Please contact your club for more information or click here. Can I extend my freeze? If your Annual Rate Guarantee Fee was scheduled to occur during your club’s closure, it will be moved to 45 days after the reopening date of your club. In Ontario, consumer protection law says that customers have the right to get out of a gym contract within the first 10 days, and that customers have the right to cancel gym … After 12 months, you can cancel with 7 days’ notice by bringing a signed letter to the gym manager. Instead, “The customer's rights to cancel described herein are in addition to any other contract rights or remedies provided by law….” (815 Ill. Comp. If your Annual Fee is scheduled to occur within the first 30 days of the club reopening, your payment date will be moved to 45 days from the club’s reopening date. If your club’s services are impacted due to mandated laws or ordinances, the club will charge your accordingly based on the services they can provide. After 12 months, you can cancel with 7 days’ notice by bringing a signed letter to the gym manager. If you have sessions to use, you may choose to utilize them depending on state and local mandates/guidelines. If you are within months seven to nine of your contract, you may cancel by paying one months’ dues. Please call your club for any assistance or questions. Download in Google Play. There is one important note of caution here: if a gym is in financial trouble and your contract doesn’t allow for cancellation due to temporary closures (again, some states require this), there is a chance the gym could sell your unpaid bills to a debt collector, Pridgen said in an email. For assistance via email, contact. Can I cancel early? A number of years ago, I wanted to cancel an L.A. Please consider this option and click here to extend your membership freeze. Guest pass and offers valid at participating Retro Fitness locations only. See club for additional details. Why 7 days? Download in Google Play. Members wishing to cancel their memberships as clubs reopen: There is no fee to freeze your membership. It just takes us that long to get everything out of our systems. Within the first three days of signing your membership agreement, you can cancel with no penalties. With feedback from our members, we commit to making the changes necessary to GET REAL about membership and the happiness of our members. Only with evidence of medical, financial or relocation reasons to do so. This will ensure that we sign receipt of your letter, and it doesn’t get lost in the shuffle. Valid photo ID required. We’re not done with trying to make it better every day. All recurring Personal Training agreements will not resume billing for the first 30 days of the club’s reopening date. We love our members and want them to be happy. Download in App Store If your club is open and you are still not comfortable coming to the club, you may Freeze your account at no charge in 30-day increments. Write the letter on your computer, include the date, your full name, address and member number, hit print, and bring it into the club manager or owner where you joined. Normal billing will resume on your club’s reopening date. The Covid-19 pandemic and the resultant nationwide lockdown has caused stress levels to reach head-popping proportions. Just bring us your cancellation letter, dated and signed, give it to the gym owner at the gym, and give us a chance to keep you as a valued part of our Retro Fitness Family. See club for additional details. Redeemable by non-members and first-time visitors. Must be 18 years or older. Depending on state and local mandates/guidelines, you may be able to utilize other clubs once they reopen. Conventional wisdom says that cancelling a gym membership is a huge headache. Just bring us your cancellation letter, dated and signed, give it to the gym owner at the gym, and give us a chance to keep you as a valued part of our Retro Fitness Family. It just takes us that long to get everything out of our systems. Download in App Store If you would like to add more sessions, you may do so at your location via the front desk. Under its Physical Fitness Services Act, members have rights to cancel within three days of signing the contract, but the law doesn’t address cancellation rights if the facility closes. That’s why we have created one of the most member-friendly cancellation policies in the industry. © 2020 Retro Fitness Fitness membership and it involved the whole rigamarole of typing up a formal letter, trudging to the Post Office and paying to send it certified mail.. You hear so many horror stories of how easy it is to sign up at a gym, yet so difficult to cancel. If you have a Paid in Full membership, we will automatically extend your membership the exact number of days your gym was closed. Why 7 days? Must be 18 years or older. Your billing will begin only after reaching the number of days owed to you. Other restrictions may apply. Please call ahead before visiting a Retro Fitness location that is not your home club to verify if they can accommodate you based on local guidelines. Within the first year of your contract, but after the first three days, you can cancel at any time by paying three months of your membership, or the remaining part of your 12-month membership, whichever is less. Ordinarily, we would turn to a … Following government orders to close due to COVID-19, Retro Fitness turned off all billing effective March 22nd. Please call ahead to your home club prior to bringing a guest to verify if they can accommodate a guest based on local guidelines. You are free to use the Retro Fitness Facilities during this cancellation period. Stat. Depending on state and local mandates/guidelines: We get loads of mail, so and we want to make sure we have seen it and are able to quickly handle your request. Don’t forget to sign it. Redeemable by non-members and first-time visitors. Ann Section 645/8 and following.) Again, we want to keep you as part of our Retro Fitness Family and would appreciate some direct feedback to see if we can change your mind.

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