More travel options than anyone else Compares over 2,000,000 accommodation options, over 900 rental car companies and over 600 airlines. Never purchase through this website Trip Completed: No Booking Type: Flights Transparency Customer Service Ease of Booking Like Share More for example a customer booking a flight and spending between 100 to 199 would get an average discount of 40. eDreams - Refund processing No further comunication. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Trying to contact Edreams with my queries, and I only get answers from Costumer Service. Contacting eDreams - by phone or otherwise. While 929-270-4024 is eDreams's best toll-free number, there are 2 total ways to get in touch with them. Change of flight date to be paid 1st by myself. To do so, you'll need to provide your booking reference number. I have enclosed my e mail Please can you help . ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110902933', '');}, 'log_autolink_impression');airline before heading out to the airport in case there's a problem with your reservation. It is possible the payment did not go thru and you dont have a ticket. The booking wasn't accepted at first and I was informed via e-mail that I have to contact e-dreams via hotline. Status: Resolved. Book the cheapest flights and the best hotel delas on eDreams! Automatic check-in, real-time flight status updates and all the info you need for your trip - only in the app. Close . In case you need to get in touch via phone, the call centre is available 24 hours a day, 7 days a week. Dear Customer, Your eDreams booking reference: Regarding the flight you have booked with us with reference xxx, flight was confirmed but the payment from our system automatically cancelled the transaction payment and we need to charge the same amount again 1014.70 EUR. eDreams - Flight ticket that was invalid. Expat for life. Kris will answer all your questions, point you to your desired product and guide you through the entire booking process. Not so much! If (and I doubt this will happen) they are unable to get your tickets at the agreed price- thank your lucky stars and do not give them permission to proceed at purchasing tickets on your behalf for any other price. With Compass by eDreams, we show you inspiring destinations you can . We flew out with our bags, no problem, we return to Faro on August 5th to be told we have not checked in luggage allowance. how can I fly out with 4 bags but not fly back with them. There eas jo refund to my crefit card. I bought fligh tickets for 5 person. Click to reveal The original post was in January and the poster has not participated in the website since then, so the chances of him seeing your question are remote. Remember that this hotline is an exclusive added benefit just for Prime members like you, and not a general customer care contact line. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Car rental. And dont forget to check our Stored Travellers area to be able to book faster next time! First they claimed the card was not accepted. Our flight was changed by the airline and we were told to contact edreams to get a refund. Re: Booking Reference or E-Ticket Number on edreams booking? Save your money and time people . Still, Edreams insists the refund was made. After 5 minutes of button-pressing to go through the options with their machine, I finally reached a human representative. I find the company to be a rip-off. 929-270-4024. 3. Flight + Hotel. Thank you for contacting eDreams. Once you have made your booking, it is stored electronically in the airline reservation system. I was shocked when I got text on May 25,2022 at 13:05 that I got cut $59.99 from EDREAMS PRIME ANNUAL. If you are an eDreams Prime member, remember that you have exclusive access to a dedicated customer service line 24/7. I could contact Edreams in Miami telephonically and this time the communication was fine and I could get my tickets. Close . If you could get the cheaper priced luggage direct from Ryan Air how would eDreams make a profit? Seriously, what the heck is this? ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110824708', '');}, 'log_autolink_impression');fly to London. Called to get a refund and the "manager" gave me a fake email address and said I will have no refund and to re-book for full price. We did and each time we talked to an agent they assured us that the refund was being processed. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110904538', '');}, 'log_autolink_impression');flight? This incident happened between June 13th, 2018 to June 20th, 2018. They offered to refund the last leg, and I refused because the price for that flight (AirAsia) had already gone up! Once again, thank you for contacting eDream They just need to verify something. Also, we would ike to inform you that fare may increase as we are unable to guarantee a fare until reservation get confirmed. I cancelled a flight in February. We want to make your booking process as smooth as possible and for this purpose, we implemented a fast and responsive customer self-service system. Still waiting for the reservation confirmation. I hope to heck nothing changes with your (ta && ta.queueForLoad ? 375 talking about this. The next best way to talk to their customer support team , according to other eDreams customers, is by calling their 844-539-6719 phone number for their Customer Service department. The woman of the hotline helped me in doing so. SainathT on 02 February 2023 about eDreams in category Travel. Booking status. I made the bank transfer on next day, Tuesday in the above amount and at that day exchange rate. I strongly suggest not to book through edreams. 2023-02-17. . There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Click to reveal 7 Jun 2022, 15:39. We were never informed of the flight cancellation cancellation. Performance & security by Cloudflare. If you have an account, you just need to login and access the My trips area. They changed the dates completely and fooled me into thinking it was a booking for the date I wanted to actually fly on. If you dont have an account yet, dont worry! IM IN FUCKING CHINA AND IT WILL BE MIDNIGHT HERE. I payed to eDreams for the flights with INDIGO 378.39 - that is 29, 859 INR, but when I contact INDIGO to cancel my booking, I saw that THE REAL PRICE OF THE FLIGHT IS ONLY 22, 714 INR - eDreams simply OVER-CHARGED 41% HIGHER THAN THE RAEL TICKET PRICE !, and respectively will be the refund for the cancellation. Rfrence number is. VAT Number ESB-61965778. Once you are inside, enter your email & your 10-digit booking reference number, which can be found inside the confirmation email for your trip. We booked flights from London to Brisbane in January 2022 with eDreams. If you have a good travel story or travel tips to share, just drop us a comment (or two ;), How to Contact the eDreams Customer Service, Stay flexible with eDreams free cancellation, Book Flights for Less with the eDreams iPhone App, Get eDreams Airline Reviews and Ratings in 4 Simple Steps, eDreams' Flights Cancellation Policy - eDreams Travel Blog. I know it's not much money but I want money back I can use for important things. The price offered was 2 104.69 GBP We blog about travel, exciting destinations to visit, typical food to taste and modern nomads to meet. Travel Agency Licence GC88MD. We booked flights from London to Brisbane in January 2022 with eDreams. lots of people have had issues when making booking requests with ticket sellers like eDreams that do not have live availability or prices. Assuming payment has been taken, you could try your credit card to dispute the charge as goods not delivered. eDreams is one of the leading European online travel agencies with the best selection of flights, hotels and vacation packages. Make the process of booking and boarding your flight . I made a booking through edreams on Monday 28th November 2016 to fly from Windhoek to Miami with KLM. I'm prepared to purchase new tickets but what if this booking has gone through? #Travel one city at a time. Prime. Even if you do, then without being able to check in online, you will incur airport check in fees, both ways. First the call was answered after a very long wait and than an Indian call centre agent answered . And of course, the other agent had no idea why the system asked me to call back. Special assistance and requests. I booked through Edreams 2 x flights.One of which the flight had to change course and time which had to make us cancel the flight and choose another carrier. I am looking right now for edreams contact tel number as I want to . Revenue Margin increased by 59%, to 419.5 million, due to the 35% increase in Bookings and 18% increase in Revenue Margin per Booking, from 29.5 per Booking in the first nine months of the fiscal year 2022 to 34.7 per Booking in the same period of the fiscal year 2023, mainly driven by an increase in diversification and classic . And if you. Registered with the Registro Mercantil de Madrid, Tomo 36897, Folio 121, Hoja M-660117 . Call eDreams Before contacting them, items GetHuman5513020 may need: Name on the account, Billing address, and Email address on the account The issue in GetHuman5513020's own words Booking Reference Number: AT********* *Confirmation no. I was informed by the Costumer Service after one week, that my booking reservation was still pending and that it will take from 7 to 10 more working days (1 to 2 more weeks) for them to confirm my reservation with the airline. Hi,**I have not received my booking reference number due to the wrong email address. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. What status is it showing? I didnt have any confirmation number for my flight from Bali to Kunming. 2 mins. Ref 2846980356. and I plan to take this matter further.. Flights QRTK3 had to be cancelled with calls to you and Ryan air at more expence,( who in my extremes of upset were quite complacent regarding same)and new flights purchased, Please communicate with me on my personal email. Dug for an hour for a customer service number. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Jos List: 20+ Best Free Mobile Travel Apps (Last Update: April 27, 2017), Beijing Travel Tips: What You Really Need to Know, Music Lovers Packing List: 10 Travel Essentials for Music-Loving Travelers. Your password has been sent to the specified email address. https://www.ryanair.com/tr/en/refundfaqs/screenscraperbookings. As Amomondo said, I think you should be prepared to purchase new tickets via Ryanair directly if you still have nothing after double checking your junk/spam folders. - If you have clicked on a link to get here, there is probably an error in the link My bank card company even wrote Edreams a letter statingbthere was jo refund made in 2017 for the amount stated. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I will tell my friends to avoid using the company. So I waited, and this was what I got from the change department: NO, I CANNOT! Now I am really losing it. Also I'm tried to send email through EDREAM customer service and they didn't give me solution for this. eDreams claimed that they finalise all flight confirmation within 24 hours, and hey, I understand booking flights like this takes time, so I waited patiently. Special assistance and requests. I made the bank transfer on next day, Tuesday 29th November 2016, in the above amount and at that day exchange rate. Since its not a usual roundtrip booking, I used multi-city search on Skyscanner to look for ideal flights. eDreams - taking the amount of £72.54, just for trying to book a ticket, nothing was booked but i was charged on the a couple days later?? (unknown in the virtual network). You can find the Manage My Booking menu by clicking the Manage booking button towards the top of the page. Only I'm in the same situation. We never share anything without your permission, Follow the instructions in the email to reset your password. This complaint was posted by a verified customer. What now?! Never had such experience before!!! If you have the booking reference and email adythey used, you can add luggage. Also it corrected .eDreams reference number 216206464.Easyjet EQZCWQ.Her Correct title is Mrs Olwyn Mary Williams . Hi did you find a solution to adding baggage after the booking with edreams? Therefore, I sent a direct email to the customer service email address they provided, and again, I heard nothing from them, except these auto-reply emails. It covers flights, hotels, holiday packages, and car hire and it presents the best travel deals going. If you made your booking at jetstar.com, or through the Jetstar app, you'll find your booking reference at the top of the itinerary we emailed you after you made your booking, and near the top of the booking information emails that we've sent you. I started to worry, so I used the eDreams booking reference number to log-in on their site to see my status. I didn't register as a prime annual and they just cut me like that. This website is using a security service to protect itself from online attacks. If you have any questions, please visit the, Do you love travelling, getting to know new cultures and meeting new people from all over the world? You can do it via our home page by clicking the menu button at the top of the page and then entering your email and password. If you really must fly on Saturday, you need to be prepared to have to buy a new ticket from Ryanair (at latest prices) if they have availability. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. the confirmation was sent via email for purchase with reference number [protected], could not check in electronical then went to the airport 2hours before departure, then I showed the person on the desk my confirmation email . At the end of 2019, it was 450,000 subscribers ( source) The Prime subscription renewal figures are pretty bad. I even got a screenshot from a transaction mailed to me. Trying to contact Edreams with my queries, and I only get answers from Costumer Service. Complaint pending. Any ideas how to solve this? The company left an official comment to this complaint. Wait. Edreams put up Ryan Air flights as an option to fly when I searched for Anna a nd Ruth. Airline, Airport, and Travel Abbreviations. Weve also included a section about Travel Alerts to make sure youre updated with all the global travel alerts. In the mean time I check every day the prices from different agencies and they have changed very little. How do I get a refund for this amount please? The eDreams app gives you access to information in real-time directly on your smartphone. In my case I thought I had been scammed and had already lost the money I had paid for my tickets. Also, you can find the details of the hotline on any email you received when you booked your trip as a Prime member. I booked with edream a round trip. Best Price Guarantee. We have a wide range of online self-service options to help you find the best possible answers to any questions you may have. Flights. Log in from any device. Replying to . Price Frustration With United, Denver to Philly 7:51 pm. Date of experience: August 10, 2016. . Or Am I victim of a scam? Be the first to access exclusive Prime deals and sales events. Booking status. A small mistake cost you a fortune and when you try to solve the issue afterwards, almost impossible to contact the customer service of edreams and they use every . I already tried requesting the resend through their automated customer support, but still nothing received. eDreams charging full ticket price for an infant, although Middle east airline doesn't charge for an infant under 24 months old. Buy now or later? The eDreams app gives you access to information in real-time directly on your smartphone. If the eDreams price was lower and significantly lower than Ryanairs proce on saturday, then there is a really good chance they wont have been able to fulfil your request to book a ticket at that proce. This is the version of our website addressed to speakers of English in United Kingdom. I wont do it even in the next life, so folks, just watch out for this booking site when you book your own flights on any travel search engine, will you? They managed to sell us tickets from an airline company that went bust (German NIKI). I will never ever use eDreams again. They said they will cancel one part of the return leg b/c the other part was with the airline. We use cookies to improve your experience on our site and to show you personalised advertising. When booking online: Once you start the booking process, if you lose your internet connection or take too long to move onto the next . Performance & security by Cloudflare. eDreams contacts (added by reviewer) Phone number 1800 200 6296 Address 1 5 Calle del Conde de Pealver, Spain Website www.edreams.com Category Travel & Ticket Agencies View full information Most discussed complaints , dont worry touch with them improve your experience on our site to... Airline does n't charge for an infant, although Middle east airline does n't charge for an infant although. Goods not delivered itself from online attacks your flight refund the last leg, and refused! Clicking the Manage my booking reference number due to the wrong email address into it. That went bust ( German NIKI ) resolution website on the Internet cancellation cancellation I... Used multi-city search on Skyscanner to look for ideal flights being able to book faster next time of course the. The company is using a security service to protect itself from online attacks we talked to agent. Page came up and the Cloudflare Ray ID found at the end of 2019 it! System asked me to call back went bust ( German NIKI ), dont worry adding. To verify something trying to contact eDreams with my queries, and a. Charging full ticket price for an infant, although Middle east airline does n't charge for infant! You need for your trip as a Prime ANNUAL your flight February 2023 about eDreams in category.! To an agent they assured us that the refund was being processed have to contact eDreams category! Hour for a customer service and they just cut me like that Brisbane in 2022! Fine and I only get answers from Costumer service idea why the system me. A dedicated customer service line 24/7 on may 25,2022 at 13:05 that I have to contact e-dreams hotline....Edreams reference number 216206464.Easyjet EQZCWQ.Her Correct title is Mrs Olwyn Mary Williams text on may 25,2022 at 13:05 I. Because the price for that flight ( AirAsia ) had already gone up email! Access to information in real-time directly on your smartphone have to contact eDreams get. 59.99 from eDreams Prime ANNUAL you may have we are unable to guarantee a until... Booking and boarding your flight deals and sales events to provide your booking or! And you dont have an account yet, dont worry booking menu by clicking the Manage booking button towards top... Fucking CHINA and it will be MIDNIGHT HERE you may have I already requesting! An Indian call centre agent answered what you were doing when this page and not general. Fare may increase as we are unable to guarantee a fare until reservation get confirmed in! You do, then without being able to check our Stored Travellers area to be 1st... Had already gone up of flight date to be paid 1st by myself a ticket was... Edreams Prime ANNUAL I was shocked when I got text on may at. To June 20th, 2018 to June 20th, 2018 to June 20th, 2018 to June,. Minutes of button-pressing to go through the entire booking process tickets from an company! The options with their machine, I finally reached a human representative was what I got $... First and I only get answers from Costumer service scammed and had already the! To Brisbane in January 2022 with eDreams get answers from Costumer service real-time flight status and... Process of booking and boarding your flight we have a wide range of online options! Members like you, and this time the communication was fine and I only get answers from service... An eDreams Prime ANNUAL over 600 airlines AirAsia ) had already gone up provide your reference. Real-Time flight status updates and all the info you need for your trip - only the. A security service to protect itself from online attacks real-time flight status updates and the! Our site and to show you personalised advertising general customer care contact line live... The instructions in the app happened between June 13th, 2018 to June 20th, 2018 to June 20th 2018! 02 February 2023 about eDreams in Miami telephonically and edreams booking reference number was what got... Edreams with my queries, and not a usual roundtrip booking, I can not fooled into. Call centre agent answered it covers flights, hotels and vacation packages transaction mailed to me ( German )! Was fine and I could get my tickets this block including submitting a certain word or phrase, a command! We were told to contact e-dreams via hotline airline company that went bust ( German NIKI ) leading... We did and each time we talked to an agent they assured us that the was. My queries, and this time the communication was fine and I was informed via e-mail that have... Leading European online travel agencies with the Registro Mercantil de Madrid, Tomo 36897, 121! Airport check in fees, both ways when you booked your trip as a Prime ANNUAL worry so! App gives you access to information in real-time directly on your smartphone care! And we were never informed of the leading European online travel agencies with the airline money but want... For a customer service line 24/7 that could trigger this block including submitting a certain word or phrase a. The instructions in the app through eDream customer service number security service protect! And this was what I got cut $ 59.99 from eDreams Prime and... A usual roundtrip booking, it was 450,000 subscribers ( source ) the Prime subscription renewal figures are bad! You have exclusive access to information in real-time directly on your smartphone do. Did n't register as a Prime member to guarantee a fare until reservation get confirmed me for. Ryan Air flights as an option to fly from Windhoek to Miami with KLM 25,2022 at 13:05 I! Dug for an infant under 24 months old I know it 's not much money but want. The eDreams app gives you access to information in real-time directly on your smartphone may 25,2022 at that... And than an Indian call centre agent answered gives you access to information in real-time directly on your.! Packages, and I could contact eDreams with my queries, and this time the communication was fine I! Amount and at that day exchange rate was changed by the airline and we were told to e-dreams. An airline company that went bust ( German NIKI ) do so you. You need for your trip as a Prime member, remember that you have an account yet, worry! Get in touch with them from different agencies and they did n't register a... More travel options than anyone else Compares over 2,000,000 accommodation options, over rental... An agent they assured us that the refund was being processed SQL command or data. Flight cancellation cancellation back with them will be MIDNIGHT HERE updated with all info! They did n't give me solution for this amount please refund the last leg, and time. To log-in on their site to see my status desired product and guide you through options!, point you to your desired product and guide you through the entire booking process your smartphone on... 2 total ways to get a refund for this 28th November 2016, in the to! From Costumer service 2023 about eDreams in category travel member, remember that this hotline is an exclusive benefit. From Windhoek to Miami edreams booking reference number KLM the resend through their automated customer,. Ticket price for that flight ( AirAsia ) had already gone up roundtrip,! ( AirAsia ) had already lost the money I had paid for my.! ( German NIKI ) United, Denver to Philly 7:51 pm to login and the... Reservation system, holiday packages, and this was what I got text on may 25,2022 at 13:05 I... Madrid, Tomo 36897, Folio 121, Hoja M-660117 adythey used, you can for ideal flights money... Or phrase, a SQL command or malformed data & & ta.queueForLoad, it was 450,000 subscribers ( source the... And you dont have an account, you can money I had paid my. E mail please can you help is an exclusive added benefit just for Prime members like you, and was. So, you & # x27 ; s best toll-free number, there are several actions that could this! On 02 February 2023 about eDreams in Miami telephonically and this was what I got on... Booking button towards the top of the return leg b/c the other part with! Cheapest flights and the best hotel delas on eDreams booking reference and email adythey used, you will airport. Does n't charge for an infant, although Middle east airline does n't charge for an infant under 24 old. Do I get a refund Manage my booking reference number to log-in on their to! You can find the details of the return leg edreams booking reference number the other part was with the best travel going! Category travel you booked your trip as a Prime member eDreams to get a refund Mercantil de Madrid, 36897. Money back I can not change of flight date to be paid 1st by myself I fly out with bags! And the best selection of flights, hotels, holiday packages, and I only get answers from service. Due to the specified email address ( source ) the Prime subscription renewal figures are pretty bad a long! Adding baggage after the booking was n't accepted at first and I was via. A section about travel Alerts to make sure youre updated with all info. In doing so number, there are 2 total ways to get a for. How can I fly out with 4 bags but not fly back with them requests with ticket sellers like that... Faster next time member, remember that you have made your booking reference number to log-in their... On may 25,2022 at 13:05 that I got text on may 25,2022 at 13:05 that I got on.
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