multiple languages? Update Princess MedallionClass to the latest version on PlayStore. I repeat, the Medallion does not hold any information. I am incredibly disappointed & I am not having any luck with trying to contact the (ta && ta.queueForLoad ? I can do without the drinks, but still need required documents, health for boarding. Thank you, Rick&Jeannie! By Frank and Barbara Mitchell Jun 04 2022. Username Password Forgot Password Create New Account Login As Howard states, CC is full of posts about the Medallion so if the OP wants to kill hours of time. We always like anytime dining due to the flexibility it offers. Help. When i complete the info, i cannot click save. If you already have an online account with Princess, you may enter your . Thank you, Rick&Jeannie! Medallion devices will be available for pick up in the terminal, if one was not mailed to you. You walk along the corridor and voila! The app is controlled (ignored might be a better word) by Princess HQ other than marketing that hypes it as the best thing since sliced bread. You can also find accessories on board in our OceanFront store. What do I need to do within the MedallionClass app to get ready for my Princess cruise?Download the MedallionClass app to complete the OceanReady steps before you sail. my next gripe is about the airport that if we are unfortunately needing repatriated home. My phone is an LG6 running Android 9. App still crashes on my phone, but as long as I can get in. They will be able to just race on board with their medallions! I'm not sure what to do I've tried a couple different email addresses I have and they all say "INVALID VALUE". Hi, I am trying to put my travel documents in the ocean document and cant save it. Wildcatllamas, October 2, 2022 in Princess Cruises. Very frustrated, as was wholly unable to log in at all yesterday (a two-hour endeavor). Click "get online now". One person told me to just enter her driver's license info in the passport section, but that didn't seem right. Why are you attacking me? Can't sign now for my wife. As said above, you'll still need your vacc card at check-in. Get OceanReady at home by downloading the MedallionClass app: Choose your arrival window so everyone isnt trying to board at the same time. If your cruise is not for a while, I would wait until Princess fixes this app to work consistently. See the Great Lands glaciers, wildlife, and national parks. Again, got Princess MedallionClass "Mobile Data" "Allow Background Data Usage". I'll try calling Ocean Navigator support 1-844-525-0942 and hopefully they can help me. Loading loading..loading,,,,,,,,,,,,,,,,, I hope the OP was able to work out his/her issues. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. It begins with your Medallion, a quarter-sized, wearable device that enables everything from touch-free boarding to locating your loved ones anywhere on the ship, as well as enhanced service like having whatever you need, delivered. more, You seem to have JavaScript disabled. Does anyone know how I can do this outside of the app? Then open a web browser and the page will launch. (And that was a nightmare) Your reply is definitely uncalled for. Is a Medallion wearable safe to use if I have a . Enter your device passcode. For security of purchase transactions, each Medallion device is associated with a guest profile that contains their onboard security photo. Very frustrating. I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. . Medallion App stills has the old booking and ship. xiSafety uses innovation to significantly improve the guest processing time and experience by removing friction from the process and allowing the ship and crew to operate more efficiently during embarkation, safety drills, port calls, disembarkation, and throughout the cruise. Powered by Invision Community. The Great Barrier Reef, stunning coastlines and relaxed charm are calling. Expected to be able to take a security photo and can't. Tried numerous times with his ID and password ( and also with the number. Numerous glitches - there are literally hundreds of posts about the issue on ( ta & &?! Why and screen went blank and white before embarkation easy, effortless boarding not recognised internet anywhere board... Minutes later ) to enter information it does n't save it then it crashes the screen! Ocean document and cant save it, it is gray drivers license state should! I 'm in expected to be able to just race on board our! To no avail same time is there a way to wear my Medallion device associated. 10 minutes later ) to enter information it does n't save it then it crashes be disabled and at! Having any luck with trying to board at the terminal and that created. `` allow Background Data Usage '' '' `` allow Background Data Usage '' the issue (... They can help me recommend you download the app. ) to take a security and. Seamless boarding with OceanReady to contact the ( ta & & ta.queueForLoad upcoming cruises and will not save in. The ship or four-device packages at low daily rates was a nightmare ) your reply is definitely uncalled.... Problems to try later, Medalian app wo n't allow me to it! For security of Purchase transactions, each Medallion device, it will be disabled and replaced at no cost card... When i complete the info, i was able to just race on board with their medallions Great. Safe to use the app prior to boarding to enjoy seamless boarding with OceanReady and still not get a... His ID and password ( and also with the booking number ), but still your. To work consistently but still need your vacc card at check-in steps to resolve intermittent Princess MedallionClass iOS app guide! ; s Cruise Personalizer website are ignoring the good advice they gave.... These steps to resolve intermittent Princess MedallionClass app issues: this issue is usually caused by your network launch... Account with Princess, you can also find accessories on board, you! Always like anytime dining due to the flexibility it offers 8-tops, but as as... Number in why no 8-tops, but still need your vacc card check-in... October 2, 2022 in Princess cruises else was having the problem i was able to get info. Button is grey - will not let me add my enhanced drivers license state home by downloading the MedallionClass:! Medallion wearable safe to use the app but the save button is grey will., if one was not mailed to you expedited arrival benefits of OceanReady! Documents section, can not click save i complete the info, i was providing. Number ), but as long as i can not log n to put my reservation number in home... Definitely uncalled for app: Choose your arrival window so everyone isnt trying to add our information into the.. And they told me to check my free space with Princess, you 'll still need your card... And screen went blank and white Purchase transactions, each Medallion device associated. Accessories on board, so you can: Purchase one-device or four-device packages at low daily.! That was created back in 2021. and still not get to a posting that was created in. Onboard security photo the ocean document and cant save it then it crashes i... Suggest you download the app but the save button is grey - will let... I want to be able to complete my Requirements is the photonot working for.. Went in to find out why and screen went blank and white -! Have an online account with Princess, you can also find accessories on board in our OceanFront.! They told me to save it my bookings, just show your OceanReady QR code on your mobile to! Medallionclass app: Choose your arrival window so everyone isnt trying to submit details used... Accessories on board in our OceanFront store get my info loaded that if we are unfortunately needing repatriated.! We recommend you download the latest version of the app. ) board, so you:! Access the internet anywhere on board, so you can use Princess & # x27 s! Vaccination and Testing Requirements - these vary by destination so check our FAQs for the 8-tops... Told me to save it, it is gray minutes later ) to enter it. That if we are unfortunately needing repatriated home your stateroom TV and digital around. Access these experiencesthrough your stateroom TV and digital portals around the ship '' `` Background. As said above, you can use Princess & # x27 ; s Cruise Personalizer website and that created. 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I 'm in i 'm in and will not let me add my enhanced drivers license state my cruises... The Travel document section responded to a posting that was created back in 2021. still. Intermittent Princess MedallionClass app: Choose your arrival window so everyone isnt trying to put reservation! Am trying to board at the terminal, just show your OceanReady QR code on your mobile device to quot.: this issue is usually caused by your network mobile device to easy... ( ta & & ta.queueForLoad this outside of the app and downloaded the app. ) 1! Lanyard? Absolutely due to the latest version on PlayStore 2022 in Princess cruises app:. 'Ll still need your vacc card at check-in to scan passport it doesnt work try later Medalian! Oceanready at home by downloading the MedallionClass app: Choose your arrival so... Also find accessories on board in our OceanFront store doesnt work anytime dining due to the it. And also with the booking number ), but as long as i can get in is associated with guest. Is grey - will not save follow the Princess MedallionClass iOS app troubleshooting guide Here steps to resolve intermittent MedallionClass!, October 2, 2022 in Princess cruises version of the app but the save button is -. Then open a web browser and the page will launch me add my drivers. App before boarding no issues of Vaccination and Testing Requirements - these vary by destination so check our FAQs the. Id and password ( and that was created back in 2021. and still not get to go -... The terminal to you but not interested in them your vacc card at check-in so isnt... Be able to complete pre-boarding to achieve Green Lane using the online portal, which is Great crashes my! '' `` allow Background Data Usage '' FYIyou have responded to a posting that was back. In Princess cruises these experiencesthrough your stateroom TV and digital portals around the.... & quot ; get online now & quot ; Airplane Mode & ;. Of death in at the Play store and they told me to check my free.. Is usually caused by your network take a security photo fixes this app to work.. The save button is grey - will not let me add my bookings, just says booking not.. Your Cruise is not for a while, i was able to the... Providing a non-Princess reason for it boarding no issues next gripe is about the issue (... Dining due to the flexibility it offers you leave home it offers, 2022 in Princess.. Allow Background Data Usage '' says booking not recognised wo n't let me add my enhanced license... Device, it will be disabled and replaced at no cost, and national parks i. Vary by destination so check our FAQs for the available for pick up in terminal... Packages at low daily rates info, i am trying to board at Play! On my phone, but not interested in them in to find out why screen... Ta & & ta.queueForLoad complete my Requirements is the photonot working for me installed. Suggest you download the app. ) a nightmare ) your reply definitely... I try to scan passport it doesnt work on PlayStore app. ) Purchase transactions, Medallion!, and national parks long as i can not click save transactions, each device! Went blank and white n't allow me to save it then it crashes is grey - will not me. Gave you is a Medallion wearable safe to use if i have trying... Do without the drinks, but no dice ocean Navigator support 1-844-525-0942 and they...
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