You can also schedule a recording from your online account by clicking on TV, then Guide and then selecting a program youd like to record. but FedEx says they never heard of such a thing and the only way for me to send the old equipment is if I pack it nicely and provide a label they do not do anything. Cox has the highest potential ETF of nearly any non-satellite provider, but that's only if you have a promotional rate plus some other special offer (which Cox rarely runs) and then cancel immediately after the first 30 days. FedEx return solutions offer a range of flexible options that provide greater convenience, faster turnaround times and reliable FedEx service competitive advantages for your business. If that's all you need to know, jump down to the provider section for contact information and other details about canceling with your specific provider. If you do this, you can make sure you are well within the deadline but be sure to get a receipt. Visit the Google Fiber cancel service page. Go to the CenturyLink contact page and click the blue location pin at the top to get the number. In the instructions there is a link to print return labels. to return your equipment, and it has to be returned in good condition. Her work has been referenced by CNN and other national sources. So, consider this timeline and action your cancellation request accordingly. Note: You should receive a confirmation letter or email from the company detailing what you need to return based specifically on your services. Fee for late or no return: Call customer service for details. You have. Then, package it perfectly, attach the return label to the box and safely ship it to the CenturyLink store. Your router will result in an $80 fee, and your digital antenna will be a $25 fee. The cancellation and return of the equipment is very straight forward and You can make return Suddenlink equipment through the following process: In this article, we will discuss how to return Suddenlink equipment in detail. Your privacy is important to us. You will need to call Google Fiber customer service to cancel your internet if it has been installed. The equipment had not been picked up nor had I received boxes to return my equipment. Phone call from Suddenlink said I need a label to return equipment. How To Return Your Suddenlink Equipment Heres the detailed steps how to return Suddenlink equipment in your possession for full cancellation of your Suddenlink service, follow the steps below; Get your shipment ready First, you need to properly disconnect all the equipment in your possession such as power cords, remote controls etc. Fee for late or no return: $200. We present information collected independently from official provider websites. We will debit For more information, visit the Mediacom service commitment agreement page. When that time comes, don't fret. 2023 RCN Telecom Services, LLC.WaveDivision Holdings, LLCGrande Communications Networks, LLC.enTouch Systems, Inc. All Rights Reserved. The cost for your bogus equipment return fees from Suddenlink is based entirely on what service you have. According to the fine print, if you dont return your Suddenlink equipment you will be charged for the full amount for every item you are supposed to return. This story is part of Home Tips, CNET's collection of practical advice for getting the most out of your home, inside and out. You'll be prompted to enter your information on the "Ship From" page and the name, address and other information for your recipient. If you forgot your password, heres how to reset it and log in: Rebooting your router is a common quick fix for Wi-Fi connectivity issues. Our contract with SuddenLink/Altice has ended, and the equipment must be returned. Best of the Best. By clicking "Accept" you consent to the use of these cookies. We regularly update the site in an effort to keep this information up-to-date and accurate at all times. In that case, you can put your device in any local recycling center. It looks like we've already got an order for Astound Broadband at this address. Suddenlink tools return no longer as hard as it seems. Plan for your cancellation. Find a Spectrum store location near you. For monitoring the dispatched shipment, use the tracking receipt that you have obtained at the time of dispatching the package. After receiving your returned device, the company will check for any damage. This is the organization authorized by Suddenlink to take your equipment and ship it back to the company. Drop off pre-packaged, pre-labeled FedEx Express and FedEx Ground shipments, including return packages. Enter another ZIP to see info from a different area. Prior to its acquisition by Altice,. To be sure, you can track the cargo on their respective website. Find a Kinetic store. For more contact information, visit the Kinetic customer support page. Lisa uses years of experience in sales and customer service for internet-TV providers to inform her writing on broadband. Need help logging into your Optimum account? You can also search Optimums FAQ page to quickly find answers to common issues, such as managing Altice One settings or programming your remote control. When you drop off your equipment, keep your return receipt or tracking number. When you cancel your service with the company, make sure you ship back the machine immediately. It's not right what Big Business can get away with if we let them. It might have extenders or repeaters, or similar power cords, adapters, or cables. People need to know someone is out there to help! Use the materials that came in the new equipment's box to pack up your equipment. Spectrum does not require a contract and does not charge early termination fees. If you have questions regarding your return, please call 1.844.357.0942. However, if you return the equipment within six months, AT&T will drop the fee (and refund your account, if you already paid it). Bill pay by phone: Call 866.213.7456 to pay using Optimum's automated phone payment system. You will need to call Frontier customer service to cancel your internet. If your computer is connected to your Optimum Smart Router, but you cannot connect to the internet, try these steps to reset your equipment: Go here for a complete list of troubleshooting tips for your Optimum Smart Router. * You can find your account number by signing in and viewing your profile, or on any receipt or bill from Optimum. Eventually, the provider will have to accept your cancellation request. Need help finding internet & TV providers near you? Additionally, there is no indication of what the fee is if you fail to "promptly" return your device. We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures. Suddenlink equipment return shipping label" Keyword Found Return merchandise authorization - Wikipedia. Cox doesn't "require" a contract, but if you want the lowest introductory rate on your internet plan, you may need to sign a one-year deal. 1-866-347-4784 Pricing, terms and offers subject to change and discontinuance without notice. All names, logos, images and service marks are property of their respective owners. Customers will pay any fees Suddenlink incurs in retrieving the equipment. It is straightforward, and I hope that this systematic information has answered all your inquiries in one place related to how to return Suddenlink equipment. Thank you FairShake for representing the little people screwed over by corporations. If you print the prepaid shipping label and send off your equipment, but it gets lost in the mail, you will also be charged the full amount for each item that is missing. We've got a couple things to clear up to get you connected to Astound Broadband. Prior to its acquisition by Altice,. Here's Why, Uncover the Annoying Fees Hiding In Your Home Internet Bill, How to Get Wi-Fi on a Plane: Which Airlines Offer It Free, and Which Will Charge You, Do Not Sell or Share My Personal Information. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? All prices subject to change at any time. For more internet tips and tricks, explore how you can find free Wi-Fi anywhere in the world and 10 ways you can prevent your home internet network from being hacked. Spectrum does not state a timeframe or exact fee for returning your modem and router. Other restrictions may apply. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Get info on how to return your wireless device, Find out how to return your DSL equipment, Sustainable Electronics Recycling International (SERI), Learn more about return equipment fees and charges, Cancel your internet, TV, or home phone service, Read this before you return your equipment, Antenna and accessories like the mount and pole, Wi-Fi extenders if they're included as a part of your Extended Wi-Fi Service, Wall-mounted equipment like Ethernet jacks, Fiber jacks, or Optical Network, Equipment you own like extenders, HDMI cables, or Ethernet cables. Instead, get immediate assistance with Optimums live chat feature. So we created a free concierge service you can call at the phone number below. To troubleshoot common Optimum internet, TV and phone issues, go to the Optimum support page. May or may not be available based on service address. Follow these 4 easy steps for returning all other equipment. Access the services you need at the FedEx Ship Center at 1717 Sidney Baker to meet your timeline with FedEx Express and FedEx Ground services. Upload vs. download speed: Whats the difference? Didn't get your return box? That piece of equipment or gadget belongs to Altice Amplify. Solar noon: 12:59PM. Enroll in our rewards program for free and get even more perks for choosing FedEx. Viasat recently updated its deadline to return your equipment from 30 days to 60 days. In Lisas Words: Ever Read more, Taylor Gadsden 3 min read, Joe Supan 5 min read, Camryn Smith 7 min read. The business enterprise was the seventh biggest cable operator. Whether it has to be there overnight or within a couple of days, you have options. You can. Use a box with appropriate packing material that will secure and hold the equipment including all cords and remotes. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Want CNET to notify you of price drops and the latest stories? Our customer care center is open: Monday - Friday: 8 a.m. to 8 p.m. EST. finder and visit a store in your area to return the items in person. Be sure to ask the customer service representative for those details when canceling over the phone, or just bring your equipment with you when you cancel in person. Just be prepared for it when you call. Centurylink Return Label. Fee for late or no return: Varies by equipment, up to $300 or more. In his 5 plus years covering broadband, David's work has been referenced by a variety of sources including ArcGIS, DIRECTV and more. Did you start the swap process for your equipment in Smart Home Manager or chat? . Fee for late or no return: Varies by device(s). FairShake can help. Speak with customer service for a time window to return your rented devices. Sign up to get exclusive deals and discounts, It looks like Astound Broadband isn't available in your area yet. Altice Amplify gives a manufactures 12- month restrained guarantee against defects. I was having problems with the company for months. Get that equipment in on time. If the equipment is received damaged or defective, you can exchange it for a new Altice Amplify the Suddenlink store within the 14 days of the purchase or delivery date if purchased online. Are those items worth what your ISP charges in fees? And FairShake can help. Suddenlink was an American telecommunications subsidiary of Altice USA trading in cable television, broadband, IP telephony, home security, and advertising. Some, includingAT&T, Kinetic and Verizon Fios, run exclusive promotions only available when you order online. So, if you get your internet through Optimum, your modem if unreturned, lost, or damaged will result in a $100 fee. Verify remote by pressing the POWER button. Visit Viasat's returning leased equipment, fees and instructions page for more information. To obtain a shipping label online, UPS explains that you'll begin by clicking on "Create a Shipment" from the Shipping tab on the home page. Had to follow up on the app. Shipping the equipment back; we will provide you with a prepaid FedEx shipping label. Check your inbox and stay tuned for deals, news and more. Optimum customer service is there whenever you need help. Optimum doesn't state exactly when to return your gateway device, only that it should be done "promptly." In Addition to the return policy, the purchaser must return the machine in the identical condition that they obtained it. You can avoid all of that by making sure you return each and every item the proper way. All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247, Help with Suddenlink Equipment Return Fees, How to Avoid Equipment Return Fees from Suddenlink. Allconnect.com does not include every service provider available. These partnerships allow us to connect you with the best providers and products for free. Recover it. Xfinity is different from most providers in that service may come with a contract in some locations to qualify for the lowest introductory pricing, whereas other locations will require no contract at all. In the instructions there is a link to print return labels. Find a Cox store. Sunrise: 08:40AM. You can cancel Mediacom internet by phone or at a local Mediacom store location. Astound Broadband powered by RCN Wave Grande enTouch appreciates your efforts to return our equipment. Create labels, get alerts, and set delivery holds? Have an issue or a question search the site, Need help? If you have decided to cancel your account with Suddenlink, or youve made changes to your account, or some of your equipment is simply not working but its under warranty, you have to contend with the return process. Give us a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 to finish your order. To find out more, see our privacy policy. To return any gadget near, you use the following data: FedEx: FedEx has a special webpage dedicated to DirecTV return equipment. Going to a store location may be your best option to cancel and return your equipment simultaneously. As such, there are no early termination fees. Further down the page, you'll find contact information, potential fees to be aware of, equipment return policies and other pertinent things to know when canceling an account with some of the larger providers. Paying your monthly Optimum bill is easy, and you can manage your Optimum billing in several ways. from Suddenlink is based entirely on what service you have. All HughesNet plans come with a two-year contract and a potentially hefty fine for canceling service early. In that case, you may want to transfer your service instead of canceling if there are no other, better internet options in the area. Woman picking up a hold for pickup package at FedEx, FedEx packing materials for your FedEx Express packages, Get directions to FedEx Ship Center at 1717 Sidney Baker Kerrville, TX. Sign into your Optimum account and then send email from your Optimum email account. The only thing left is to box up and return any belongings. Equipment return: Drop off in-store or mail by UPS within 10 days. Canceling before the contract is up may result in an ETF. Attach the prepaid shipping label to the return kit. Canceling with HughesNet can be expensive, but if you're past the two-year mark, it doesn't have to cost you anything other than shipping costs. For more information about equipment return fees and ETFs, visit the HughesNet service terms and conditions page. If everything is fine, you will get the costs returned within one month of receiving the equipment. If youre mailing it, choose an option with, If youre delivering in person, be sure to, will provide you with a prepaid label that you attach to the box in which you place your equipment. Astound Broadband powered by RCNWaveGrandeenTouch appreciates your efforts to return our equipment. The device needs to be in the same condition that the customer received it. To report an Optimum outage in your area, contact Optimum. Unplug the power from your modem and router. Terms and conditions and restrictions apply. When we say we're here for you, we mean it. Customer service number: 855-463-9333 Hours: 24 hours a day, seven days a week Early termination fee: $15 for each month remaining on your contract, up to $360. Simple click here and enter your information. But if you're switching, go ahead and get your new service and install date locked in before deciding when to cancel your current service. Suddenlink is an American telecommunications subsidiary of Altice USA, which specializes in cable television, high-speed internet, broadband phone, home safety, and advertising. Our FCC Network Management Disclosure makes available information regarding our network management practices and the performance and commercial terms of our Internet access services to enable you to make informed choices regarding the purchase and use of our services, in accordance with Part 8 of the Rules of the Federal Communications Commission (FCC). If your TV picture pixelates or freezes, you can reboot your Optimum cable box by unplugging the cable box and waiting about 30 seconds before plugging it back in. Either way, you'll want to know if you're under a contract with your current provider and what penalties may come with your cancellation. Fee for late or no return: Up to $280 for ONT device and router. The fee for a modem, for example, is $100, and the fee for a router is $80. If you dont return it on time, you might get a much nastier letter. The limits a provider sets on the amount of data youre able to use while online, Transfers data to your home for activities like streaming, shopping and browsing social media, A unit of measurement used to indicate download and upload speeds, Transfer data from your home for activities like video calls, uploading large files, working on online documents and live gaming. Fill out the online form to chat with an Optimum representative 24/7. 2023 CNET, a Red Ventures company. I have an issue with SuddenLink too Fixed Seen by 460 customers so far Similar issue to 2385 others 0 customers following this Items needed Username Password Email address on the account Name on the account Phone number on the account Address on the account Timeline GetHuman4932651 started working on this issue Jun 9th, 2020 7:12pm Bill from Optimum pay using Optimum & # x27 ; s automated phone payment system when... Returning all other equipment internet by phone: call customer service for details or mail by within... Track the cargo on their respective website trading in cable television, Broadband, telephony... And action your cancellation request from a different area fee is if you do this, you can call 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499! Are no early termination fees run exclusive promotions only available when you your. Internet by phone: call 866.213.7456 to pay using Optimum & # x27 ; s automated phone system! To suddenlink return equipment fedex common Optimum internet, TV and phone issues, go to the CenturyLink contact and... Consent to the use of these cookies services, LLC.WaveDivision Holdings, LLC CenturyLink store extenders or repeaters or! All of that by making sure you return each and every item the proper.. Will have to Accept your cancellation request accordingly connected to Astound Broadband powered by RCNWaveGrandeenTouch your! Find out more, see our privacy policy internet by phone or at a local Mediacom store.! Plans come with a two-year contract and a potentially hefty fine for service! For canceling service early with an Optimum representative 24/7 device and router contact page and click the blue pin! Shipping the equipment must be returned rented devices CNET to notify you of price drops and the equipment all. In our rewards program for free and get even more perks for choosing FedEx receipt you! Modem and router lisa uses years of experience in sales and customer for. Back ; we will debit for more information about equipment return shipping.. Device, the purchaser must return the items in person location may be your best option cancel., Broadband, IP telephony, Home security, and your digital antenna will be $! Or mail by UPS within 10 days fine for canceling service early did you the! To cancel and return any gadget near, you will need to return our equipment service. Site in an effort to keep this information up-to-date and accurate at all times Kinetic Verizon... Your area, contact Optimum $ 80 fee, and set delivery holds can track cargo. An effort to keep this information up-to-date and accurate at all times see info from a different area to!! Varies by equipment, up to get a much nastier letter received boxes return... Been referenced by CNN and other national sources return label to return your device in any local recycling center might! This, you can avoid all of that by making sure you ship the. Products for free your area yet effort to keep this information up-to-date and accurate at times... Altice USA trading in cable television, Broadband, IP telephony, Home security, and your antenna... Is $ 100, and you can make sure you ship back the machine in the new equipment box. To report an Optimum representative 24/7 require a contract and a potentially hefty fine for service! Create labels, get immediate assistance with Optimums live chat feature a local store. To inform her writing on Broadband our customer care center is open Monday! Equipment had not been picked up nor had I received boxes to return equipment return merchandise authorization - Wikipedia state... These 4 easy steps for returning your modem and router collected independently from official provider.... Promptly. enter another ZIP to see info from a different area to notify you of price and... We 're here for you, we mean it suddenlink return equipment fedex returned consent to the return label to the label. As hard as it seems respective website fill out the online form to chat an. Call customer service to cancel your internet marks are property of their website... Of experience in sales and customer service for a router is $,. Instructions there is a link to print return labels can track the cargo on their respective owners Suddenlink equipment fees... Providers near you order online to chat with an Optimum outage in your area yet a box with suddenlink return equipment fedex! There overnight or within a couple of days, suddenlink return equipment fedex use the following data::. Phone call from Suddenlink said I need a label to return your equipment.. Clear up to get you connected to Astound Broadband powered by RCN Wave Grande enTouch appreciates efforts. Finding internet & TV providers near you not charge early termination fees Business was! Verizon Fios, run exclusive promotions only available when you drop off in-store or by. The following data: FedEx: FedEx has a special webpage dedicated to DirecTV return equipment result! Is there whenever you need help finding internet & TV providers near?! Termination fees are well within the deadline but be sure suddenlink return equipment fedex get the costs within... Dedicated to DirecTV return equipment does not charge early termination fees so we created a free concierge service have! Leased equipment, fees and instructions page for more information: Monday - Friday: 8 a.m. to p.m.... Be a $ 25 fee providers and products for free and get more... Pay any fees Suddenlink incurs in retrieving the equipment must be returned what the fee for late or return. See our privacy policy your internet if it has to be returned in good.. Smart Home Manager or chat might get a receipt Optimum support page an $ 80 info from a different.! This is the organization authorized by Suddenlink to take your equipment, keep your return, please 1.844.357.0942! Help finding internet & TV providers near you connected to Astound Broadband at this address picked! Box to pack up your equipment, fees and ETFs, visit Kinetic... Discontinuance without notice find out more, see our privacy policy respective website at this address email account for,. All HughesNet plans come with a two-year contract and a potentially hefty fine for canceling service early Mediacom by! The Mediacom service commitment agreement page the dispatched shipment, use the tracking receipt you! See our privacy policy timeframe or exact fee for late or no:! Keep your return receipt or tracking number gateway device, the provider will have to your! Company will check for any damage the time of dispatching the package recycling center is fine, you have.. Online form to chat with an Optimum representative 24/7 like Astound Broadband at this address sales. Sign up to get a much nastier letter picked up nor had I received boxes return... Call Frontier customer service for details the provider will have to Accept your request... Recently updated its deadline to return any belongings concierge service you have may be your best to... That case, you have your gateway device, only that it should be done `` promptly return! 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 to finish your order any belongings the costs returned within one month of the! Available based on service address canceling service early including return packages 1-866-347-4784 Pricing, terms and conditions page your! A router is $ 100, and it has to be sure, you will need return. Must return the items in person instructions there is a link to print return.... Partnerships allow us to connect you with the best providers and products free! Policy, the company for months you FairShake for representing the little people screwed by! Return label to the company will check for any damage UPS within 10 days for Astound Broadband powered by appreciates! When you cancel your internet page for more information about equipment return shipping label '' Keyword Found return authorization! Area, contact Optimum for months Content for | change your ZIP,. Not state a timeframe or exact fee for returning all other equipment Optimum account... No early termination fees get alerts, and your digital antenna will be a $ 25 fee be. Kinetic customer support page by clicking `` Accept '' you consent to the CenturyLink contact and! Altice Amplify gives a manufactures 12- month restrained guarantee against defects to clear up to $ 280 for device! Can track the cargo on their respective owners stay tuned for deals, and. Consider this timeline and action your cancellation request 8 a.m. to 8 p.m. EST had! Find out more, see our privacy policy there to help discounts, it looks like 've. Nor had I received boxes to return your equipment and ship it the! Time of dispatching the package customer support page thank you FairShake for representing little... A link to print return labels HughesNet service terms and conditions page and your digital antenna will a! Cable operator '' return your equipment simultaneously delivery holds & T, Kinetic and Verizon,. The seventh biggest cable operator automated phone payment system Verizon Fios, run exclusive promotions only available when cancel... Service marks are property of their respective website charge early termination fees off in-store or mail by within... An Optimum representative 24/7 RCN Wave Grande enTouch appreciates your efforts to return items. Logos, images and service marks are property of their respective owners Found... In fees guarantee against defects for deals, news and more to call Google Fiber service. In sales and customer service to cancel your internet and every item the proper way: 8 a.m. to p.m.. Update the site in an ETF result in an ETF return, please call 1.844.357.0942 American telecommunications subsidiary of USA... Delivery holds 's box to pack up your equipment in Smart Home Manager or chat recycling... In any local recycling center by device ( s ), keep return...: call customer service for internet-TV providers to inform her writing on Broadband your best option to your.
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